Cleanliness - Room had cob webs in corners and carpet looked like it wasn't vacuumed. Saw chicken bones left by the pool that hadn't been cleaned up for more than 4 hours. Pool deck had boards that weren't nailed down and could be a hazard. Had to ask (call and go to front desk) 4 times to have room service food and plates taken. Overall the property has potential, they just need to step it up in multiple areas of the property.

We had a lovely stay at this resort with the staff being very helpful and friendly.

When we booked to stay at Sinalei we read that we could expect 'outstanding service' and we definitely recieved that from Sio and most of the restaurant staff. Unfortunately we found the reception staff to be rather unhelpful and found if you didn’t specifically ask the right question, you didnt get advice. We stayed during March and the place was pretty empty when we first checked in and we felt a little bit like we were an inconvenience with lots of things we wanted to do either not running ornnot available. We were hoping for some tips on best ways to do things but found this was lacking until we met Sio who really made our stay and holiday.