4/10 Poor
Dan
Traveled with family
Apr 23, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Stayed for 6 nights as a family. Pools close at 8. Nothing to do. Kids bored. No entertainment. Restaurants were delicious. However, we didn't know to book weeks in advance. So we got dinner at 9 or 9:30 every night. Staff never really explained how anything worked until it was too late. They got our room wrong. So one of my teen girls had to sleep on a little rollaway bed. Then we lost a whole day while they kicked us out of the old room to get us our new room... at 5pm. Had to have all of our luggage out of the old room at 10 am.
They cater to the elite (timeshare) people. We got kicked off the beach even though the elite guests weren't using the chairs. Very disrespectful. Made us feel like second class even though the trip costs us $20k and we upgraded everything. The hotel was nice, but we will never go back. It was boring and overpriced. Very disappointing.
Dan
Stayed 6 nights in Mar 2024