Front of property - evening/night

Reviews of Santiago Guesthouse Hiroshima – Hostel

1 out of 5
Santiago Guesthouse Hiroshima – Hostel
4-18 Nakamachi Nakaku, Hiroshima, Hiroshima

Reviews

8.4

Very Good

Rating 10 - Excellent. 177 out of 403 reviews" "
Rating 8 - Good. 151 out of 403 reviews" "
Rating 6 - Okay. 56 out of 403 reviews" "
Rating 4 - Poor. 10 out of 403 reviews" "
Rating 2 - Terrible. 9 out of 403 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay option within the quieter part of Hiroshima with clean facilities, friendly staff and convenient location for exploring the local area. Minutes walk to Hiroshima Hondori Shopping Street, nearby convenience stores (7-Eleven, Lawson and Family Mart) and reasonable travel time from Hiroshima Station (~15 mins on Hiroden Streetcar Tram to Fukuromachi Station and a few mins walk). Things to be aware of: - Limited space within dorm for re-organising luggage contents, I'd recommend having essentials in a backpack for easy access and minimise disturbance to other guests. - Lobby area can get quite warm during the day if you arrive too early as reception won't be available until 4pm, per check-in information once booked.
Stayed 2 nights in Nov 2023

2/10 Terrible

Mary, Marietta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not get a response from this place - Expedia tried for 2 days and reported and still no refund or an apology- did not use the room - Bedbugs can get you sick and will stay with you, and you will bring them wherever you go... avoid it.

8/10 Good

Claudia

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

KONRAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Doug

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent little hostel. Don't let the lack of an entrance put you off - this hostel has a really welcoming open shared Lounge and kitchen area with all the necessary appliances. Each bed comes with a small locker, enough for your valuable possessions as opposed to large bags or suitcases. You've got to compare it to a pod hotel as the beds are obviously dorms but very clean and comfortable. Staff are very friendly and happy to help out. When I was there they were even offering free bed's for anyone who helped out with cleaning and general work jobs. Gutted to have seen this when I had booked my next spot otherwise I would have liked to stay longer.
Stayed 2 nights in Oct 2023

6/10 Okay

Mitchell

Stayed 2 nights in Sep 2023

4/10 Poor

Rodrigo Salvador

Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool.
Stayed 10 nights in May 2023

10/10 Excellent

Jordyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Santiago Guest House! They were so accommodating and it had a very friendly atmosphere!
Stayed 2 nights in May 2023

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
This hostel was very clean, had a nice common area, and a rooftop patio.
Stayed 1 night in Mar 2023

4/10 Poor

Muhammad

Business traveler
No shower
Stayed 1 night in Aug 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, everything else here is squeaky clean
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family room is excellent value for money and spacious. The locking system through padlock needs improving as two people tried to enter our room at night off the roof deck, but otherwise a great stay.
Stayed 1 night in Jan 2020

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for loop buses
Close to bus stop.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Amenities
Good location to get to Peace Park. Also easy to get to from Hiroshima station by bus. Just short walk from bus stop. Rooms are a bit stuffy. Only a small window in the corner. Plenty of showers. The common areas could be a bit cleaner. We had booked 2 nights and couldn't get there the first night because of the big typhoon and all trains were cancelled. We called in the morning to advise the guesthouse but still had to pay the full amount for the first night. I understand and at the same time it would have been a nice gesture if they gave us a small discount for the night we couldn't get there. When we checked in for the 2nd night it was around 1pm and we were told we could only check in in a few hours. I had to insist that because we paid for a first night and didn't use the room, we should be able to check in right away.
Stayed 2 nights in Oct 2019

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The location is very Central to head nightlife and attractions. I loved the common area, and reception was great. Lots of shower rooms and they're pretty spacious. While I had read reviews complaining about the noise, I was in a private room and had no issues. Overall great stay.
Stayed 1 night in Sep 2019

6/10 Okay

NAKAHATA

Stayed 3 nights in Sep 2019

2/10 Terrible

Jei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay. Don't come here.
Extremely uncomfortable beds, small rooms with nothing in them. You pay for towels even though they say it's included. Extra amenities also cost extra. The lobby area and kitchen isn't well kept, kitchen is also dirty. Bathrooms are disgusting and smell horrible. Please don't waste your time here, it's not worth the money, the rooms are overpriced.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Thanapon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facilities. Great location.
Stayed 1 night in May 2019

10/10 Excellent

Xabier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and friendly staff! Nice place if you want to meet other people traveling
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Mar 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not bad
Ok... so the location was excellent. Pretty clean and good common areas. If I had to point out the bad things... it would be, HARD PILLOW, unconfy sleeping and they didnt have other kind. And also, small bed. My height is less than one hundred seventy cms tall and I could touch the edge of the bed with my feet. So keep that in mind if booking here. Despite that, everything was pretty good.
Stayed 2 nights in Apr 2019

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service, room comfort
In a really good position. Some If the staff are not very helpful and the beds are quite uncomfortable but probably good value for money. Towels are not included.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, all you need. Futon mattresses very firm, so if you like a soft bed probably not for you - otherwise I would recommend it. Close to shopping and restaurants as well as peace park.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family room on the top floor with private gazebo. Comfy beds and very clean.
Stayed 2 nights in Jan 2019

10/10 Excellent

Justin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the main Street shopping mall, about 10 minutes and close to the famous attractions in Hiroshima! Place was clean, has a kitchen with all the necessary stuff and a nice public area to do studying or whatever you need to do
Stayed 3 nights in Dec 2018

8/10 Good

Klara

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay at the Santiago Guesthosue
The hostel is in a good location. Relatively close to the JR bus stops and the tram stops. In the entertainment area so lots of shopping and food around. The hostel was relatively easy to locate, the staff were friendly and helpful. The room, bathroom and showers were very nice and clean. We had a private twin room which was nice. The beds were large but the classic futon style so quite hard and so were the pillows. Overall a nice stay.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Staffs are helpful. But room too cold even when the heater is ok. The rest awesome.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Good location and friendly staff
Stayed 1 night in Nov 2018

8/10 Good

liying, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walking distance from all the main attractions but quite some distance from the train stations. there are also no jr lines in the city centre so jr pass holders will still have to get separate public transport tickets or use a card.
Stayed 3 nights in Oct 2018

10/10 Excellent

Tony, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly clean and modern facilities in a fantastic location for a great price
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with great facilities, only issue was the thin bed but for the price I can’t complain
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff can speak English and helpful.location is good, facilities are clean. You have to make your own bed,with same amount with 5*quality capsule hotel you can get ready to sleep bed, pijamas, slippers, many amenities.... in here, no amenities at all.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Jinkang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 day stay
Its okay, a little troublesome to go to but its near the Hiroshima Peace Memorial...
Stayed 1 night in Sep 2018

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk reception was excellent at providing helpful tips around the city. Great service!
Stayed 1 night in Sep 2018

2/10 Terrible

Disliked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Alicia, Kampar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel. Convenient and near to Peace Park and streetcar.
Stayed 2 nights in Aug 2018

6/10 Okay

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

TSUNGHSIANG

Stayed 1 night in May 2018

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018