Booked a quadruple room on hotels.com for $300/nt. Reservation co formed 4 futons! it was expensive, but breakfast was included and it was high season and reviews indicated that shuttle to train and snow monkey park was included. Upon arrival, front desk demanded over $100 more and refused to provide breakfast claiming their reservation only showed 2 people, even though I showed my receipt for 4 people. We had no choice, so I paid it. Room was very cold and heater shut off in the middle of the night. Futon and blankets were very thin and threadbare. Restaurant food was all microwave food - pizza, ramen, frozen French fries, etc. All terrible. Breakfast was good, but small and overpriced. Worst part was NO SHUTTLE! And the location is far from train station and restaurants. Over $400(US) for 1 night to sleep on the floor in a cold room. TOTAL RIP OFF! Also, virtually all guests were foreigners, so evidently Japanese are aware not to stay here. Based on prior reviews describing a kind owner, my guess is that hotel is under new management.