Bar (on property)

Reviews of Kobe PortTower Hotel

2.5 out of 5
Kobe PortTower Hotel
6-1 Hatobacho, Chuo-ku, Kobe, Hyogo-ken

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 406 reviews" "
Rating 8 - Good. 155 out of 406 reviews" "
Rating 6 - Okay. 110 out of 406 reviews" "
Rating 4 - Poor. 42 out of 406 reviews" "
Rating 2 - Terrible. 24 out of 406 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mitchie

Stayed 1 night in Dec 2023
Response from 神戸ポートタワーホテル フロント 藤原 on Jan 14, 2024
この度は神戸ポートタワーホテルにご宿泊いただきまして誠にありがとうございます。ご滞在中はごゆっくりとお寛ぎいただけましたでしょうか。お客様の旅の疲れを少しでも癒すお手伝いができていましたら、大変幸いでございます。今後とも、より良いサービスでお客様をお迎えできるように、スタッフ一同日々精進してまいります.末筆ではございますが、お忙しい中口コミ投稿にご協力頂きまして有難うございます。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

Eric Kevin

Stayed 15 nights in Nov 2023
Response from 神戸ポートタワーホテル フロント 小柳 on Jan 8, 2024
Thank you for staying at Kobe Port Tower Hotel.All of our staff will continue to make every effort to provide you with even better service in the future, so please stop by our hotel again when you visit Kobe.Thank you very much for taking time out of your busy schedule to write a review of our hotel.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was an unusual foreigner in this family-friendly hotel, but had no troubles with helpful staff (and some Google translate!) Great breakfast buffet, nice spa, ok exercise room, easy laundry, free drink at happy hour, great location, overall great value.
Stayed 4 nights in Nov 2023
Response from 神戸ポートタワーホテル フロント 小柳 on Nov 13, 2023
Thank you for staying at Kobe Port Tower Hotel.Did you enjoy your stay in Kobe?Thank you for the many compliments. Happy Hour is a limited service in November. We are glad to hear that our guests enjoyed it.Next time you come to Kobe, please come to our hotel again.I hope to see you again.

2/10 Terrible

Éadaoin, Co. Dublin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from 神戸ポートタワーホテル フロントスタッフ 志賀 on Sep 18, 2023
この度は神戸ポートタワーホテルにご宿泊頂き誠にありがとうございました。ご滞在中至らない点があり、ご迷惑をお掛け致しましたでしょうか。スタッフ一同、一度日々のサービスを省みて、より精進して参ります。またのご来館を心よりお待ち申し上げます。

8/10 Good

Diane Angelique, binan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was good.
Stayed 1 night in Aug 2021
Response from frontdesk Ishino on Aug 27, 2021
Thank you We look forward to seeing you again.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Not a bad place to spend a night.
Stayed 1 night in Jan 2020
Response from Kobe Porttower Hotel Front desk on Mar 7, 2020
Thank you for your stay with us. I appreciate that leave your comment about your staying, too. We are looking forward to see you again. Best regards,

8/10 Good

Yiu Wai William

Liked: Cleanliness, staff & service, room comfort
BEST HOTEL ONSEN and STONE SAUNA is a plus
Hotel and rooms are dated, but the location is just minutes away from Port Tower and Pier (walking distance with Passover connecting from 1/F exit). The Onsen and Stone Sauna is VERY GOOD QUALITY! I would recommend this hotel just for the Onsen!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
One night in town for a wedding. Very good location and excellent view from wine bar at top of hotel.
Stayed 1 night in Nov 2019

4/10 Poor

ali

Liked: Cleanliness
Disliked: Staff & service
No help.. No English
Dont accept some one will help you with your luggage!! And don't ask for help no one will cares
Stayed 4 nights in Jun 2019
Response from Front Desk on Jun 23, 2019
Dear Guest, Thank you very much for staying at Kobe Port Tower Hotel. We are extremely apologized for your inconvenience regarding poor service.I will deliver this message to my co-workers and they will provide proper services from these days on. Thank you again for your very constructive feedback.  Wish you very warm regards

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
A great location for walking. It’s close to Memorial Park and in the other direction it’s near shopping malls and restaurants. The room was very small for two people.
Stayed 2 nights in May 2019
Response from Kobe port tower hotel front staff on May 18, 2019
Thank you for your stay in our hotel. We are very glad to hear you had a nice time. We apologize we could not meet your request. Please come again.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, room comfort
Great location
Perfect location to get quickly into Motomachi area.
Stayed 1 night in Dec 2018

8/10 Good

Hong Yin, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from 神戸ポートタワーホテル 宿泊担当:松山 on May 29, 2018
この度は神戸ポートタワーホテルにご宿泊頂きまして誠に有難うございました。 またお忙しい中口コミ投稿して頂き有難うございます。 これからもお客様に心からご満足して頂けるホテル創りをしていきますので、今後とも神戸ポートタワーホテルをご愛顧の程お願い申し上げます。

8/10 Good

Kaushal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 神戸ポートタワーホテル 薩摩 on May 4, 2018
Kaushal 様 この度は、神戸ポートタワーホテルにご宿泊頂きまして誠にありがとうございました。 ごゆっくりとお過ごし頂けましたでしょうか。 是非次回も神戸にお越しの際は当ホテルにご宿泊頂けます事を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Great location, friendly helpful staff. Would stay again
Stayed 1 night in Feb 2018

8/10 Good

Meow, SF BayArea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient shuttle from Sannomiya Station
Convenient shuttle service from/to Sannomiya Station. Very nice spa area access for 500yen/stay. I love the champagne bubble bath‼️
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
a waste of money
I was there for 4 days and the maid did not clean my room at all!

8/10 Good

Pimjai, Bangkok

Liked: Cleanliness, staff & service
The hotel is quite old. The location is ok. The hotel provide shuttle service to and from JR station all day. However, you need to make a reservation.

6/10 Okay

Verified traveler

Ialways use this hotel because of reasonable prices n easy accecc to go train station n shooping mall. There is Free Shuttle bus from Sannomiya station.(Reservation required) I recomend other peple who wants save money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

M Faheem

Liked: Cleanliness, staff & service, room comfort
Staff was very friendly despite language barrier. They have buffet restaurant for breakfast, lunch, and dinner! Overall a good hotel stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hayles, milton keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently and reasonable
Conveniently located, though very close to some roads making it noisy at times. Wifi in the room, onsen, gym and laundry facilities all easy to use and 3 restaurants. Staff were friendly and helpful.

10/10 Excellent

Kin Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jeff, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best deal
What a deal! Make sure and do the spa! Awesome location.

10/10 Excellent

Terence, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am loving it!
We have a Japanese room without bathroom. Common bathrooms (very clean and with good lotions) and beautiful public baths (be sure to try the magnetic massage in the bath) are on the same floor as our room. Highways and bypasses are outside our room but our room is very quiet and can see the Port of Kobe tower - very nice at night. A maid looks after us and prepare our beds at night. The only negative is very little English information. Yet, the hotel is new and everyone was very pleasant.

6/10 Okay

Simon, England

Disliked: Staff & service
Man states the blindingly obvious
The young man at the front desk was not very helpful. In the morning: I asked (in Japanese, obviously) for my included breakfast ticket. He searches for multiple files, taking his good time, and tells me "You have breakfast included" ?? Well, yes. that motivated the request. "I told you that. I want the ticket please."

4/10 Poor

adam, Fukui

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
basic
There were stains on the bed and it was overpriced for the quality of the hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

DUMOULIN, Liège

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel is nicely located in front of the port, the view is great. People are kind and try to help those that do not speak Japanese. The room was spacious and the price reasonable. From Shin Kobe station, there is a bus (city loop) that stops 100 m from the hotel and it is very convenient;

6/10 Okay

CHOW

Liked: Cleanliness, room comfort

10/10 Excellent

darren, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kobe a place I will return too
Wonderful location so close to everything,sightseeing food entrainment and a girl called Lena was a treasure with her help and knowledge made this place the best of our Japanese experience

6/10 Okay

Katelin, vancouver

Liked: Staff & service
Kobe Port Hotel
The hotel was way too expensive for what we got, but we had booked the hotel last minute for a stay during Golden Week when every place is full and prices are higher.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable value. Seemed a bit dated and bit out of the way. But wasn't too bad.

10/10 Excellent

Alberto, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kobe Port Tower Hotel is a fantastic Hotel
I am totally satisfied with Kobe Port Tower Hotel. It was my home for 14 days in Kobe, I really enjoyed staying there. A very friendly and nice staff who always is willing to help you! I felt like if it was my own home. They have a free shuttle Bus each half hour that takes you to Sannomiya station. The room in which I was it was big and it felt like a little apartment. I will come back to Kobe Port Tower Hotel.

8/10 Good

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gia , Melbourne, Australia

Liked: Cleanliness, staff & service
Good hotel for the price
We stayed here as a cheaper alternative to Osaka. Glad we did. Osaka and Kyoto were both easy train rides away. Location is convenient and in a beautiful port area. Staff were extremely helpful and accommodating. Hotel is basic but comfortable.

8/10 Good

Lee, malaysia

Liked: Staff & service, property conditions & facilities, room comfort
Great Location
Hotel location are best

4/10 Poor

Mari, Seattle, WA

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean, couldn't control the temperature of the room, couldn't open the window for fresh air (I understand it is for the safety of the guest...). Not very comfortable stay over all.

6/10 Okay

WisutVisits, Thailand

Far from train staion but satisfied
The hotel is located far from the train stations but close to tourist attractions such as Kobe Tower, Mosaic and the park. You can walk to these places easily. I am generally satisfied in the hotel's service especially compared to the price. The reception staff cannot speak and listen to English well. They have big bath and spa available for guest. The breakfast buffet is 1,200 yen that is valuable.

10/10 Excellent

J, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and near to places i needed to be
Very helpful people and easy to locate had a wonderful time.

6/10 Okay

jetsetter, Hong Kong

Liked: Staff & service
price as good for the spacious room but location f
we traveled in by train and it was a really far hike from the station with our luggage. taxis are too expensive to be an option and we forgot to check if there's a free shuttle bus (which there is). the surrounding area is run down and seemed like a red district area. but otherwise, the hotel was ok and staff was nice. the hotel's a bit old but we stayed for one night only so it didnt bother us much.

6/10 Okay

Shannon, Portland

Disliked: Property conditions & facilities
Good location but tired hotel
I would stay here again. It is a great location and the cost is fair. But the hotel is getting a little old around the edges. less so on the western floors. Laundry on site was a plus

6/10 Okay

Verified traveler

Locatoin Good
Good location, average service. Room is a bit small but comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kobe hotel
The hotel was okay. The added feature of a mineral bath was great. The location was good. The inability to control the room temperature was a little inconvenient.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
great location, bed sucked though
Location is good, the hotel and staff was nice but the one thing that we didn't like was the bed, extremely small and it felt like sleeping on a sack of potatoes. I would stay here again just cause of the low price and great location. Htc desire ;-)

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Too Expensive, Too Uncomfortable
I suppose the extra expensive price was due to it being a holiday weekend and the location is somewhat convenient. The location as I see it is all that I paid for. The hotel, while clean, is old and out of date. The ancient "air conditioner" made horrible noises that rivaled the hard bed in keeping us awake most of the evening. Very small room. Thin walls left no imagination for what one's significant other was doing in the bathroom. I have never paid so much for such a disappointing room - I wonder it that had something to do with keeping me awake all night.

6/10 Okay

ノリコ

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

カズヤ

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

shigeji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場が充実しており、時間的にいつでも入れる余裕があるため、すいている時に楽しめるのが最高だった。 フロントの対応が素早くて、しかも行き届いていたのが印象的。
Stayed 1 night in Feb 2024
Response from 神戸ポートタワーホテル フロント 藤原 on Mar 9, 2024
この度は神戸ポートタワーホテルにご宿泊いただきまして、誠にありがとうございます。特に当館自慢の大浴場をお楽しみいただけたとのことで大変嬉しく拝読いたしました。大浴場では、全国の名湯を再現した月替わりの湯や人工二股泉など様々な効能のお湯をご用意しております。バスタイムをより豊かな時間にしていただけるようミラブルの導入や無料シャンプーバーもご用意しております。今後ともお客様にご満足いただけるご宿泊を提供できるよう、スタッフ一同精進して参ります。末筆ではございますが、口コミ投稿にご協力いただきまして誠にありがとうございます。お客様のまたのご来館を心よりお待ち申し上げております。