Important information about name corrections Expedia.co.jp

  • The name on your booking must match the name on your government issued photo ID (for example your drivers license for a domestic flight, or your passport for international travel). You may be denied boarding or entry at your destination if your name is incorrect.
  • Some airlines allow for corrections to minor spelling errors, or correction in the event of a legal name correction. In some cases you may be required to rebook your flight under the correct name, and cancel your original flight booking. Transferring your airline tickets to another name or a different traveler is not permitted.
  • Correcting the name on your flight booking may incur airline change penalties and require you to pay a difference in fare.
  • Depending on the airline and the type of flight you have booked, a name correction may require processing by both our support team and the airline, so cannot be completed immediately. If your booking is with multiple airlines, there may be separate change policies for each carrier.
  • To prevent processing delays, please check your confirmation email and verify you booked with www.expedia.co.jp or on another of our sites in another country.
  • Once you have completed the form below, our Customer Support team will contact you to advise the airlines name correction process and any associated costs. Although a name correction may be complicated, we'll try to minimise any delays. We appreciate your patience in the event a name correction requires additional steps.


Please enter your Itinerary number
Please answer the question - "Did you book your flight today?"
Please enter the date of departure
If you are due to check-in or depart in the next 72 hours, please contact us by phone on 03-6743-6572.
Please select which outbound airline/s are you travelling with?
Please select which return airline/s are you travelling with?

Please provide the following information about your booking:

Important: if you made a booking today (before midnight on the day of booking) and there is a name error on your itinerary, please contact us by phone on 03-6743-6572 immediately so our Customer Support team can assist you.
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*required fields

Please select/enter the type of error applies to your booking
Please enter the incorrect name of the traveller
Please enter the correct name of the traveller
Please enter a valid email address
Please enter a contact number
Please enter preferred contact time of day
Please attach a scanned copy or photo of your passport
Please attach a scanned copy or photo of relevant supporting documents
Please upload only 3 image files (passport)
Please upload only 1 image file as supporting document
Only images/pdf are allowed to be attached (Files must be in BMP, PNG, GIF, PDF format)

Your information:

Unfortunately, you cannot transfer your airline tickets to another name or a different traveller. If you need to cancel and rebook your flight in a new name, please contact us. Please note many airline tickets are non-refundable, so please check your itinerary for details before you get in touch
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Attach a scanned copy or photo of your passport (maximum three attachments): *
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Thanks for submitting your request.

We'll review your airline's name change policy for this itinerary within 48 hours and get back to you regarding the next steps and any airline fees you may need to pay.

If there are no fees to be paid, we will process your correction and send you a confirmation, once your correction has been completed.