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Reviews

4.2 / 5Very Good
1,410 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym

Map

What's nearby

  • Airport
    London (LHR-Heathrow)
    7 min drive
  • Popular Location
    Twickenham Stadium
    11 min drive
  • Popular Location
    Hampton Court Palace
    17 min drive
  • Popular Location
    Thorpe Park
    26 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Superior Room

    4.5/5 guest room rating

    Room Amenities

    • Sleeps 4
    • 1 Double Bed
    More details
  • Standard Room

    4.7/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Standard Room

    4.5/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Hayes

In the city center and near a metro station, Novotel London Heathrow Airport T1 T2 and T3 is in an area with good airport proximity. Twickenham Stadium and Wentworth Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Thorpe Park and Stamford Bridge Stadium. Pinewood Studios and Royal Botanic Gardens, Kew are not to be missed.

Popular Location

What's nearby

  • Twickenham Stadium - 11 min drive
  • Richmond Park - 17 min drive
  • Hampton Court Palace - 17 min drive
  • Windsor Castle - 24 min drive
  • Thorpe Park - 26 min drive

Getting around

  • Heathrow Central Station - 12 min walk
  • Heathrow Terminal 1-3 Underground Station - 13 min walk
  • London (LHR-Heathrow) - 7 min drive

Restaurants

  • Nest Restaurant – Restaurant offering local and international cuisine. Serves breakfast, brunch, lunch, and dinner daily.
  • Nest Bar – Bar offering local and international cuisine. Serves brunch, lunch, dinner, and light fare daily. Open 24 hours.

About this property

Novotel London Heathrow Airport T1 T2 and T3

4-star Hayes hotel in Heathrow Villages with restaurant
This hotel features a restaurant, a 24-hour fitness center, and self parking. A manager's reception is free. Additionally, 24-hour room service, a business center, and conference space are onsite. All 166 rooms offer memory foam beds, sofa beds, and flat-screen TVs with digital channels. 24-hour room service, rainfall showerheads, and hair dryers are among the other amenities available to guests.
Novotel London Heathrow Airport T1 T2 and T3 offers 166 accommodations with safes and hair dryers. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with digital channels.
Bathrooms include rainfall showerheads and hydromassage showerheads, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.

Property amenities

Parking and transportation

Self parking (surcharge)
Limited parking spaces
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle at scheduled times

Food and drink

Buffet breakfast available for a fee daily 6:00 AM–10:00 AM
1 restaurant
Free daily reception
24-hour room service

Things to do

24-hour fitness center

Family friendly

Dry cleaning service
Laundry facilities
Sofa bed

Conveniences

Elevator

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Languages spoken

English
French

Business services

Business center
Computer station
Conference space

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking

Room amenities

Bedroom

Blackout drapes/curtains
Linens
Memory foam mattress
Sofa bed

Bathroom

Free toiletries
Hair dryer
Hydromassage showerhead
Towels

Entertainment

55-inch flat-screen TV
Digital channels

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We should mention

Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
  • Novotel London Heathrow Airport T1 T2 T3 Hotel
  • Novotel London Heathrow Airport T1 T2 T3 Hayes
  • Novotel London Heathrow Airport T1 T2 T3
  • Novotel London Heathrow T1 T2
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel
  • Novotel London Heathrow Airport T1 T2 and T3 Hayes
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes
4.2

Very Good

5 - Excellent
680
4 - Good
512
3 - Okay
126
2 - Mediocre
50
1 - Poor
42
4.5
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.4
Property condition

2/5

  • Liked: Cleanliness, staff & service

Parking was horrific, expect 30 minutes to find parking either on site or on the street.

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Please note that they hotel is not right at the airport. You need to go to terminal 3 to get to the central bus station, and then take the free #111 bus to the hotel. The bus runs ~ every 20 minutes, and it takes about 20 minutes to get to the central bus station from another terminal via the free underground that runs between the terminals. If you want to save yourself ~ 40 minutes of walking and waiting, you could also take an Uber for ~ GBP 12 to get to the hotel from any terminal. About 15 minutes for that option. Alternatively, there are some hotels that are right by the airport, e.g. Sofitel, Hilton. Otherwise, the hotel itself is good. Modern rooms, a decent in-house restaurant. There's a McDonald's next door. Not much to do in the area nearby. About an hour from central London, but if you stay here, I assume you just want to be close to the airport.

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Solid business hotel near Heathrow Airport. I was arriving in London from Belfast in the evening & flying out to the US in the morning & this hotel was perfect for what I needed. Clean & comfortable room, quiet. And they have great Indian food in the restaurant on site. Close to Heathrow, bus stop for London Transit from the airport is right in front of the hotel (& free). Cross the road to the south side for the bus stop back to Heathrow. I wouldn’t hesitate to stay again.

Stayed 1 night in Jan 2020

1/5

  • Liked: Staff & service
  • Disliked: Amenities, property conditions & facilities

This is easily the worst hotel I have ever stayed in. Do yourself a favor and stay some place else. We checked in for one night with two rooms. Our rooms did not have a window to outside, just a window that did not open looking over the lobby. Shortly after check in we heard very loud, thumping music. For the first few hours we let it go. However, around 1030 pm I called the front desk and complained. The employee told me they were having an event that night and there was nothing he could do. In other words, we just had to live it the loud music until they were done. We had an early flight the next morning so staying up all night listening to thumping music was a nightmare. Had they told us they were having an event before we checked in then we would have stayed in another hotel. There are a ton of other options in that area. However, once we were in our room we were hostages as it was too late to go to another hotel and we had to leave the country first thing the next morning. This location is a disgrace. I have happily stayed at Novotel's in many countries all over the world. I have always been satisfied. Yet, the way they handled this situation was disgraceful and unreasonable. Do not stay here. There are other hotels in the area that are quieter or, at a minimum, have a staff that would actually do something to make the customers that paid money to stay there more comfortable.

Stayed 1 night in Jan 2020

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service

It’s convenient for Heathrow airport. Customer service is poor at best!! Disappointing airport service ££££ & infrequent Uber is cheaper/faster if you have 2+ people

Stayed 1 night in Jan 2020

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