- Liked: Cleanliness, staff & service
Infinity pool and pool side service was great. Rum fire was fun with music in the evening.
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Located in Honolulu's Waikiki neighborhood, Sheraton Waikiki is in the entertainment district and near the beach. Neal S. Blaisdell Center and Hawaii Theater are cultural highlights, and some of the area's popular attractions include Honolulu Zoo and Waikiki Aquarium. Traveling with kids? Consider Sea Life Park, or check out an event or a game at Aloha Stadium. Our guests appreciate the hotel's central location.
We received an email a few days before arrival asking us for our flight information and arrival time and if we had any requests. As we were arriving in the morning at around 1030 I asked for possible early check in. They responded that they could not guarantee but they would do their best to accommodate. When we arrived about 1030 our room was not ready But they said they would try to rush housekeeping staff to get it ready and took my cell phone number so can call us when the room is ready. We left and came back at about 1 PM only to find that our room was still not ready. I asked what the point was of them sending out the email asking us what they could do for us if they couldn’t do it the clerk did not have an answer. They also said r They have no control over housekeeping We left again and came back to find that our room was just ready but that was really the normal checkin time. . Also the resort fee that they charge over and above what I paid through Expedia was a lot for very little as the items included in the resort fee were virtually all things that were of no value to us whatsoever Also the resort fee that they charge over and above what I paid through Expedia was a lot for very little as the items included in the resort fee were virtually all things that were of no value to us whatsoever