Great potential but some teething problems + noise
Hotel "limousine" service from the airport was nothing but, with an ordinary taxi and a driver that was busy looking at his phone/texting when driving in Hanoi's traffic. We made the hotel aware of it as it was unsafe and created the wrong first impression and they were very apologetic and provided complimentary limo back to the airport. Hanoi's Old Town/French quarter is noisy and we were expecting it, but there was loud singing/music because the hotel is near a stage area - triple glazing and better sound-proofing but also city-wide noise abatement measures are required. I know that the hotel are aware of this and are doing something about it. The hotel team were very friendly, knowledgeable and made everything to make our stay a pleasant one. Spa was good too.