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"Very spacious and comfortable room. The staff spoke good English and were very helpful. The breakfast buffet catered for all tastes. The location was very convenient for getting from & back to the airport on the Metro and The Bund was very walkable along Nanjing Rd. The hop-on bus stop outside gave easy access to other attractions. "

"I have been staying at this property for more than 8 years. Great staff, wonderful food, clean and amazing views of the Bund. Highly recommended. "

"Breakfast is so good😁"

"Lovely hotel. Nice touches in the rooms with free coke and sprite and water in fridge every day. Slippers and soft dressing gowns. Lovely body wash ( different ones for morning and evening) and shampoo. Shower power was perfect. Comfy bed Breakfast was good lots of choice and styles of food. The outdoor area was gorgeous with superb views of the bund The area was fantastic. 10 minutes walk to Yuyan gardens and the historical area. 5 minutes from the metro. 15 minutes walk to the bund one way or peoples park the other way. Best location to stay in my opinion. Lovely friendly bar next door called chalet plus one side and a handy supermarket other side. Thankyou very much we really enjoyed our stay and recommend your lovely hotel "

"The hotel was very well located, a few minutes walk from the subway station, Nanjing Road- East and to Nanjing Road shopping area. Close to lots of shopping, restaurants. The room was spacious and clean. Staff were nice and efficient.Breakfast was good. The only concern was the wifi was very slow. Otherwise it was a perfect stay."

"It's right in the center of Shanghai and you can go every tourist places easily."

"Very nice hotel but rooms are a little outdated compared to other grand hyatts. We were expecting more modern and luxurious. Staff wasnt friendly NEVER. Reception or buffet staff not friendly at all. "

"Very nice hotel in city center. Room was spacious and well equipped. Very convenient to Nanjing Road and metro station. Will stay again."

"Stay here for excellent hotel staff - Melanie, Zora, Sharon, and the whole team really elevate this hotel vs competitors. The location is super cool and there's a fun area right across with shops, restaurants, a couple of craft beer places, and a cocktail bar, all in front of the mall. Every hotel around here has the location but the staff is the differentiator. "