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Reviews

3.5/5 Good
3,101 reviews
Great location, Walking distance, Ocean view

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Standard Room, 2 Double Beds, City View

    Room Amenities

    • City view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Romantic Room, 1 King Bed, Balcony, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Standard Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 1 King Bed, Balcony, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details

About this area

Cancun

Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighborhood, an area with good airport proximity and shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Delphinus Dreams. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun.

Popular Location

What's nearby

  • Forum Beach - 1 min walk
  • Cancun Convention Center - 3 min walk
  • Tortuga Beach - 3 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • El Mortero – Theme restaurant offering Mexican cuisine.
  • Las Velas – Poolside restaurant.

About this property

Krystal Cancun

Beach spa retreat walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies.
Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking

Food and drink

Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
2 restaurants and 1 coffee shop/café
4 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service

Things to do

Aerobics classes
Beach volleyball
Children's pool
Fitness center
Full-service spa
Outdoor pool
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Steam room
Surfing/boogie boarding

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Playground

Conveniences

Elevator
Free newspapers in lobby
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

5 meeting rooms
Business center

Outdoors

Beach umbrellas
Beachfront location
Garden

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Beach towels
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Free cribs/infant beds

Bathroom

Free toiletries
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper

Entertainment

32-inch plasma TV
Cable channels
Pay movies
Premium channels

Food and drink

Coffee/tea maker
Minibar

More

Fireplace
In-room massage
Iron/ironing board
Laptop-compatible safe

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
5 - Excellent
779
4 - Good
1,034
3 - Okay
641
2 - Mediocre
366
1 - Poor
281
3.8
Cleanliness
3.6
Service and Staff
3.6
Amenities
3.5
Property condition

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Check-in was awful, once you got your room key, you then got passed off to another staff member who had your towel cards but first needed to explained about the hotel and its restaurants and pool. Then they proceeded to try to get you to sit for a presentation for a timeshare. No thanks.....everywhere around the lobby and common areas was someone trying to sell excursions and timeshares. Even the people in the trinket shops were very aggressive "free today". We came to Cancun to relax and this was not a very relaxing resort. This resort was very under staffed where it counts, example in the restaurants and service at pool side and definitely on the beach. We were always having to go to the bar for drinks while sitting on the beach or at the pool, as there was only one waiter/staff person for the entire area. In the restaurants one person was in charge of several stations at the buffet and so the lines were getting long waiting for someone to serve or make the dish (omelette, tacos, anything on the grill) The food was good and there were plenty of choices. Rooms were clean but dated and the hotel was very noisy and loud. This resort had more patrons then staff and space to accommodate everyone. We will be looking at a different resort next year.

Stayed 4 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Loved the beach and the selection of pools available especially the one that overlooked the ocean

Stayed 7 nights in Feb 2020

2/5

  • Disliked: Cleanliness

Stayed 4 nights in Feb 2020

3/5

  • Liked: Cleanliness

The location was great if you wanted to get out and about. The pool and beach were also worth haning around for. The elevators in both main towers were out of service most of the time. I was on the 6th floor and friends were on the 8th floor in the other tower. The wifi worked for a couple days then just stopped connecting. The airconditioning worked marginally at best. The buffet was not very good, service wasn't very good. The italian place was very slow at lunch but the quality was pretty good. Breakfast at both locations had poor service. In general all the services were slow or non-existant. My oceanview room was nice over all but the shower drained all over the floor. There was no vent fan so there was a damp smell all the time. The toilet had a leak. The closet doors didn't close tightly and would blow open if you opened the room door or the balcony doors. If you were opening the room door youd be hit with the closet door.

Stayed 8 nights in Feb 2020

3/5

    It is a beautiful location but they took the price of the complimentary coffee. Not nice.

    Stayed 5 nights in Feb 2020

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