3rd attempt leaving a review, am unable to upload photos, come on Hotels.com!
This was our 2nd visit here, first time stayed 2 nights in a double (only room left at time of booking), this time stayed in an executive room for 1 night only. We had been impressed by the customer service last time, was similar this time but my gripe is with the price and the cleanliness. We paid £129 for room only. Last time we learned the hotel was mid refurbishment, downstairs had been completed, the bedrooms were the next stage. Had thought this might have been completed but no. We checked in, left our stuff upstairs, room looked quite nice, went downstairs for dinner and drinks in the bar and only noticed on our return to our bedroom the following; huge cobweb on curtain in bathroom, light pull cord filthy and when toilet flushed, plumbing noisy! Also wardrobe had handle missing, pretty basic stuff...
On checking out I mentioned to reception which was passed on to the GM and I did receive an email from Lindsey. The staff were very nice but it’s the owners who are at fault here, far too expensive for the condition of the rooms.