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Reviews

3.5/5 Good
3,106 reviews
Great location, Walking distance, Ocean view

Amenities

  • プール
  • WiFi 無料
  • パーキング無料
  • 冷房

Map

周辺情報

  • 人気の観光スポット
    Forum Beach
    徒歩 1 分
  • 人気の観光スポット
    Cancun Convention Center
    徒歩 3 分
  • 人気の観光スポット
    Tortuga Beach
    車で 3 分
  • 空港
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    車で 23 分

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Book online or call:

03-6743-6572
  • スタンダード ルーム ダブルベッド 2 台 シティビュー

    Room Amenities

    • シティ ビュー
    • 定員 4 名
    • ダブルベッド 2 台
    More details
  • クラブ ルーム ダブルベッド 2 台 バルコニー オーシャンビュー

    Room Amenities

    • オーシャン ビュー
    • 定員 4 名
    • ダブルベッド 2 台
    More details
  • ロマンティック ルーム キングベッド 1 台 バルコニー オーシャンフロント

    Room Amenities

    • オーシャン ビュー
    • 定員 2 名
    • キングベッド 1 台
    More details
  • デラックス ルーム バルコニー オーシャンビュー

    Room Amenities

    • オーシャン ビュー
    • 定員 4 名
    • ダブルベッド 2 台 または キングベッド 1 台
    More details
  • スタンダード ルーム キングベッド 1 台 シティビュー

    Room Amenities

    • シティ ビュー
    • 定員 3 名
    • キングベッド 1 台
    More details
  • クラブ ルーム キングベッド 1 台 バルコニー オーシャンビュー

    Room Amenities

    • オーシャン ビュー
    • 定員 3 名
    • キングベッド 1 台
    More details
  • ファミリー スタジオ キングベッド 1 台ソファーベッド付き オーシャンビュー

    Room Amenities

    • オーシャン ビュー
    • 定員 4 名
    • キングベッド 1 台およびダブルソファーベッド 1 台
    More details

このエリアについて

Cancun

Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighborhood, an area with good shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Delphinus Dreams. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun.

人気の観光スポット

周辺情報

  • Forum Beach - 徒歩 1 分
  • Cancun Convention Center - 徒歩 3 分
  • Tortuga Beach - 車で 3 分
  • Cancun Interactive Aquarium - 車で 4 分
  • La Isla Shopping Mall - 車で 4 分

交通案内

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

レストラン

  • Where to eat
  • El Mortero – Theme restaurant offering Mexican cuisine.
  • Las Velas – Poolside restaurant.

この施設について

Krystal Cancun

Beach spa retreat walking distance from Cancun Convention Center
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.
Krystal Cancun offers 502 air-conditioned accommodations with fireplaces and minibars. 32-inch plasma televisions come with premium cable channels and pay movies.
Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

施設の設備

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking

Food and drink

Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
2 restaurants and 1 coffee shop/café
4 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service

Things to do

Aerobics classes
Beach volleyball
Children's pool
Fitness center
Full-service spa
Outdoor pool
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Steam room
Surfing/boogie boarding

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Playground

Conveniences

Elevator
Free newspapers in lobby
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

5 meeting rooms
Business center

Outdoors

Beach umbrellas
Beachfront location
Garden

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Beach towels
Smoke-free property
TV in lobby

部屋の設備

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Free cribs/infant beds

Bathroom

Free toiletries
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper

Entertainment

32-inch plasma TV
Cable channels
Pay movies
Premium channels

Food and drink

Coffee/tea maker
Minibar

More

Fireplace
In-room massage
Iron/ironing board
Laptop-compatible safe

ポリシー

Check-in

チェックイン対応時間 : 15:00 ~ 深夜 0 時
チェックインの最低年齢 - 21 歳

Check-out

チェックアウト終了時刻 : 正午

ペット

  • No pets or service animals allowed

Children and extra beds

  • お子様もご宿泊いただけます。
  • ベビーベッドは無料です。

Property payment types

MasterCard
American Express
Visa

重要事項

サービス料

施設でお支払いいただく料金 :

  • 1 施設あたり、1 泊につき、26.06 メキシコ ペソの市税が徴収されます。

宿泊施設から提供されたすべての料金が含まれていますが、ご予約の宿泊数や部屋によって課金額が変更になる場合があります。

オプションの追加料金

以下の料金またはデポジットは、サービスを利用した場合、チェックイン時またはチェックアウト時に施設で課金されます。

  • ビュッフェの料金 : 1 名様 230 メキシコ ペソ (概算)

上記項目以外にも、現地にてお支払いが必要な場合があります。また料金とデポジットには税金が含まれていないことがあり、金額が変更される場合があります。

ご宿泊に際して

施設の定める利用規約にしたがって、追加ゲスト料金がかかる場合があります。
チェックイン時に政府発行の写真付き身分証明書、および付随費用精算のためのクレジットカードのご提示が必要です。
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください。
    文化的規範とお客様に求められる利用規約は国および施設によって異なる場合がありますのでご注意ください。掲載の利用規約は施設が定めたものです。

その他の情報

Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

宿泊施設の別名

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
5 - Excellent
779
4 - Good
1,034
3 - Okay
642
2 - Mediocre
368
1 - Poor
283
3.8
Cleanliness
3.6
Service and Staff
3.6
Amenities
3.5
Property condition

1/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

Bad management No water in the rooms Elevators did not work Reception checking out to long bad service

Stayed 9 nights in Feb 2020

1/5

  • Disliked: Staff & service, amenities

Tuvimos problemas con el personal, en las palapas de la playa todos los huespedes apartaron lugares y el personal de vigilancia a nadie molesto excepto a mi familia pidiendo que retiraramos las toallas con las aud apartabamos algunos lugares, sin embargo como los otros huespedes eran extrageros a ninguno se le pidio lo mismo, al llegar a la habitación el minibar olia a amoniaca, fueron por el y nunca colocaron otro, pedimos secadora y tampoco llego, tuve que hablar con el gerente posterior al incidente de las palapas y ahi fue cuando tomaton acciones en cuanto al mijibar y secadora, horrible que tengas que quejarte en tus vacaciones para poder obtener el servicio que pagaste.

Stayed 1 night in Feb 2020

2/5

  • Disliked: Cleanliness, staff & service, amenities

Worst hotel I've stayed at. Our first day in this hotel our bed was dirty. They had a bed sheet cover that had paint on it and pillow case cover that had dry blood on it. The bathroom had one light working. The bathroom also had a lot of mildew, the glass of the bathroom looks like it hasn't been cleaned in ages. They had white curtains that we're also dirty. I went for the all inclusive which was the worst one I've had so far. Everytime you go to their restaurant that they say you have to make a reservation for it was always either unavailable or the worst times to go for dinner and when we pass by it the restaurant is always empty yet unavailable. We approached the manager regarding our issues with our room, they said they'll see what they can do about the situation and nothing ever happened. They didn't even apologize for the inconvenience of them giving us a dirty room. They also claim that room service is part of the all inclusive but there's a fee of 6 USD per call for room service and when you try to pay in pesos oh I'm sorry we don't take pesos evem though there's a price for pesos. Some of the staff are nice, but some also have attitudes and you could tell are lazy. The only good thing about this place is the beach. PS don't ever go to their timeshare presentation waste of 2 hours of your time. You go to that presentation and if you say no they just get mad and be rude to you as you're leaving.

Stayed 5 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely love this place! The location and beach and staff is superb. Book this place today!

Stayed 7 nights in Feb 2020

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Check-in was awful, once you got your room key, you then got passed off to another staff member who had your towel cards but first needed to explained about the hotel and its restaurants and pool. Then they proceeded to try to get you to sit for a presentation for a timeshare. No thanks.....everywhere around the lobby and common areas was someone trying to sell excursions and timeshares. Even the people in the trinket shops were very aggressive "free today". We came to Cancun to relax and this was not a very relaxing resort. This resort was very under staffed where it counts, example in the restaurants and service at pool side and definitely on the beach. We were always having to go to the bar for drinks while sitting on the beach or at the pool, as there was only one waiter/staff person for the entire area. In the restaurants one person was in charge of several stations at the buffet and so the lines were getting long waiting for someone to serve or make the dish (omelette, tacos, anything on the grill) The food was good and there were plenty of choices. Rooms were clean but dated and the hotel was very noisy and loud. This resort had more patrons then staff and space to accommodate everyone. We will be looking at a different resort next year.

Stayed 4 nights in Feb 2020

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