We love staying here, the hotel itself needs a bit of upgrading, the Spa was fabulous! But most of all the service here is like none other in Cancun. We’ve stayed in Rui’s as well, but here the service makes you want to come back!!! Thank you to Alejandro and Wilberth at the buffet, to Raquel, Carolina and Antonio at the Isla Contoy. Jose at the pool, staff at the Steakhouse, staff at La Joya, all staff they were all so friendly and welcoming!!!!