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3.8 / 5Good
685 reviews

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    About this area

    In the city center, Hard Rock Hotel London is in London's London City Centre neighborhood, an area with good shopping. Marble Arch and Baker Street are notable landmarks, and the area's natural beauty can be seen at Hyde Park and Kensington Gardens. ZSL London Zoo and Coca-Cola London Eye are not to be missed. Our guests love the hotel's convenience to public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes by foot.

    Getting around

    • Marble Arch Underground Station - 1 min walk
    • London Marylebone Station - 13 min walk
    • London (LHR-Heathrow) - 38 min drive

    Restaurants

    • Hard Rock Cafe – Restaurant offering American cuisine. Open daily. Reservations required.
    • Lobby Bar – Lobby lounge. Open daily.
    • Onsite dining venue #3 – Open daily.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    No onsite parking available

    Food and drink

    Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 19.95 per person
    1 restaurant
    1 bar
    24-hour room service

    Things to do

    Fitness center

    Family friendly

    Dry cleaning service
    Refrigerator

    Conveniences

    Elevator
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Luggage storage
    Porter/bellhop
    Tour/ticket assistance

    Languages spoken

    English

    Business services

    Meeting rooms

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Egyptian cotton sheets
    Linens
    Premium bedding

    Bathroom

    Bathrobes
    Designer toiletries
    Hair dryer
    Shower/tub combination
    Towels

    Entertainment

    Digital channels
    Flat-screen TV

    Food and drink

    Espresso maker
    Free bottled water
    Refrigerator

    More

    Desk
    Iron/ironing board
    Phone
    Safe
    Slippers
    5 - Excellent
    250
    4 - Good
    215
    3 - Okay
    94
    2 - Mediocre
    63
    1 - Poor
    63
    4.0
    Cleanliness
    3.8
    Service and Staff
    3.8
    Amenities
    4.0
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    best location, friendly stuff and clean rooms

    A very good hotel, best location, friendly stuff, very modern, quiet and clean. The single room wasn’t small. At lunch time you could it and pay for a good food, it becomes the Hardrock restaurant and the food I ate was perfect. Hope to return there again.

    Stayed 4 nights in Jan 2020

    1/5

    • Disliked: Cleanliness, staff & service, amenities

    Dirty bed sheets and bathroom. The staff is horrible.

    Stayed 8 nights in Dec 2019

    2/5

    • Disliked: Cleanliness

    The room condition was terrible. The towels were dirty. The carpets also dirty. Most hotels provide water bottles daily as complimentary however, I had to call room service everyday so they bring me some water and sometimes they didn't responded. The staff were nice and helpful. The location of the hotel is the best.

    Stayed 6 nights in Dec 2019

    2/5

    • Liked: Amenities, property conditions & facilities
    • Disliked: Cleanliness, staff & service

    The room was nit cleaned properly beforehand nor while we were there. It was difficult getting the staff to respond to our concerns.

    Stayed 3 nights in Jan 2020

    1/5

    • Liked: Staff & service
    • Disliked: Cleanliness, amenities

    Stayed 1 night in Jan 2020

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