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Krystal Cancun

Star Rating
3.5 out of 5



3.5 / 5Good
3,059 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning


What's nearby

  • Popular Location
    Forum Beach
    1 min walk
  • Popular Location
    Cancun Convention Center
    3 min walk
  • Popular Location
    Tortuga Beach
    3 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

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Your dates need to occur after 2019-12-09. Try updating your dates to see prices for your trip.

    About this area


    Located on the beach, Krystal Cancun is in Cancun's Zona Hotelera neighborhood, an area with good airport proximity and shopping. The area's natural beauty can be seen at Tortuga Beach and Forum Beach, while Cancun Interactive Aquarium and Delphinus Dreams are popular area attractions. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun. Our guests appreciate the resort's central and quiet location.

    Visit our Cancun travel guide

    What's nearby

    • Popular Location
      Forum Beach - 1 min walk
    • Popular Location
      Cancun Convention Center - 3 min walk
    • Popular Location
      Tortuga Beach - 3 min drive
    • Popular Location
      Cancun Interactive Aquarium - 4 min drive
    • Popular Location
      La Isla Shopping Mall - 4 min drive

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive


    • El Mortero – Theme restaurant offering Mexican cuisine.
    • Las Velas – Poolside restaurant.
    • Aquamarina – Restaurant.
    • La Fisheria – Seafood restaurant.

    About this property

    Krystal Cancun

    Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 502 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and rainfall showerheads are standard, as are plasma TVs with cable channels.

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking

    Food and drink

    • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 230 per person
    • 2 restaurants and 1 coffee shop/café
    • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service

    Things to do

    • Aerobics classes
    • Beach volleyball
    • Children's pool
    • Fitness center
    • Full-service spa
    • Outdoor pool
    • Playground
    • Sauna
    • Scuba diving
    • Shopping
    • Snorkeling
    • Spa tub
    • Steam room
    • Surfing/boogie boarding

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free cribs/infant beds
    • In-room child care (surcharge)
    • Laundry facilities
    • Outdoor pool
    • Playground


    • Elevator
    • Free newspapers in lobby
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • 5 meeting rooms
    • Business center


    • Beach umbrellas
    • Beachfront location
    • Garden


    • 2 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Turkish bath/hammam


    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking


    • Beach towels
    • Smoke-free property
    • TV in lobby

    Room amenities


    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds


    • Free toiletries
    • Rainfall showerhead
    • Shampoo
    • Shower
    • Soap
    • Toilet paper


    • 32-inch plasma TV
    • Cable channels
    • Pay movies
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Minibar


    • Fireplace
    • In-room massage
    • Iron/ironing board
    • Laptop-compatible safe

    Nearby things to do


    • Boat tours
    • Golfing
    • Parasailing
    • Sailing
    • Windsurfing

    Where to eat

    • El Mortero – Theme restaurant offering Mexican cuisine.
    • Las Velas – Poolside restaurant.
    • Aquamarina – Restaurant.
    • La Fisheria – Seafood restaurant.

    Frequently asked questions

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Disliked: Property conditions & facilities

    The location is ok but the. Love from the next door party place make the hotel worse with music noice until 4 am that the bad part of it people can’t sleep. The room foist was dripping water and leaking to the floor, room was a bit dated and the repairs that have been done to the room was poor it was visible plaster work and paint and repair bad. Hotel need to work in their standard and quality. And people in the street waking close to the area are offering drugs I was approach in few times from strangers offering cocaine and marijuana... by pinta Cancún área.

    Stayed 4 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    There was only one problem but it was a major one: the close proximity to Coco Bongo who played loud music outside until 4 am. The music, if you want to call it that, had lots of drums and bass which easily penetrated the glass doors, the curtains, and my headphones which were playing real music. The would also broadcast their noise during the day which was extremely inconsiderate. Other than that, the prices were very good and the location was excellent. Most of the lights on the elevators did not work, but the elevator would always show up when the buttons were pressed. 2 ice machines for 8 floors was pushing it but it was better than nothing. Just a longer walk. It was remarkably free of insects, I didn’t see a single one in 9 days and nights. Breakfast buffets were good. Room service prices were outstanding and service was reasonable. Maintenance staff were extremely responsive and efficient. No charge for beach umbrellas was great. The hot tub water was same temperature as the pool. The pool had several missing tiles. The pool bar was great.

    Stayed 9 nights in Nov 2019


    • Liked: Cleanliness, staff & service, room comfort

    The elevators were a real problem.

    Stayed 6 nights in Sep 2019


    • Liked: Amenities, property conditions & facilities

    The beach is wonderful, the food is very average, there was option for a mexican restaurant only with reservations, that was FANTASTIC, drinks were ok, room cleanning ok, there were a group of teenagers screaming outside of our room, from 1.30am to 3.30am I kept calling the hotel, the front desk, every single button in the phone and nobody answered

    Stayed 5 nights in Nov 2019


    • Disliked: Staff & service, amenities

    The beach was nice.The hospitality was not there, after they got your money forget it.Reservations for dinner had to be made at 9:00 every morning for that night. They say they open at 6:00 and did't open until 6:30. Very understaffed. Hamburger hut in the afternoon you order then wait 45 minutes to 1 hour.Very dissatisfied. Oh yeah when you leave you get hit with another fee of 152 pesos for sanitation fee.

    Stayed 6 nights in Nov 2019

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