Kempinski Hotel Cancún

5.0 star property
Beachfront, with full-service spa
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
Premium bedding, down comforters, minibar, in-room safe
2 bars/lounges, poolside bar, beach bar
Lobby

Overview of Kempinski Hotel Cancún

Reviews
9.4

Exceptional

Highlights
  • Staff & service is scored top 10% in Cancun by travelers.
  • Cleanliness is scored top 10% in Cancun by travelers.

Popular amenities

  • Restaurant
  • Bar
  • Room service
  • Pool
  • Breakfast available
The price is ¥98,371
Price available on 2024/4/1

Check out the area

77500, QROO, Cancun, Retorno del Rey No. 36
  • Popular LocationFantino1 min walk
  • Popular LocationBallenas Beach2 min walk
  • Popular LocationLuxury Avenue Shopping Mall11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Suite (Seafront)

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Double Room (Seaside)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed (Seaside)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Club Suite (Seafront)

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Seafront)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Panoramic Suite

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Presidential Suite

cleanliness

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private outdoor spa tub
Air conditioning
Heating
Connecting rooms available
  • 229 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Seaside)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Club Seafront)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Seafront)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Seaside)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Double Room (Seafront)

cleanliness

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite (The Saasil)

cleanliness

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Heating
Connecting rooms available
  • 177 sq m
  • Sea view
  • Sleeps 6
  • 3 King Beds

Club Suite (Seaside)

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Suite (Seaside)

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Down duvet
  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

Kempinski Hotel Cancún is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Cancun Convention Center are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.

What's nearby

  • Aquaworld - 17 min walk
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Puerto Madero - 1 min drive
  • Taboo Cancun - 1 min drive
  • Porfirio's Cancun - 1 min drive
  • Restaurant nebbiolo en cancun - 5 min walk
  • Harry's Prime Steakhouse and Raw Bar - 1 min drive

About this property

Kempinski Hotel Cancún

Luxury family-friendly resort near La Isla Shopping Mall
Located close to Luxury Avenue Shopping Mall and Aquaworld, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a white sand beach, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a body scrub, a facial, and a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature seafood and ocean views. Pilates classes and fitness classes are offered at the gym; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this resort include:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • 8 meeting rooms, massage treatment rooms, and beach umbrellas
  • Wedding services, smoke-free premises, and tennis lessons on site
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 42-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and childcare services

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Casitas
  • El Cafe Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.50 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Apr 1, 2024 start from ¥98,371, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Hotel Cancún?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski Hotel Cancún?

Check-out is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Where is Kempinski Hotel Cancún located?

Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 299 reviews" "
Rating 8 - Good. 25 out of 299 reviews" "
Rating 6 - Okay. 6 out of 299 reviews" "
Rating 4 - Poor. 5 out of 299 reviews" "
Rating 2 - Terrible. 11 out of 299 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deepinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place to stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Anatoliy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All rooms are having an ocean view.
Stayed 6 nights in Mar 2024

10/10 Excellent

HIROKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 3 nights in Mar 2024

10/10 Excellent

xie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. Everything was great. Will come back again for sure.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 4 nights in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location cannot be beat. Amazing stretch of beach. Edgar at the pool was extremely attentive. Everyone knew you by name. Highly recommended.
Stayed 6 nights in Mar 2024

10/10 Excellent

Eyad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. Clean. Great food and service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Claudia De, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room, the restaurants, the hospitality, the staff. For me it is the best hotel I have stayed in Cancun and playa del Carmen. It is not an all inclusive but you will get excellent drinks, food and service worth the price you are paying. I prefer to pay for quality than for quantity. I will go back for sure. Thank you to Fernando at the front desk for the great ocean front room. And to all the servers and staff members that made our stay so perfect and memorable
Stayed 3 nights in Mar 2024

8/10 Good

Lonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Shahd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic time as always!! 4th time at this hotel and it’s our fave! Amazing staff, great service, wonderful time, so clean, lovely rooms and decor, love the beachfront balcony views, and especially breathtaking beach views, great location by lots of nice restaurants on the strip, can’t say enough great things! Thanks to checkin Samuel, and Danitza Lady in red and Ruben guest relations, Hermes and Raynaldo by the pool, housekeeping ladies, inroom service dining staff especially juan and jimmy and maria! Josue and Angel by breakfast everyday! The breakfast buffet or a lacarte is fantastic! Same crew as before and a big thanks to everyone of the team! Such a lovely time! Pool was fabulous and service on the beach our fave! Highly recommend the kempinski For a quiet relaxing lovely sun vacation! Can’t wait to be back again soon!!
Stayed 5 nights in Feb 2024