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Sun Suites Cozumel

Star Rating
2.5 out of 5

Information

Reviews

4.1 / 5Very Good
58 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Punta Langosta Pier
    7 min walk
  • Popular Location
    Central Plaza
    7 min walk
  • Popular Location
    Dolphinaris
    2 min drive
  • Airport
    Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    3 min drive

Choose your room

Book online or call:

03-6743-6572

Your dates need to occur after 2019-10-19. Try updating your dates to see prices for your trip.

    About this area

    Cozumel

    Located in Cozumel, Sun Suites Cozumel is near the beach. The area's natural beauty can be seen at Chankanaab National Park and Chankanaab Beach Adventure Park, while Dolphinaris and Playa Mia Grand Beach and Water Park are popular area attractions. Xcaret Eco Theme Park and Mr. Sancho's Beach Club are also worth visiting.

    What's nearby

    • Popular Location
      Punta Langosta Pier - 7 min walk
    • Popular Location
      Central Plaza - 7 min walk
    • Popular Location
      Dolphinaris - 2 min drive
    • Popular Location
      Stingray Beach - 4 min drive
    • Popular Location
      Cozumel Country Club and Golf Course - 7 min drive

    Getting around

    • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 3 min drive

    About this property

    Sun Suites Cozumel

    Along with an outdoor pool, this hotel has a microwave in a common area and laundry facilities. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a library, and express check-in are onsite. All 12 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include room service, free bottled water, and ceiling fans.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free nearby parking

    Food and drink

    • Free buffet breakfast available daily 8 AM–11 AM
    • Room service available

    Things to do

    • Outdoor pool

    Family friendly

    • Full-sized refrigerator
    • Laundry facilities
    • Outdoor pool

    Conveniences

    • Elevator
    • Library

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance

    Languages spoken

    • English
    • Spanish

    Outdoors

    • Garden
    • Picnic area

    More

    • Designated smoking areas
    • Shared microwave

    Room amenities

    Bedroom

    • Air conditioning
    • Ceiling fan

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower

    Entertainment

    • 29-inch flat-screen TV
    • Cable channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Refrigerator

    More

    • Desk
    • Iron/ironing board

    Nearby things to do

    Activities

    • Beach access
    • Scuba diving
    4.1

    Very Good

    5 - Excellent
    20
    4 - Good
    28
    3 - Okay
    7
    2 - Mediocre
    1
    1 - Poor
    2
    4.2
    Cleanliness
    4.4
    Service and Staff
    3.6
    Amenities
    4.0
    Property condition

    4/5 Good

    Just stayed one night waiting to get into new apartment. Very tired, with no sleep for 2 days after flight cancellation, rebooking so can't really judge too much. Just slept, showered and left.

    Stayed 1 night in Aug 2019

    1/5

    The door to my room only had one lock (the handle push button) to lock the room from the outside. The deadbolt only worked from the inside,...so when you’re not there, the room is only half locked. I mentioned to the staff 3 times, that I didn’t want anyone in my room while I wasn’t there, AND I hung a “do not disturb” sign around the doorknob...which they completely ignored. The cleaning staff went into my room once when I wasn’t there, and then tried again on another day when I was trying to sleep (afyer a second request to NOT enter my room). They refused a partial refund for the remaining 11 nights, and I am still waiting to hear back from Expedia, who claims to be “handling” my refund. Overall terrible experience with the hotel, and until things get resolved, with Expedia as well. I made this reservation through Expedia, and I feel they are responsible for what they advertise and book.

    Stayed 21 nights in Jun 2019

    2/5

    Bed bugs

    We got bed bugs at this hotel... when we checked in our room stank of cigarets so they offered to move us to the room next door that smelt just as bad. We elected to stay in the first room but had to always have all the windows and doors open meaning we couldn’t use the air on. Added to this we got bed bugs! The bites are horrible, the day after we checked out I went to the doc and he confirmed they are bed bug bites, so we have had to send everything we took with us for the whole weekend to be professionally cleaned, including our bags etc. On the plus side, staff are friendly, location is great and breakfast is fantastic.

    Stayed 3 nights in May 2019

    4/5 Good

    Nice, but beds are hard as a rock

    Nice stay, but beds are like sleeping on concrete

    Stayed 2 nights in Feb 2019

    4/5 Good

    All good

    All good

    Stayed 4 nights in Jan 2019

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