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Reviews of Microtel Inn & Suites Odessa TX

2.5 out of 5
Microtel Inn & Suites Odessa TX
4300 E 50th St, Odessa, TX

Reviews

7.4

Good

Rating 10 - Excellent. 161 out of 470 reviews" "
Rating 8 - Good. 142 out of 470 reviews" "
Rating 6 - Okay. 72 out of 470 reviews" "
Rating 4 - Poor. 44 out of 470 reviews" "
Rating 2 - Terrible. 51 out of 470 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Trudy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs an update on Expedia! This is our second stay, March 2024 was 1st and April 2024 was our second stay. They do not provide extra beds or playpens or cribs, unlike it says on Expedia, the elevator doesn’t work, according to google reviews it hasn’t worked since 5 years ago! Our room didn’t even have a fridge to keep our kids milk in. Cleanliness is okay but definitely not the best. We chose it a second time because of the decent price, can’t afford to pay 200 a night elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 2 nights in Mar 2024

2/10 Terrible

Yvonne

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator was not working. Had to change rooms, went to room and was stuffy...a/c heater did not work. Since my card was swiped now have to wait days for refund!! Not happy.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose, Grandfalls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good close to everything
Stayed 2 nights in Mar 2024

2/10 Terrible

Mikey

Stayed 1 night in Mar 2024

10/10 Excellent

Laura, Pecos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room next to us were super loud, rooms walls are somewhat thin. Staff was super nice. Good handicapped room. Parking lot could be bigger though. Near a lot of places.
Stayed 1 night in Mar 2024

8/10 Good

mika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator was broken
Stayed 2 nights in Mar 2024

6/10 Okay

Maria

Traveled with partner
Liked: Amenities, property conditions & facilities
All around great
Stayed 3 nights in Mar 2024

4/10 Poor

Sequoia S

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

Matt

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing worked in the hotel
Stayed 5 nights in Feb 2024
Response from Manager on Mar 7, 2024
My sincerest apologies. We will strive to do better. Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

Ganell

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator did not work, ice machine did not work, towels stink staff was rude to my spouse.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 7, 2024
We are working on the elevator. I apologize for the inconvenience. Thank you for your feedback.

2/10 Terrible

Hector, Minnetonka

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing works there.. and rooms are very small but hence the name of the place.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 7, 2024
I apologize for the inconvenience. We will strive to do better.

6/10 Okay

timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad place
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for your feedback it is greatly appreciated. We hope to see you again.

2/10 Terrible

Eduardo

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
no room services in the whole 5 day stay
Stayed 3 nights in Feb 2024
Response from Manager on Feb 12, 2024
I so apologize for this. I will see what happened so it wont happen again.

6/10 Okay

Michele

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The desk clerk was friendly but his appearance seemed unclean. The hallway floor had hair ties and water bottle caps strewn about. The desk surface in our room had a residue on it. It had beeen sprayed with something but not thoroughly wiped down. Desk area and chair were beat up. Hot water was excellent
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
I apologize for the inconvenience this may have caused during your stay. We will strive to better. We do hope to see you again.

8/10 Good

Eloy

Traveled with partner
House keeping around the hotel and the elevator was not working!!?
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Thank you for your feedback, it is greatly appreciated. I apologize for any inconvenience this may have caused during your stay. We will strive to do better.

2/10 Terrible

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Feb 6, 2024
Thank you for your feedback.

2/10 Terrible

Ryan

Disliked: Staff & service, amenities, property conditions & facilities
Never go back
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Excellent

Achraf

.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Good

Jak

Traveled with family
Liked: Staff & service
The staff was great..
Stayed 1 night in Dec 2023
Response from Manager on Jan 29, 2024
Thank you so much for your feedback. It is greatly appreciated.

8/10 Good

Lily

Traveled with family and small children, Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Jan 29, 2024
Thank you so much for your feedback. It is greatly appreciated.

2/10 Terrible

HAZEL R

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy at all
Stayed 1 night in Jan 2024
Response from manager on Jan 22, 2024
We apologize for any inconvenience. Thank you for your feedback. It is greatly appreciated.

8/10 Good

Glenn

Stayed 1 night in Jan 2024
Response from manager on Jan 18, 2024
Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

Cha

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor and bedding’s are dirty. The room key kept on getting close and needed to fix it every morning. The room is dirty with molds and muds
Stayed 4 nights in Jan 2024
Response from manager on Jan 16, 2024
Thank you for your feedback. We apologize for any inconvenience this may have caused during your stay. We will strive to do better.

2/10 Terrible

Sergio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty And they smell like a lot of smoke cigarette TVs were not working Or the air conditioning unit
Stayed 2 nights in Jan 2024
Response from Manager on Feb 19, 2024
Please accept my sincerest apologies. We will strive to do better. Thank you for your feedback, it is greatly appreciated

2/10 Terrible

Karen

Stayed 1 night in Jan 2024
Response from manager on Jan 12, 2024
Thank you for your feedback. It is greatly appreciated.

8/10 Good

Beatriz

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from manager on Jan 9, 2024
Thank you for your feedback. It is greatly appreciated.

8/10 Good

Jak

Liked: Staff & service
Staff is great.. Everything is broken like the washing machines and the elevator.. Definitely a deterrent for mass bookings.. #FACTS
Stayed 1 night in Dec 2023
Response from manager on Jan 2, 2024
I apologize for the inconvenience. We are working all these, thank you for the feedback.

4/10 Poor

Leticia

Traveled with family
Elevator not working had to use stairs to get to the room no fun carrying luggage
Stayed 1 night in Dec 2023
Response from manager on Dec 29, 2023
I apologize for any inconvenience this may have caused during your stay, we work hard to make sure our guest have a satisfying's stay when they stay with us. Thank you for your feedback. We will strive to do better.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
You get what you pay for: dirty, clogged drain, elevator out, a not so good breakfast, limited towels and pillows.
Stayed 5 nights in Dec 2023
Response from manager on Dec 29, 2023
We apologize for any inconvenience this may have caused. We will strive to do better. Thank you for your feedback.

6/10 Okay

Gerald

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The beds were nice and firm. Breakfast was not very good. No bacon sausage or eggs. The biscuits were cold and the gravy was plain and watery.
Stayed 2 nights in Dec 2023
Response from manager on Dec 20, 2023
I apologize for the inconvenience. We will strive to do better.

4/10 Poor

Denise

Business traveler
Disliked: Staff & service, amenities
right from check in was more than slightly inconvenient to say the least. If you plan on staying here make sure you know how to negotiate stairwells. although they are wide and can accomodate, the elevator has been broken for more than 2 months and the owner has less than zero intentions of getting fixed. The microwave and coffee pots are unplugged from the wall and took couple minutes to figure that out. The closest outlet for the coffeepot was in the bathroom dangling over the sink as the cord is only about a foot long. The stariwell hasnt been vacuumed in God knows how long and smells mildewy. However the icing on the cake was at checkout. I worked overnight and needed to leave at 345am. I went down to check out and asked for my receipt. The clerk on duty told me 'i cant clock out until 5". Apparently thats when "the new day" begins. Normally I have VERY Easy needs for a motel, but the facilities are sorely lacking and the attitudes of the check in and check out staff there reflect that. The bed IS very comfy though I will give them that. If you need a place to crash for the night then its worth it, but i definitely wouldn't bring a family there for an extended stay
Stayed 3 nights in Dec 2023
Response from manager on Dec 20, 2023
Please accept my sincerest apologies. We work very hard to make sure our guest have a satisfactory stay when they are here with us. We will strive to do better.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator hasn't worked in months. Carpet looks like it hasn't been vacuumed. Drain in tub was clogged. Towels are supposed to be white not yellowish. The whole building smells of cigarette and mildew. Microtel should remove this owner's franchise.
Stayed 1 night in Dec 2023
Response from manager on Dec 20, 2023
My sincerest apologies. We will strive to do better.

4/10 Poor

Madelyne

Stayed 2 nights in Dec 2023
Response from manager on Dec 20, 2023
Thank you for your feedback. It is greatly appreciated.

6/10 Okay

Madelyne

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
The breakfast is bad
Stayed 1 night in Dec 2023
Response from manager on Dec 13, 2023
I apologize for any inconvenience this may have caused. We will strive to do better. Thank you for your feedback.

4/10 Poor

Barbara

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from manager on Dec 5, 2023
Thank you for your feedback.

6/10 Okay

Laura

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
It is in a very good place, many facilities around, but, he says with breakfast included and what they give there is not breakfast, they are some snacks, and waffles, the elevator does not work, the cleaning is terrible, we were installed for 4 days and on the third day, I had to ask them to clean my room, otherwise they would not have done it, a single towel in the shower for two people, and when I asked for more the next day, I had to take the one I had used, otherwise they would not give me another one, I know they can offer better service for what they charge.
Stayed 2 nights in Nov 2023
Response from manager on Dec 5, 2023
We apologize for the inconvenience. We strive to make sure our guest have a satisfactory stay when they stay with us. We will do better.

8/10 Good

Andriy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. everithing that you need very close.
Stayed 1 night in Nov 2023
Response from manager on Dec 5, 2023
Thank you for your feedback, it is greatly appreciated.

4/10 Poor

Laura

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That elevator it wasn’t in service, no housekeeping, one towel for two people, it says breakfast included, but is no breakfast, they only had snacks and waffles,the heater and a/c weren’t work properly. In my opinion needs a lot of improvement.
Stayed 1 night in Nov 2023
Response from manager on Dec 5, 2023
Please accept our sincerest apologies. We will strive to do better.

6/10 Okay

Melanie

Traveled with family and small children
Disliked: Property conditions & facilities
Location was very convenient management just needs to make sure everything is working properly
Stayed 3 nights in Nov 2023
Response from manager on Dec 5, 2023
Thank you for your feedback. It is greatly appreciated.

4/10 Poor

David

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad timing
Room 123, while asleep , a car crashes into my room causing me to be thrown out of bed and hurting my right leg , the hotel had no cameras to catch the suspects , they didn’t not offer medical help for my injuries
Stayed 8 nights in Nov 2023
Response from Manager on Nov 27, 2023
Please accept my sincerest apologies.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hteat
Personal and it was very comfortable
Stayed 2 nights in Nov 2023
Response from Manager on Nov 27, 2023
Thank you so much for your feedback. It is greatly appreciated. We hope to see you again.

2/10 Terrible

Ronnie, Saginaw

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After paying for my room. The front desk attendant advises me that the elevator doesn't work and that my room is on the third floor. I asked him how long the elevator hasn't worked and he said that tge owner has been told several times but " It goes through one ear and out the other". The stairwell reaks of cigarettes, ashes and trash everywhere. Walked down the stairs and there was a drug deal in place. Would never stay here again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
My sincerest apologies for the inconvenience. We will strive to do better. Thank you for your feedback.

4/10 Poor

Carolyn

Disliked: Cleanliness, property conditions & facilities
They double booked my room. But I was there first so I got the room. Elevator out of order. I’m 75 and had to carry my bags up to the 3rd floor. Stairwell was dirty with chip bags and general trash
Stayed 4 nights in Nov 2023
Response from Manager on Nov 14, 2023
We apologize for the inconvenience. We will strive to do better. Thank you for your feedback.

10/10 Excellent

Carmen

Stayed 1 night in Nov 2023
Response from manager on Dec 5, 2023
Thank you for your feedback.

4/10 Poor

Lori

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check in was easy, location was ideal, bathroom and sheets were clean. These are all of the perks and amenities that this hotel offered. The biggest complaint that I have is the elevator was broken… not really a big deal but definitely extra work to tote everything up stairs for a weekend stay! However because the elevator was broken and the stairs were the only way to get in and out of the different levels it was non stop in and out and slamming of the “broken” door to the stairwell. Let me add that I was given the room right across the hall from this door. All night long when trying to sleep people in and out and the door is heavy and hard to open… once it’s opened it slams shut. The most miserable sleep I have tried to obtain in years. Bathroom light was more like candlelight… so no point in trying to put on makeup in there. Refrigerator was a big block of ice inside and froze our drinks. Cushions on the window seat were stained and looked dirty. I just can’t stress how terrible it was trying to sleep and to top it all off I’m sure the floor was softer than the bed. I do not typically leave reviews or complain… but instead I roll with the punches… but room 201 does not need to be booked to anyone until the elevator is in working conditions. Period!!!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 13, 2023
I apologize for the inconvenience you had during your stay. We work very hard to make sure all of our guest have a satisfactory experience when they stay with us. We hope to see you again. Thank you for your feedback, it is greatly appreciated.

6/10 Okay

CHINENYE

Stayed 7 nights in Nov 2023
Response from manager on Dec 5, 2023
Thank you for your feedback.

4/10 Poor

Brittney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

scott

Disliked: Cleanliness, staff & service, property conditions & facilities
a dump. never again.
Response from Manager on Oct 30, 2023
I'm sorry to hear this. We will strive to do better. Thank you for your feedback.

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator out of order
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
I apologize for the inconvenience. We are working hard on getting that back up and running.