- Liked: Cleanliness, property conditions & facilities, room comfort
Awesome environment but spotty service
Natural, bright, earthy, smart design throughout. Immediately started taking photos and anticipating “what’s next”. Generous with space and thoughtfulness in every corner of the room and grounds. Architecture’s big glass doors and large upper floor terrace/deck surround the pool on three sides masterfully and discreetly encouraging a sense community- never felt crowded or invasive. Fantastic breakfast. Room to roam- flow and movement throughout the grounds from ocean front to garden hedges convey sense of serenity, reflectiveness, beauty and ease. Downside was the service in spots. The Seaside restaurant lacked vibe and energy from service to music. More can be done there. When we showed up staff seemed suspicious, reluctant to engage with friendly tone. No Instructions on reserving seats was given at the front desk. And twice when desired seating opens up staff do not offer it up. At dinner-Me: “you said those lounges were reserved but they have been empty the whole time.” Response “yes the customers wanted to be seated somewhere else”.. how nice if we got “sir would like to move to the forward seating area it’s available if wish to be re-seated?” Also I twice asked about how to get transportation to Suvarnabhumi but the information fell short on the day with new information and inaccuracies. Better to receive some anticipation on the part of staff offering clarity in terms of timing, advanced booking and alternatives so that guest is well informed and can plan..