Lobby
Check availability

Reviews of Residence Inn by Marriott Midland

3 out of 5
Residence Inn by Marriott Midland
5509 Deauville Boulevard, Midland, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 555 reviews" "
Rating 8 - Good. 134 out of 555 reviews" "
Rating 6 - Okay. 42 out of 555 reviews" "
Rating 4 - Poor. 19 out of 555 reviews" "
Rating 2 - Terrible. 19 out of 555 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Rachel, Bakersfield

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture was torn and worn down. My room had a smell so I had to use fresheners.
Stayed 5 nights in Apr 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean if I had to nitpick the thing I would say is they had no meat options for breakfast other than that it is a phenomenal establishment Customers and customer service is above and beyond expectations
Stayed 1 night in Mar 2024

10/10 Excellent

Johanna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful, making it a tranquil place for a quick stay.
Stayed 2 nights in Mar 2024

8/10 Good

Sandy

Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Traveled with family
Great
Stayed 3 nights in Oct 2023

10/10 Excellent

Mario

Stayed 2 nights in Sep 2023

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and accommodating with needing a late check out. Would definitely recommend staying here.
Stayed 2 nights in Sep 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service
It was very close to the stadium which held our band competition but we never got new washcloths as housekeeping didn't come and the toilet ran all the time. Good place to stay if you are going to Astound Stadium.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeannette

Stayed 4 nights in Sep 2023

2/10 Terrible

William

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Was charged a parking recapture fee. they did not disclose it up front . Another hidden gimmick to try to extort a few bucks. will not stay here again.
Stayed 2 nights in Sep 2023

8/10 Good

Lance

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Everything was great except for Sunday morning breakfast. The person that was supposed to be there called in sick and it was about an hour and a half before breakfast was ready. Unfortunately we had to leave and had to go out to eat. Things happen.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andy

Stayed 1 night in Jul 2023

8/10 Good

Adriene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good place!
Stayed 5 nights in Jun 2023

8/10 Good

Eric, Alpine

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. Rooms were great (great a/c) Breakfast coulda been better.
Stayed 1 night in Jun 2023

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very nice. Quiet, clean and comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lori

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful! Our room was spacious and clean. Laundry room was on our floor, which was a plus! Breakfast was good, everything was clean. Highly recommended!

4/10 Poor

Scott

Stayed 1 night in Mar 2023

4/10 Poor

Scott

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Dorothy, Marietta

Traveled with family
Liked: Cleanliness, staff & service, amenities
The water in the shower wasn’t very hot.
Stayed 1 night in Mar 2023
Response from Residence Inn General Manager on Mar 22, 2023
Dear Dorothy, We thank you for taking the time to provide your feedback regarding your recent stay. We would like to sincerely apologize for falling short of your and our own expectations. Rest assured that we have worked diligently to ensure that this issue is resolved. We hope to have another opportunity to serve you in the future when your travels bring you back to the area.

8/10 Good

HEATHER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Residence Inn General Manager on Mar 22, 2023
Dear Heather, We thank you for your feedback and appreciate you choosing us during your travels. We hope to see you again in the future!

8/10 Good

Shirley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay which to me is one of the most important things.
Stayed 3 nights in Feb 2023
Response from Residence Inn General Manager on Mar 22, 2023
Dear Shirley, We thank you for providing your feedback. We are delighted to hear that you enjoyed a quiet experience. If your travels bring you back to the area, we hope to see you!

2/10 Terrible

Olivia Diane

Business traveler, Traveled with family
Disliked: Staff & service, amenities
There was no hot water in our room staff didnt care said we could shower in another room instead of giving us another room , fire alarm went off at 1am waking us up I really used to love staying here must have changed owners or staff
Stayed 1 night in Feb 2023
Response from Residence Inn General Manager on Mar 22, 2023
Dear Olivia Diane, We thank you for providing us with the details of your recent experience. We have notified the appropriate leadership teams to ensure these issues do not occur again in the future. We hope to have another opportunity to serve you if your travels bring you to the area so that we may restore your confidence in the Residence Inn Midland.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Friendly staff, place was spotless, something that is very important to me. Breakfast was fine, what you would expect if you have stayed at other Residence Inns. I always have the plain Greek yogurt with nuts. My husband likes the bagels and cereal. There is a daily hot offering of eggs and sausage.
Stayed 1 night in Feb 2023
Response from Residence Inn General Manager on Mar 22, 2023
Dear Ellen,We appreciate you taking the time to provide your feedback. We strive to provide our guests with a memorable experience and are delighted to hear that you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, staff & service
Lack of Hot Water in the Morning.....
No hot water in the morning. I let the shower run for at least 10 minutes with no hot water......very disappointing. I normally rate a hotel based on a few small luxuries, and one of them is a good hot shower in the morning. On this point, this hotel failed miserably. Sorry......I will NOT be staying at this particular establishment again.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 11, 2022
We appreciate you taking the time to provide your feedback regarding your recent stay. We strive to provide our guests with a memorable experience and are disappointed to hear that we have fallen short of your expectations. Rest assured we have shared your feedback with the appropriate department to ensure these issues are corrected going forward. We hope to have another opportunity to serve you in the future so that we may restore your confidence in the Residence Inn Midland.

6/10 Okay

EDWARD

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Olivia Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet great parking friendly staff ,beds are kinda hard maybe putting better matress pads for support especially on ADA rooms? Other than that really good 👍
Stayed 6 nights in Jun 2022

6/10 Okay

Loretta

Traveled with family
Disliked: Property conditions & facilities, room comfort
The stay was actually ok. The hotel room we had was in serious need of upgrade. The furniture was essentially worn out. All serviceable but significant age issues.
Stayed 2 nights in Jun 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was comfortable and had plenty of space. Breakfast was free and had many delicious options.The location was perfect. Easy access to many places we went in Midland and we were able to walk to grande stadium for our event. The only drawback is that there is no ice machine available on property. Apparently the refridgerator in the room is supposed to have an ice maker in the freezer, but ours did not have one. It took multiple calls to the front desk to find all this information out and to finally request the hotel prepare some ice for us to keep in our freezer. But it was the only time the staff were not very helpful. And the convience of the location made up for the negative interaction. I just couldn't pick excellent all around. I would stay here again, I would just be prepared to bring my own ice. :)
Stayed 2 nights in May 2022

2/10 Terrible

Sarah

Stayed 6 nights in May 2022

10/10 Excellent

Michael

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Tkeyah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could be better with more to choose from
Stayed 2 nights in Apr 2022

2/10 Terrible

Christine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst stay ever
Had no hot water called front desk was told maintenance gone for the night will leave a message for it to be fixed. If not will move to a different room. Next morning shower was barely warm then cold. Afternoon husband had to shower it was cold water only. Told the front desk and she asked so nobody came to check it. Told her No. she said she will leave them a note. How much longer is our stay, told her we check out in the morning. Terrible how much we had to pay for no hot water
Stayed 2 nights in Mar 2022

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 26 nights in Feb 2022

8/10 Good

Olivia Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay the bed pillows are hard though
Stayed 2 nights in Mar 2022

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

4/10 Poor

Leslie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room 333 had one minute of hot water and a difficult shower door otherwise good stay
Stayed 3 nights in Feb 2022

2/10 Terrible

Mary, The Woodlands

Disliked: Cleanliness
This place was old, tiles were popped up in the bathroom, no hot water because they put us “on the farthest side of the boiler”. Told us it takes running water for 30 minutes. The pet dander throughout the room is horrendous. Those with allergies Beware! The dog smell is everywhere throughout the hotel.
Stayed 3 nights in Feb 2022

6/10 Okay

Jason

Business traveler
Liked: Cleanliness
The ice machine did not work in my rooms freezer so I asked where the ice machine was and they didn't have one. reluctantly I was told by the front desk she could get me some. Today I find a $20.00 charge on my card. I was never told there would be a charge nor should have been charged because they had faulty equipment in the room.
Stayed 1 night in Jan 2022

10/10 Excellent

Laurent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff. Convenient location to highway. Good overall condition, except for malfunctioning side door to access hotel from side parking.
Stayed 1 night in Jan 2022

6/10 Okay

Sherra

Stayed 1 night in Dec 2021

2/10 Terrible

Barry

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Don't Claim Pet Friendly if a Premium Fee is Added
Traveling across country with my partner and our Bulldog. Searched "pet friendly" hotels - this one came-up. Booked. Arrived very late and tired. Told there's an "incidental $20.00 charge for the dog" - turns-out that a $57 pet fee / charge hit my AMEX in addition to the booking. I will be disputing.
Stayed 1 night in Dec 2021

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly customer service
Stayed 2 nights in Nov 2021

8/10 Good

Cecy

Traveled with family
Liked: Cleanliness, staff & service, amenities
One of the toilets was not working well. The room had a weird smell but overall it was clean. The breakfast was good
Stayed 1 night in Nov 2021

8/10 Good

MANA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Dustin

Business traveler
Liked: Staff & service, room comfort
Dark outside, nice inside.
Its dark here at night. I'm not really concerned about walking in the dark at night, but if you are you might want to stay across the street. All of the landscape lights and floodlights were off. Maybe it was a timer issue in the summer, but I don't think so. They are off at 9pm.
Stayed 1 night in Sep 2021

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean property and quiet area. Happy they brought a full breakfast back.
Stayed 4 nights in Sep 2021