- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia should take this hotel out of the system.
This place is small place by the beach. 15 to 30 units . 2 units occupied by us and another family. The facility is used as a embarcation for loading hundred plus people to small boats bound for snorkeling in the reefs. Very crowded, very noisy, very dirty. The lobby and the garden are full of people waiting for their boats. Upon arrival I checked with the front desk to change my 3 night booking to one night. I was told no problem. Next morning I tried to check out, I was told I have to deal with EXPEDIA. I called Expedia USA, international call. Expedia put me on hold and called the hotel after 10 minutes , I was told the number does not answer. I handed my cellphone to the front desk. The front desk said the decision is up to the booking manager in another facility. The decision was I have to pay for one more night $ 81 because I have to cancel 2 weeks prior. I booked the room one night before the stay. The room is less than one star , very basic, and spartan. It is probably worth $ 15.00. They made me pay $ 81/ night for 2 nights for a one night stay. The morning front desk girl was not forthcoming with information and gave me the runaround. RIP OFF Joint. I demand the 2nd night refund from Expedia. They should not put below standard hotels in their system. Unhelpful, dirty, and not worth for any amount of money. Expedia refund me $ 81 and get that refund from that horrible hotel. I am an avid traveler used to all sorts of condition. But this hotel is something else.