Bar (on property)

Reviews of Copthorne Tara Hotel London Kensington

4 out of 5
Copthorne Tara Hotel London Kensington
Scarsdale Place, Kensington, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 792 out of 2621 reviews" "
Rating 8 - Good. 803 out of 2621 reviews" "
Rating 6 - Okay. 477 out of 2621 reviews" "
Rating 4 - Poor. 296 out of 2621 reviews" "
Rating 2 - Terrible. 253 out of 2621 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a relaxing stay with no hassles on a busy business trip - and this was provided well
Stayed 2 nights in Apr 2024

6/10 Okay

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Charlotte

Traveled with group
Liked: Cleanliness, staff & service
comfortable stay in a nice area
Stayed 2 nights in Apr 2024

10/10 Excellent

Eloisa, Clearwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very near the subway.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely time great staff Thank you
Stayed 2 nights in Apr 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Diane,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had an enjoyable stay at our hotel.Your satisfaction is our top priority, and we are thrilled to know that you found everything to your liking during your time with us. We strive to provide excellent service and a comfortable environment for all our guests, and it's rewarding to hear that we succeeded in meeting your expectations.We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,AJCopthorne Tara Team

2/10 Terrible

Garo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First off we didn’t get the room we originally had booked when we got there they said it was £40 more a night for that room. The room we got was small and not super clean. TV didn’t work properly. Bed was uncomfortable. Also the room across from ours were loud and he kids that were playing and making noise until 3am we called the front desk 3 times to complain but no one answered I told the front desk the next day and they said they would take care of it but the next night it was the same. We barely got any sleep the last 3 nights.
Stayed 6 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Garo,We sincerely apologize for the multiple issues you experienced during your recent stay with us. Your feedback is invaluable to us as we strive to improve our services and provide a better experience for all our guests.Rest assured, we take your comments seriously and will address them with our team to ensure that necessary improvements are made to prevent similar issues in the future. Your comfort and satisfaction are our top priorities, and we are committed to making things right.Kind regards,AJCopthorne Tara Team

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent
Stayed 1 night in Apr 2024
Response from AJ on Apr 14, 2024
Dear John,Thank you for your kind words! We're delighted to hear that you found our staff to be excellent. Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such positive feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Eloisa, Clearwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Apr 2024
Response from AJ on Apr 14, 2024
Dear Eloisa,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location. We strive to provide a convenient and comfortable stay for all our guests, and we're glad to hear that we succeeded during your visit. We hope to have the pleasure of welcoming you back again soon.Kind regards,AJCopthorne Tara Team

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean, but a few minor maintence issues. Good price and a very safe and walkable location.
Stayed 5 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Gregory,Thank you for sharing your experience with us. We're delighted to hear that you found our staff friendly, our hotel clean, and our location safe and convenient. We apologize for any minor maintenance issues you encountered and appreciate your feedback. Rest assured, we will address these promptly to ensure a seamless experience for our guests. We hope to welcome you back again soon.Kind regards,AJCopthorne Tara Team

10/10 Excellent

AYODELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Serene environment; unbelievable affordable price.
Stayed 1 night in Apr 2024
Response from AJ on Apr 14, 2024
Dear AYODELE,Thank you for your glowing review! We're thrilled to hear that you enjoyed the serene environment and found our prices to be affordable. Providing excellent value for our guests is always a top priority for us. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Kind regards,AJCopthorne Tara Team

6/10 Okay

Huw

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location very near the tube. But there was no cold water and the toilet seat was broken. The toilet seat was partially repaired but there was never any cold water in the sink even after being reported to reception.
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Huw,Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient. However, we're sorry to learn about the issues you encountered with the amenities in your room. Please accept our sincere apologies for any inconvenience caused. Rest assured, we'll address these matters with our team to ensure they are promptly resolved. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service thanks
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Jamie,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service during your stay. Providing excellent service is always our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable experience soon.Kind regards,AJCopthorne Tara Team

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities
Hotel is dated but please don’t change the decor as it’s the only comfortable place we can afford to come in London!!! Located near to tube and walking distance to anywhere you wish to go. Love this place
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Stephen,Thank you for your review and for appreciating the unique charm of our hotel's decor. We're delighted to hear that you found our location convenient for exploring London. Your feedback is valuable to us, and we're committed to maintaining the comfort and affordability that you appreciate. We hope to welcome you back for another enjoyable stay in the future.Kind regards,AJCopthorne Tara Team

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Managed to book parking under the hotel, which is convenient. Family room very cramped, could have spent more for an upgrade but quite expensive already!
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Roy,Thank you for sharing your feedback with us. We're glad to hear that you found the parking convenient. We apologize for any inconvenience caused by the size of the family room. Your comments will be taken into consideration as we strive to improve our guests' experiences. Should you choose to stay with us again, please don't hesitate to reach out if you would like assistance with room selection or upgrades.Kind regards,AJCopthorne Tara Team

8/10 Good

Magali

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from AJ on Apr 14, 2024
Dear Magali,Thank you for your review and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve to earn that fifth star next time, please don't hesitate to share your feedback with us. We value your input and hope to welcome you back for an even better stay in the future.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Jerard

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Jerard,Thank you for your wonderful review! We're delighted to hear that you experienced excellent customer service during your stay with us. Providing exceptional service to our guests is always our top priority, and we're thrilled to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.Kind regards,AJCopthorne Tara Team

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great hotel and location ,room was good but too hot I would stay again
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Christine,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our hotel and found the location convenient. We apologize for the inconvenience regarding the temperature in your room. Please know that we'll address this issue to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back on your next visit.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Sonia

Traveled with group
Fantastic Hotel
Stayed 1 night in Apr 2024
Response from AJ on Apr 14, 2024
Dear Sonia,Thank you for taking the time to leave us such a wonderful rating! We're delighted that you had a pleasant experience during your stay with us. If you have any suggestions for how we can further improve, please feel free to share them. We look forward to welcoming you back in the future!Kind regards,AJCopthorne Tara Team

4/10 Poor

Ken

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from AJ on Apr 14, 2024
Dear Ken,Thank you for sharing your feedback with us. We apologize for not meeting your expectations during your recent stay. We take all guest feedback seriously and will use your comments to identify areas for improvement. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.Kind regards,AJCopthorne Tara Team

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Very walkable and close to many attractions. Staff was friendly.
Stayed 6 nights in Mar 2024
Response from AJ on Apr 7, 2024
Dear Kirsten,Thank you for your wonderful review and for choosing to stay with us. We're thrilled to hear that you enjoyed our great location and found our staff friendly.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,AflalCopthorne Tara Team

10/10 Excellent

Alexandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times and it never disappoints. Quick check in. Clean bedroom and bathroom. Great location. Professional staff
Stayed 2 nights in Mar 2024
Response from AJ on Apr 7, 2024
Dear Alexandra,Thank you for your loyalty and for choosing to stay with us time and time again. We're delighted to hear that we consistently meet your expectations and provide you with a comfortable and convenient experience. Your kind words about our quick check-in process, cleanliness, location, and professional staff mean a lot to us. We look forward to welcoming you back on your future visits!Warm regards,AflalCopthorne Tara Team

10/10 Excellent

Alpesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff are brilliant
Stayed 1 night in Mar 2024
Response from AJ on Apr 7, 2024
Thank you, Alpesh, for your fantastic review! We're thrilled to hear that you enjoyed our hotel's convenient location and that our staff provided you with brilliant service. Your satisfaction is our top priority, and we hope to welcome you back again soon for another wonderful stay.Warm regards,AflalCopthorne Tara Team

6/10 Okay

Neil

Traveled with family
It is what it is, at best a 3 star, no food after 10pm, bar shuts at 10:45pm. Rooms are small and old, I had a superior room, and at best I would describe it as a small double basic room. Tea or coffee in the room for 1 cup each, wind rattled the windows, so let drafts in. Very average.
Stayed 1 night in Mar 2024
Response from AJ on Mar 31, 2024
Dear Neil,Thank you for sharing your feedback following your recent stay at Copthorne Tara.We regret to learn that your experience fell short of your expectations. Your comments regarding the limited food availability and early closure of the bar have been duly noted. We understand the importance of catering to the needs of our guests, and we will review our policies to see where improvements can be made.Furthermore, we apologize for any inconvenience caused by the size and condition of your room. Ensuring the comfort and satisfaction of our guests is our top priority, and we will address your concerns to enhance the quality of our accommodations.We appreciate your candid review and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,AflalCopthorne Tara Team

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an excellent hotel in a good London location for travelling for bisiness
Stayed 1 night in Mar 2024
Response from AJ on Mar 31, 2024
Dear Richard,Thank you for sharing your feedback following your recent stay at Copthorne Tara.We're delighted to hear that you had an excellent experience with us and that you found our hotel to be well-located for your business travels in London. Providing our guests with a comfortable and convenient stay is always our top priority, and we're thrilled that we could meet your expectations.We look forward to welcoming you back for another excellent stay in the future.Kind regards,AflalCopthorne Tara Team

8/10 Good

Andrew

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stay regularly, meaning we like it here, but why is there always a problem with housekeeping; they don't seem to like replacing the toilet rolls!
Stayed 3 nights in Mar 2024
Response from AJ on Mar 31, 2024
Dear Andrew,Thank you for sharing your feedback following your recent stay at Copthorne Tara.We're delighted to hear that you're a regular guest and that you generally enjoy your stays with us. However, we apologize for any inconvenience caused by the inconsistency in our housekeeping service regarding the replacement of toilet rolls. Ensuring the cleanliness and comfort of our guests' rooms is of utmost importance to us, and we will address this matter with our housekeeping team to ensure a more consistent experience for all our guests.Thank you for bringing this to our attention, and we appreciate your continued patronage. We look forward to welcoming you back for another enjoyable stay.Kind regards,AflalCopthorne Tara Team

6/10 Okay

Geoff

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is in need of double glazing. the room we stayed in the windows did not fit correctly and was meant to be a quiet room. External hum from plant could be heard all night.
Stayed 1 night in Mar 2024
Response from AJ on Mar 31, 2024
Dear Geoff,Thank you for sharing your feedback following your recent stay at Copthorne Tara.We apologize for any inconvenience caused by the noise disturbance from external sources during your stay. Ensuring a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard.Your comments regarding the need for double glazing and the issues with the windows not fitting correctly have been duly noted. We will address these concerns to improve the quality of our accommodations and ensure a more pleasant experience for our guests in the future.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a better stay.Kind regards,AflalCopthorne Tara Team

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good just as advertised
Stayed 1 night in Mar 2024
Response from AJ on Mar 31, 2024
Dear Paul,Thank you for sharing your feedback following your recent stay at Copthorne Tara.We're delighted to hear that you had a positive experience with us and that everything met your expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're thrilled that we could deliver on this during your visit.We look forward to welcoming you back for another great stay in the future.Kind regards,AflalCopthorne Tara Team

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kensington High St for the shops, and the tube into Central London, this is a great location. Parking is a bit of a chore (the car park is quite small and full of huge 4x4s badly parked) but ok we found and squeezed into a space. Expected more for the extortionate price of parking though! Hotel is huge. Clean and functional, if in need of a bit of rennovation. Room was way too hot, for me, but wife liked it. Bathroom dated but overall comfortable stay in London
Stayed 1 night in Mar 2024
Response from AJ on Mar 31, 2024
Dear Simon,Thank you for sharing your feedback following your recent stay at Copthorne Tara.We're pleased to hear that you found our hotel's location convenient for accessing Kensington High St and the tube into Central London. However, we apologize for any inconvenience caused by the challenges with parking. We understand your frustration and will review our parking arrangements to see where improvements can be made.Your comments regarding the need for renovation and the temperature of the room have been duly noted. We will address these matters to enhance the quality of our accommodations and ensure a more comfortable experience for our guests in the future.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved stay.Kind regards,AflalCopthorne Tara Team

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at a reasonable price. Massive hotel and a little tired in places but given location and what we paid we’re happy we stayed here
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Stayed 6 nights in Mar 2024
Response from AJ on Apr 14, 2024
Dear Brenda,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our hotel.Providing excellent service and ensuring our guests have a pleasant stay are our top priorities, and we're delighted that we were able to meet your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,AJCopthorne Tara Team

6/10 Okay

Christo

Stayed 4 nights in Mar 2024
Response from AJ on Mar 31, 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AJ on Mar 24, 2024
Thank you, Rebecca, for your fantastic rating! We're delighted to know that you had a wonderful experience during your stay with us. If there's anything more we can do to make your next visit even better, please feel free to reach out. We appreciate your support and hope to welcome you back soon. Best wishes, Aflal- Copthorne Tara Team

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on Mar 24, 2024
Thank you for sharing your feedback, Samantha. We're pleased to hear that you had a positive experience overall during your stay. If there are any areas where you feel we could improve, please feel free to let us know. We appreciate your support and hope to welcome you back again soon. Best wishes, Aflal- Copthorne Tara Team

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We had booked a superior room which we expected to be quiet, decorated to a good standard only to find it backed onto a railway line and the room itself in need of an upgrade and decoration. It was clean however so couldn’t complain on that at all plus housekeeping staff very friendly and efficient. On checking out we had issues with payment in that we had paid in full one week prior to our arrival through Expedia. We were charged twice on two separate occasions through our credit card despite there being no outstanding balance to pay. The gentleman on the reception desk was helpful but confused as to why this had happened stating a different card had been used to pay Expedia…..I had proof to show it was the same card through showing my Expedia receipt. A manager was asked to come and help by the reception desk gentleman, however the manager was arrogant, rude and very intimidating to the member of staff in front of us and did not even acknowledge we were there experiencing issues which were not our fault. I eventually contacted a member of staff from Expedia to explain the situation as the hotel were saying the fault lay with Expedia and although the lady I spoke with was helpful I was unable to download the supporting documents to help prove my case. Unfortunately I did not catch the name of the lady trying to help as the phone line was poor but she kindly rang me back. By this time I was upset, our stay was spoiled by the issues encountered.
Stayed 2 nights in Mar 2024
Response from AJ on Mar 23, 2024
Thank you for sharing your experience with us. We deeply regret to hear about the challenges you faced during your stay, particularly with the room location, payment issues, and the interaction with our staff.We apologize for any inconvenience caused by the room backing onto the railway line and the need for an upgrade. Your feedback regarding the room condition will be addressed promptly to ensure improvements are made. However, we are glad to hear that the room was clean and that you found our housekeeping staff friendly and efficient.Regarding the payment issues, we apologize for any confusion or inconvenience caused. We take your concerns seriously and will investigate the matter further to prevent such incidents from occurring in the future. Your feedback regarding the interaction with our staff, particularly the manager, is deeply concerning. We strive to provide exceptional service to all our guests, and we apologize if you did not receive the level of professionalism and courtesy you deserved.We appreciate your patience and cooperation in resolving the payment issue with Expedia, and we apologize for any additional stress or frustration it may have caused.It is disappointing to hear that your stay was spoiled by these issues, and we understand the impact it had on your overall experience. Please rest assured that we will take steps to address the issues raised and ensure a better experience for our guests in the future.Once again, we apologize for the inconveniences encountered and appreciate your feedback, as it helps us improve our services.Best regards,AflalCopthorne Tara Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
I stayed here for one night on a room only.deal. Very reasonably.priced considering it's fabulous location, just a short stroll from High Street Kensington tube station. The room was plenty big enough for me and could easily accommodate two people. Comfy mattress but the bed itself looked a bit 'tired' in places. Bathroom clean but shower holder broken, which I didnt spot till the morning. All in all, great value for money and with a few tweaks could be even better. Staff very polite and helpful!
Stayed 1 night in Mar 2024
Response from AJ on Mar 23, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our convenient location near High Street Kensington tube station and found our room rates to be reasonable.We appreciate your comments regarding the size of the room and the comfort of the mattress. Your feedback about the bed is duly noted, and we will ensure that any necessary improvements are made to enhance our guests' comfort.We apologize for the broken shower holder and any inconvenience it may have caused. Our maintenance team will address this issue promptly to ensure that it is resolved for future guests.It's wonderful to hear that you found our staff to be polite and helpful. We strive to provide excellent service, and your kind words are truly appreciated.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,AflalCopthorne Tara Team

2/10 Terrible

Lady L

Bathroom panels Brocken, air conditioning not working, someone else’s soap and pubic hair left in the shower. Also the toilet was blocked and back filled with poo! The staff have been good but the hotel Is very dated and in need of some help!
Stayed 3 nights in Mar 2024
Response from AJ on Mar 23, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments regarding the broken bathroom panels, malfunctioning air conditioning, and cleanliness concerns are deeply concerning, and we are taking immediate steps to address these issues.We want to assure you that guest satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable stay for all our guests. In line with this commitment, we are pleased to inform you that we will be starting our refurbishment at the end of this year to address the issues you have highlighted.As part of our renovation plans, we will be upgrading our facilities to ensure they meet the highest standards of comfort and convenience. We understand the importance of maintaining a modern and inviting atmosphere for our guests, and we appreciate your patience and understanding as we work towards this goal.Please note that while we are currently priced competitively in the market, considering the updates required, we strive to offer excellent value for money. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Thank you for bringing these matters to our attention, and we look forward to welcoming you back once our refurbishment is complete.Best regards,AflalCopthorne Tara Team

6/10 Okay

Ramon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bath dirty and water either too hot or too cold
Stayed 1 night in Mar 2024
Response from AJ on Mar 23, 2024
Dear Ramon,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the cleanliness of the bath and the inconsistency of the water temperature.Please rest assured that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that our guests' expectations are consistently met.We appreciate your valuable feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,AflalCopthorne Tara Team

8/10 Good

Louie

Traveled with partner
Liked: Cleanliness, staff & service
All around a great stay, our room was quite warm. But the bed was comfortable, staff were friendly and the location was perfect
Stayed 1 night in Mar 2024
Response from AJ on Mar 24, 2024
Thank you for sharing your feedback, Louie. We're thrilled to hear that you had a great stay overall and that you found our staff friendly and our location perfect for your needs. We appreciate your kind words and hope to welcome you back to Copthorne Tara Hotel for another enjoyable stay. Best wishes, Aflal- Copthorne Tara Team

10/10 Excellent

Praveen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff were simply fantastic.
Stayed 1 night in Mar 2024
Response from AJ on Mar 18, 2024
We're delighted to hear that you had a fantastic experience with our check-in staff! Providing excellent service is our priority, and we're thrilled that our team exceeded your expectations. Your kind words will be shared with them as recognition of their outstanding efforts. Thank you for taking the time to share your positive feedback, and we hope to welcome you back soon. Best regards, Copthorne Tara Team.

8/10 Good

Paul, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJ on Mar 23, 2024
Thank you for staying with us and rating your stay. We look forward to welcoming you back.Kind regards,Copthorne Tara Team

6/10 Okay

Cindy

Traveled with partner
Disliked: Property conditions & facilities
You would have thought the rooms looking onto the tracks would be better soundproofed. We heard every train that went by. The room itself was ok, the bed was comfortable, although having sockets next to bed would have been a bonus rather that the otherside of the room. The shower hose was also leaking pretty badly at the join BUT we could still have a good shower. Also i felt a little like they can't wait to be rid of you by texting AND emailing at 8am to see what time you will be checking out!! There was one thing that whilst baffled me made me laugh...there is plenty of places in the room to attach a bottle opener...Why is it in the toilet lol
Stayed 1 night in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for sharing your detailed feedback with us. We apologize for the inconvenience caused by the noise from the train tracks and the issues with the shower hose. Your comments regarding the placement of sockets and the communication about check-out time are duly noted, and we will take them into consideration for improvement. Regarding the bottle opener in the toilet, we appreciate your humor and will review the placement for better convenience. Despite these issues, we're glad to hear that you found the bed comfortable and were still able to enjoy your shower. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Copthorne Tara Team.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for staying with us and rating us positively. We are glad you had a comfortable stay. We look forward to your next visit.Best regards,Copthorne Tara Team

4/10 Poor

Lucinda

Traveled with partner
Liked: Staff & service
Disliked: Amenities
This was my 3rd time of staying here. The first 2 times were one my own for work commitments, so I thought it was a good hotel and happily booked for me and my partner, but although I paid for a slightly more expensive room this time, the bed was SO uncomfortable that I doubt I will be staying there again
Stayed 1 night in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for sharing your experience with us. We apologize for the discomfort you encountered with the bed during your recent stay, especially after your previous positive experiences. Your feedback is valuable to us, and we will address the issue with the bed to ensure a more comfortable stay for our guests in the future. We hope you will reconsider staying with us again and giving us another chance to provide you with a better experience. Best regards, Copthorne Tara Team.

6/10 Okay

David

Traveled with partner
Liked: Staff & service
Stayed here 3-4 times before so knew what to expect. Good location for Museums and Royal Albert Hall. Service was good. Accommodation was average but acceptable for a night or two
Stayed 2 nights in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for choosing to stay with us again and for sharing your feedback. We're delighted to hear that you found our location convenient and that you appreciated our service. Your loyalty is valued, and we're glad to know that you found the accommodation acceptable for your needs. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Copthorne Tara Team.

8/10 Good

Derek

Traveled with family
Service was good, however the rooms are dated and need to tidying up. The rooms walls are thin and it was noisy through the night. Location was very convenient for us so that’s a huge plus and would stay again.
Stayed 2 nights in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for your feedback regarding your recent stay. We're pleased to hear that you found our service good and our location convenient. However, we apologize for any inconvenience caused by the dated rooms and noise disturbance. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards, Copthorne Tara Team.

6/10 Okay

Jagan

Liked: Staff & service
This time i got the remove
Stayed 1 night in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for staying with us. We look forward to your next visit.Best regards,Copthorne Tara Team

2/10 Terrible

Zara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay, rude staff, highly not recommend. The only good thing is the location
Stayed 3 nights in Feb 2024
Response from AJ on Mar 18, 2024
We regret to hear about your disappointing experience and apologize for any rudeness encountered from our staff. Your feedback is important to us, and we will address this issue internally to ensure better service in the future. Thank you for acknowledging the convenient location of our hotel. Best regards, Copthorne Tara Team.

8/10 Good

Constance

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quiet area and short walk from High Street Kensington station.
Stayed 1 night in Mar 2024
Response from AJ on Mar 18, 2024
Thank you for your stay with us. We're glad to hear that you found our hotel conveniently located near amenities. Best regards, Copthorne Tara Team.