- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, could do with a good clean!
We booked 2 apartments for a family of 11. It was not specified if one was suitable for 6, so we chose the ground floor one for easy access for my mother inlaw. We did not have sufficient bedding or towels. However, we used spare ones from the other room. The sofa bed in the lounge was meant for 2 people but was small and very uncomfortable. The other main beds were good though. There were no curtains at any window, only metal blinds and the lounge ones were broken. Our view was of electric boxes and a outside light shone through all night. The floors were filthy, my daughters white socks were black and crusty in a short time. There were no instructions on how to use the TV, what to do with trash or any helpful tips as there had been in the other rentals we had used. I emailed ElevenApts but did not receive a response until 24 hours or so later. They did offer to come and clean, but I responded saying there was little point as we were leaving shortly. Location wise, it was great. The area felt quite safe and was a short walk from Hollywood Boulevard. The apartments have great potential, but they need a little more consideration.