Hot springs

Reviews of Fujisan Onsen Hotel Kaneyamaen

3.5 out of 5
Fujisan Onsen Hotel Kaneyamaen
9-1-18 Kamiyoshida higashi, Fujiyoshida, Yamanashi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 520 out of 663 reviews" "
Rating 8 - Good. 108 out of 663 reviews" "
Rating 6 - Okay. 20 out of 663 reviews" "
Rating 4 - Poor. 9 out of 663 reviews" "
Rating 2 - Terrible. 6 out of 663 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Poland

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, great transport service, beautiful rooms and hotel grounds, amazing amenities, delicious food. Perfect stay for a retreat to Mt.Fuji. Will stay here again.

4/10 Poor

Grzegorz

Stayed 1 night in Mar 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024

10/10 Excellent

ricardo, Hobe Sound

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a few words, this is one of the best places to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Great food. Great value for what you pay for.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew Rey

Stayed 1 night in Feb 2024

10/10 Excellent

RUIJING

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for everything. We did not see the Fuji Mountain from rooftop Onsen but it was a great experience. Dinner is spectacular with a wide variety of food. Hope we can come back again. Recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the authentic Japanese experience of being in that hotel. The view of Mount Fiji from our room was amazing. The staff are extra special. Wearing the traditional Japanese clothing provided was a unique experience!
Stayed 2 nights in Jan 2024

8/10 Good

Phanitphairot

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Yiu Cho

Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with wonderful staff. We stayed for two incredibly comfortable nights and enjoyed all of the many amenities. It's very easy to get to and from the hotel via their shuttles - Fujisan, Kawaguchiko, Gotemba, and Mishima stations are all within easy reach!
Stayed 2 nights in Jan 2024

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning
Stayed 2 nights in Jan 2024

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

jonathan

Stayed 1 night in Dec 2023

8/10 Good

Justine

Traveled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mandy, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a splurge, but we wanted a private open air bath with a Mount Fuji view. There were a lot of options at booking, and I'd heed anyone to research very carefully before choosing. We chose the Yuraku Luxury Japanese Style Room, but didn't realize that these were only on Floors 1 to 3. When we were brought to our room on the 2nd floor, it was instantly disappointing. Our Mount Fuji view was a flimsy technicality; you could see a sliver if you leaned a certain direction at the window. If it was listed as a partial view, it would have been accurate, but calling it a Mount Fuji view was a stretch, just like what you'd have to do to see it from the room. After lots of discussion with the staff, they were able to relocate us to the 3rd floor -- an improvement, but still didn't live up to our imagination of what it'd be based on the photos. (Also, since we went in the winter, we'd basically lost precious time to actually see Mount Fuji on a cloudless day.) For anyone looking to book for the same reason, I'd suggest the Sanri western style rooms with open air baths instead, which cost a little more but are on Floors 6 to 9, I believe. I'd also use Street View to get a better sense of the view you'd be getting, since the building actually doesn't face Mount Fuji directly, so there's a limit to how good the view can be anyway. If I were to do it again, I'd book somewhere that met all my requirements.

10/10 Excellent

ShenJie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the traditional japanese interior design and the location of the property. roof top onsen providing you perfect view of mount fuji, food is great, very nice zenn garden for you to take a relaxing walk, and enjoy the foot bath within the garden. Very nice in suite private onsen as well!
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Otto Sin Chung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience staying in this hotel is amazing. Staff are very friendly and polite. Room is very nice. The dinner and breakfast are very good. Although it is a bit expensive, it is money well spent. We will stay here again if we travel to this area in the future.
Stayed 1 night in Dec 2023

8/10 Good

Vineet

Stayed 1 night in Dec 2023

10/10 Excellent

Xin Wei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice view with onsen. staffs are friendly. dinner is included and it is very nice!
Stayed 2 nights in Dec 2023

10/10 Excellent

Liu

Stayed 1 night in Dec 2023

8/10 Good

Joanne S, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuen Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice. Make sure contact for the shuttle bus pickup when you get to Fuji Station. I should’ve spent more in the hotel. It’s wonderful experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! Everything was inclusive making it very relaxing and easy to stay in the hotel with lots to do. The area around the property was picturesque and very well maintained. The staff is top notch and very helpful. Loved that they shuttle you to and from station. Would come back to enjoy another season. Highly recommended
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and comfortable futons
Excellent service and good views of Mount Fuji. Breakfast buffet and dinner omakase style was provided. Really enjoyed my stay here
Stayed 2 nights in Dec 2023

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ryokan and a super comfortable stay. They have English speaking staff who can guide you. The most complicated part was calling the hotel for pick up. I wasn’t able to figure out the payphone and wished there were instructions provided for that. We got really lucky that another set of guests had somehow called already and the van had come
Stayed 1 night in Dec 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing! Great service, great room!! Really enjoyed my stay. Will be returning!
Stayed 1 night in Nov 2023

10/10 Excellent

Davina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay near mount fuji. We could view mount fuji comfortably from our room. Staff were great albeit a little unfamiliar about the surrounding places of interest. Plenty of activities to do within the compound including performance and bingo game which you could have a chance at winning some prizes. All in all, we enjoyed our stay very much and cant wait to be back!
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023

10/10 Excellent

Chun Sen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a great view for Mt. Fuji
Stayed 1 night in Nov 2023

10/10 Excellent

gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We splurged on this hotel and it was magical! They offer a free shuttle from the train station, super easy to get to from Tokyo. The hotel itself is absolutely beautiful once you get in! We got the private onsen room, that had a lovely view of Mt. Fuji from the window seat (love the window seat) and the onsen. Dinner came with the room and it was an incredible 10 course tasting menu (with vegetarian/vegan options). Also included was access to the lounge with the best massage chair ever, snacks and free drinks (alcohol too) during certain times. There was a live drum show which was amazing. Absolutely loved this place and would highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Maliha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cheung Pak

Stayed 1 night in Nov 2023

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Codyann

Traveled with group
Liked: Amenities
We had such an amazing time at this hotel. The staff, food, amenities are all incredible. I plan on recommending this to anyone staying in Japan.
Stayed 2 nights in Nov 2023

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Incredible facility, and very friendly and welcoming staff. Location wise it is a bit far away from the main stations but you can call to request a pick up from either mt Fuji or Kawaguchiko stations.
Stayed 1 night in Nov 2023

10/10 Excellent

Jiayue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible experience at Kaneyamaen. We had different dietary preferences and they managed to address all without a problem. Everything else was top notch too.
Stayed 1 night in Oct 2023

10/10 Excellent

wai ting priscilla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, as guest arrive you feel everyone is very welcoming. The view is amazing, can see Mount Fuji. They have the open air bath, that can see direct view. The room are spacious, bathroom is a bit dated but I understand this is classic Japanese Ibsen hotel. The dinner and breakfast is included. The sever Akiko is very attentive. The food is average. But have great selection. There is drum show, bingo around 8:30 Pm. There is also wine lounge free to use. Overall great and will stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the "usual" great things about Japanese ryokan (great hospitality, rich culture, etc.), the 4 things I like most about this hotel are: 1. outdoor private onsen bath with a view of Mount Fuji; 2. various performances/activities available throughout the day; 3. large "park" area with hot foot bath; 4. shuttle bus services with the option to go to either Fuji San Station or Kawaguchiko Station. One "not-so-bad" thing about the hotel is that it is a lot larger than many ryokan I had stayed with (around 10), so navigating within the ryokan seemed a bit overwhelming at the beginning. However, there are enough signs and staffs so navigating becomes a lot easier soon after we started to walked around.
Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, and the view of Mt. Fuji could not be beat! I would definitely return
Stayed 2 nights in Oct 2023

8/10 Good

Miya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. Lots of staff that were very accommodating and pleasant. The property was just beautiful. Amazing view of Mt. fuji in lots of areas within the hotel as well as our room and our private onsen. There’s a massive garden that also has a Mt. fuji view. Breakfast buffet had multiple options including traditional Japanese breakfast and Western breakfast. They also provided a shuttle to and from the station. Daily evening performance as well. Just amazing experience. Would definitely stay here again!
Stayed 1 night in Oct 2023