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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Upscale Victorian hotel near Chester City Walls

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Queen at Chester Hotel, BW Premier Collection

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Exterior
Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lounge
Lobby

Overview of The Queen at Chester Hotel, BW Premier Collection

Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
CH1 3AH, England, Chester, City Rd
  • Popular LocationTown Crier1 min walk
  • Popular LocationChester Station1 min walk
  • Popular LocationGrosvenor Park8 min walk
  • AirportChester (CEG-Hawarden)24 min drive
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Room options

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Separate bedroom
Shower/tub combination
Bathrobes
Private bathroom
Designer toiletries
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Executive Room, 2 Twin Beds, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Highlights

Heating
Connecting rooms available
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Highlights

Heating
Connecting rooms available
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

Highlights

Heating
Connecting rooms available
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Digital channels
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Chester

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city center and near a train station. Rivacre Country Park and Stanney Woods reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game? See what's going on at Chester Racecourse or Oulton Park Circuit. Guests love the hotel's central location.
Visit our Chester travel guideOpens in a new window

What's nearby

  • Chester Cathedral - 15 min walk
  • Chester City Walls - 16 min walk
  • University of Chester - 2 min drive
  • Chester Racecourse - 3 min drive
  • Chester Zoo - 6 min drive

Getting around

  • Chester Station - 1 min walk
  • John Lennon Airport (LPL) - 40 min drive

Restaurants

  • Istanbul BBQ - 6 min walk
  • Town Crier - 1 min walk
  • Bromfield Arms Chester - 11 min walk
  • The Old Harkers Arms - 5 min walk
  • The Deva Tap - 4 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel in the city center
Chester City Walls and Chester Racecourse are located near The Queen at Chester Hotel, BW Premier Collection, which provides a terrace, a garden, and dry cleaning/laundry services. Be sure to enjoy a meal at Kings Quarters, the onsite restaurant. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), free train station pick-up, and self parking (surcharge)
  • Express check-out, barbecue grills, and smoke-free premises
  • Concierge services, coffee/tea in the lobby, and wedding services
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 128 rooms have comforts such as 24-hour room service, in addition to amenities like free WiFi. Guest reviews highly rate the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and shower/tub combinations
  • TVs with digital channels
  • Coffee/tea makers, heating, and daily housekeeping

Languages

Czech, English, French, German, Italian, Japanese, Polish, Portuguese, Romanian, Slovak, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free train station pick-up shuttle
  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM–9:30 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 19 2024 to April 30 2024 (dates subject to change):
  • Bar/Lounge(s)
The property will be renovating from February 19 2024 to April 30 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Front desk
  • Lobby

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 15.00 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of Apr 16, 2024, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on Apr 29, 2024 start from ￥11,373, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen at Chester Hotel, BW Premier Collection?

Self parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is within 1 mi (2 km) of Grosvenor Park, Chester City Walls, and Chester Racecourse. Chester Zoo is 2.7 mi (4.3 km) away. Chester Station is only a 1-minute walk.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 490 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, being renovated currently but was still very clean,great rooms and helpful friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The bedroom was of such high quality and the whole hotel is covered in fantastic artefacts. The room had many facilities and the bathroom was stunning. It’s right next to the train station, only downside is you do have to pay £12 a day for parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, the staff, in all areas of the hotel, were very welcoming, friendly and helpful. The food, in both the restaurant and the bar, was prepared to a high standard. There was a wide menu available. The room was clean and well looked after.
Stayed 3 nights in Apr 2024

6/10 Okay

Lisa

Traveled with family
Disliked: Staff & service
Room was not cleaned and checked every day. We had no water for two days and complained at the front desk it was. At twelve midnight a knock on the door with a bottle water. That is bad house keeping . The phone to reception was never answered. The staff did not know what their duties were and obviously had not been trained properly. Very disappointed with the standard of the staff
Stayed 4 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and great location.
Stayed 1 night in Apr 2024

6/10 Okay

Billy

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The Property is undergoing major renovations currently and it feels like the rest of the hotel is very tired and that everyone has kind of given up at the moment. The staff were very friendly and doing their best in difficult circumstances. One of the lifts broke when were there, the restaurant looked very depressing and the room hadn't been cleaned properly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Elaine, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very helpful and the hotel was near the town and station
Stayed 2 nights in Sep 2023

10/10 Excellent

Katriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel that provided great service and welcoming staff. Breakfast was amazing, you felt very safe and well looked after. With the hotel being just outside the station and a short walk from the town, it made my stay easier and more enjoyable. I would happily stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Liz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing refurbishment work but this didn't affect my stay. The staff were extremely helpful and friendly. Breakfast was of a good standard - crisps, chocolate and water in the room was a nice touch!
Stayed 2 nights in Mar 2024