SureStay Plus Hotel by Best Western Gatlinburg
2.5 star property

Riverfront hotel with free breakfast and seasonal outdoor pool

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

SureStay Plus Hotel by Best Western Gatlinburg

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
View from room
Exterior
Restaurant
Lobby

Overview of SureStay Plus Hotel by Best Western Gatlinburg

8.0

Very Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Parking included
  • Business services
The price is ¥10,448
Price available on 2024/4/7

Your area essentials

37738, TN, Gatlinburg, 218 Ski Mountain Road
  • Popular LocationTraffic Light #103 min walk
  • Popular LocationOld Dad's General Store3 min walk
  • Popular LocationCrockett's Breakfast Camp4 min walk
  • Popular LocationOber Gatlinburg Aerial Tramway6 min walk
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Room options

Standard Room, 2 Queen Beds, Balcony, River View

cleanliness

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • River view
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Balcony, River View

cleanliness

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • River view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Balcony

cleanliness

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Balcony, River View (with Sofabed)

cleanliness

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Gatlinburg

Located in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. SkyPark and Ober Gatlinburg Ski Resort and Amusement Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Ripley's Aquarium of the Smokies and WonderWorks. Don't miss out on a visit to Dollywood. Spend some time exploring the area's activities, including skiing.

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • Crawdaddy's Restaurant & Bar - 12 min walk
  • Loco Burro Fresh Mex Cantina - 13 min walk
  • Mellow Mushroom - 10 min walk
  • Smith & Son Corner Kitchen - 11 min walk
  • The Best Italian on the Parkway - 14 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near SkyPark
SureStay Plus Hotel by Best Western Gatlinburg is located close to Gatlinburg Space Needle and Ripley's Aquarium of the Smokies, and provides free continental breakfast and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • A TV in the lobby, an elevator, and a vending machine
  • Coffee/tea in the lobby and a 24-hour front desk
  • Guest reviews say good things about the breakfast, overall value, and helpful staff
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Housekeeping on request

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Mar 29, 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Apr 7, 2024 start from ¥10,448, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Situated on a river, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 433 out of 1009 reviews" "
Rating 8 - Good. 304 out of 1009 reviews" "
Rating 6 - Okay. 139 out of 1009 reviews" "
Rating 4 - Poor. 71 out of 1009 reviews" "
Rating 2 - Terrible. 62 out of 1009 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Schererville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re on a budget and looking for something that is walking distance to the trails, food and attractions, then this hotel is a safe bet! Especially if you’re one of those who needs a sound machine to sleep because the river water sounds are magical! Shout out to Kerry at the front desk for always having a smile on her face to welcome us back each and every day! And the housekeeper was so sweet and accommodating (seriously they have the best staff here!) Best last minute vacation I could have ever asked for! Gold star for a quiet location just minutes from action packed fun on one side and quiet relaxing trails on the other!! ❤️
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Meschia, Eastpointe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got in late and stayed one night. Breakfast was good. Room was fine, could use a little extra cleaning but nothing terrible.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the strip and walking distance to most attractions and restaurants. The creek running by the decks was really nice, but if that's not your thing you may find it a little loud
Stayed 4 nights in Mar 2024

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Blanket not available either night and we got there at 2:30 but we couldn't check in until 3. We've NEVER had this happen before anywhere!!!
Stayed 1 night in Mar 2024

2/10 Terrible

MARY

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
No BATHTUB!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

CIRO, Tampa

Traveled with family
Very impressed with the quality of the property and the service. Definitely I will come back to this location.
Stayed 2 nights in Mar 2024

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and close to downtown. Good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Probably was one the best hotels we stayed at. After having an issue with a different facility they squeezed us in last minute with a king suite. Will definitely be back to stay here!!
Stayed 3 nights in Mar 2024

2/10 Terrible

Waqas

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Amenities
Tight room, paid $150 , worth $70 or less on weekends, even lesser on weekdays. Bare minimum, didn't even give hair conditioner, gave only shampoo, body lotion and a cheap soap bar; are you kidding me! No, you are befooling us. For this money, have a "fabulous" view of old broken home in the right, busy noisy main hwy right on front, and not so scenic river stones on the left. You got it "all"! Is an old sleep-in motel! One of the worst family experience.
Stayed 2 nights in Mar 2024