セーフティボックス (室内)、ベビーベッド (無料)、WiFi (無料)、ベッドシーツ

レッド ルーフ イン ダンビル ペンシルベニアの口コミ

2 out of 5

口コミ

7.4

良い

評価 10 - 1002 件の口コミ中 263 件が非常に良い" "
評価 8 - 1002 件の口コミ中 384 件が良い" "
評価 6 - 1002 件の口コミ中 179 件が普通" "
評価 4 - 1002 件の口コミ中 95 件が不満" "
評価 2 - 1002 件の口コミ中 81 件が非常に不満" "

7.4/10

清潔度

8.2/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

4/10 (不満)

Esther

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Toilet was broken!
2024 年 4 月に 3 泊滞在
LaTunde RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Esther,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DANVILLE PA. At Red Roof we are happy to know that you made us your choice of stay. However, in regard to your comment of the toilet this will be shared with management. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Edward

Economical and convenient
2024 年 4 月に 1 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Edward,Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. I am glad to read that you were pleased with our hotel as is it economical and convenient. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

TONIA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a great stay. I'll be going back
2024 年 3 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Tonia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 (非常に不満)

Raman

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
There were cockroaches in the room
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 3 日)
Hello Raman, I appreciate you sharing your feedback following your stay at the Red Roof Inn Danville, PA. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

4/10 (不満)

Cynthia

良かった点 : スタッフとサービス
気になった点 : 清潔度
The bathroom sink had toothpaste stains,there was used wash cloth laying in the bathroom.
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Cynthia, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness of the bathroom sink. Please accept our sincerest apologies for the impact this had on your visit. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof staff value your feedback and will address the issues with our team to ensure improvements are made. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good, but I wish regular rooms at least came with a coffee maker or a microwave. But other than that no issues.
2024 年 2 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Joshua,We appreciate your participation in our guest survey after your experience with us at the RED ROOF INN DANVILLE PA. It was a pleasure to have been score a 4/5 indicating all was good with your stay. In regard to the coffee maker and microwave, please feel free to explore our other room options, should you require a room with amenities. Comments like yours, is always an encouragement to all of our staff at Red Roof as we aim to continuously improve the quality of our services to enhance our guest experiences. Your feedback is critical, as we aim to deliver clean, comfortable, home away from home stays to all guests.Thank you again and we look forward to your next visit.Sincerely,Red Roof Management

8/10 (良い)

Belinda

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was friendly and the place was clean. The units should have a fridge and microwave in each unit!
2024 年 2 月に 4 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 12 日)
Hello Belinda, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Danville, PA. It is so rewarding to read that you enjoyed the spotlessness of your room and the hospitality of our staff. However, we're sorry to hear about your disappointment regarding the lack of refrigerator and microwave in your room. Upon reviewing our records, it appears that you reserved a standard room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a deluxe or superior room on your next visit. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the futureSincerely,Red Roof Management

10/10 (非常に良い)

Dan

良かった点 : スタッフとサービス、設備とサービス
The staff was absolutely divine. Very helpful. Very professional. Makes all the difference.
2024 年 2 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 3 日)
Thanks for sharing your feedback with us, Dan. The staff at our Red Roof Inn Danville, PA was elated to see that we earned your 5/5 score. You mentioned that our staff was helpful and professional, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

4/10 (不満)

Rodney

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Stayed 6 days not once did house keeping come.
2024 年 1 月に 6 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 21 日)
Thanks for sharing your feedback with us, Rodney. The team at our Red Roof Inn Danville, PA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of housekeeping hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 (非常に良い)

Stanley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very well kept no frill economical motel.
This is a basic economical motel. It is clean, has good parking, and almost no frills. The heat works well, a big deal in January in this part of PA! Staff is friendly, bed is comfortable, and the locks work. Not much more to say really. This is the second year I've stayed here while visiting a friend and his kids in the area after the Cabin Fever Model Engineering show in Lebanon, odds are I'll be staying here again next year.
2024 年 1 月に 4 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Stanley,We truly appreciate your 5-star rating after your recent experience with us at the RED ROOF INN DANVILLE PA. It was a joy to read of your kind remarks highlighting our cleanliness, friendly staff, comfortable bed along other positive comments. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit soon. Sincerely, Red Roof Management

6/10 (普通)

Kari

2024 年 1 月に 2 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 16 日)
Hello Kari,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Matthew

2023 年 12 月に 2 泊滞在

6/10 (普通)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 (非常に不満)

Esther

気になった点 : スタッフとサービス
2023 年 12 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 31 日)
Hello Esther, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

6/10 (普通)

Christopher

2023 年 12 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 25 日)
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 (良い)

Karly

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hospital stay
The stay was just a short one. Had to be at hospital early the next morning for back surgery. Everyone was very welcoming and nice. The only issue we had was the remote didn't work
2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Karly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Danville, PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that the remote did not work and for that, I sincerely apologize. I have shared your feedback with management to ensure that your concerns are addressed. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

6/10 (普通)

Ziqian

グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 15 日)
Hello Ziqian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 (良い)

Angela

良かった点 : 設備とサービス、施設のコンディションと設備
Clean rooms
2023 年 12 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness of the room we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Valued Guest Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 (非常に良い)

Chad

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 2 日)
Hello Chad,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 (良い)

Cathy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was very clean
2023 年 11 月に 2 泊滞在
Linton Red Roof Management Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 25 日)
Hi Cathy,Thank you for telling us about your recent visit to RED ROOF INN DANVILLE PA. It's good to read that the cleanliness of our room met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 (良い)

Dawn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet Convenient hotel
2023 年 11 月に 3 泊滞在

6/10 (普通)

Brian

2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 18 日)
Hello Brian,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Bryce

2023 年 11 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Bryce, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 (非常に良い)

Stephanie、Mcclure

2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 24 日)
Hello Stephanie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I were delighted to see perfect your score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Ellen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Ellen, The staff at the Red Roof Inn Danville, PA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nasty
2023 年 10 月に 1 泊滞在
Antonio,RediResponse Specialist,からの返信 (投稿日 : 2023 年 10 月 28 日)
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio trailRed Roof Management RediResponse Specialist,

8/10 (良い)

Sheila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 28 日)
Hello Sheila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio trailRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Husain

2023 年 10 月に 1 泊滞在
Devorine Red Roof Managementからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for taking a moment to rate your experience, Husain. The staff at the Red Roof Inn Danville, PA and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 (良い)

Holly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always a good, affordable stay when coming to Knobles. The beds are comfortable and it had a fridge and microwave. We don’t need more than that.
2023 年 10 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Holly, Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and you experienced great customer service, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Tish

気になった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Tish,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 (不満)

Courtney

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Completely disappointing
Lengthy review but worth the read… Got the deluxe room to have the mini fridge, as I was staying the night before my daughter’s surgery. She’s a diabetic and we always opt for mini fridges to keep her insulin cold in there rather than on ice packs. The fridge was not cold. My dad told the front office they said after hotel checks they would bring a new one. Never did. Beds are so uncomfortable. Writing this review at 5am as I cannot sleep since my back hurts so bad. The bathroom was dirty… even the envelope with the housekeeper’s information was gross. Half the outlets don’t work. Overall a very disappointing stay for me and my family. I would not recommend this hotel to anyone looking. I’d rather pay the $50 extra to go stay somewhere else in the area.
2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 20 日)
Thanks for sharing your feedback with us, Courtney. The team at our Red Roof Inn Danville, PA was saddened to see that we failed to provide you with a satisfactory stay. You stated that the faulty outlets and the beds not aligning with your preferences, along with your other concerns hindered your stay. As such, your feedback has been shared with the property as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 (不満)

Jorgen

気になった点 : 施設のコンディションと設備
Terrible stay. Internet broken, flaky when it’s on, no hot water for showering , actually all water was shut off
2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialist からの返信 (投稿日 : 2023 年 10 月 28 日)
Thanks for sharing your feedback with us, Jorgen. The team at our Red Roof Inn Danville, PA was saddened to see that we failed to provide you with a satisfactory stay. You indicated that the lack of hot water when you needed it and the spotty internet, along with the water being shut off hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

Robert

2023 年 10 月に 2 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 6 日)
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 (非常に不満)

Doug

2023 年 10 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Doug, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Danville, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again, We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Christina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really clean and newly renovated. Friendly service. Very well lit around the entire property and plenty of security cameras. We felt very safe.
2023 年 10 月に 1 泊滞在
Nishaye RediResponse Specialist`からの返信 (投稿日 : 2023 年 10 月 8 日)
Dear Christina, Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and you experienced great customer service, prompting your 5/5 score. We are happy to see that you had a good experience and you enjoyed your stay. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Nishaye Red Roof Management RediResponse Specialist

8/10 (良い)

Sue

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 10 月 1 日)
Hello Sue, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Jodi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk lady was super nice and loved coffee in the lobby.
2023 年 9 月に 2 泊滞在
Kamaria Red Roof Management RediResponse Specialからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Jodi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 (普通)

Paul

カップルで旅行
良かった点 : 清潔度
This property is old but in decent shape for it's age. The rooms have been recently updated and were clean. The biggest issue we had was someone fired ALOT of fish in the room before us. It smelled really really strongly of fried fish. I know this is kinda weird. Otherwise the room was clean and the overall stay was average.
2023 年 9 月に 1 泊滞在
Sashauna Red Roof Managementからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Paul,Thank you for taking the time to tell us about your stay at the Red Roof Inn Danville, PA. I was thrilled to see you were pleased with your stay and the cleanliness of the room. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that the fish odor you encountered and the upkeep of the property not to your liking hindered your stay. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfactio. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 (非常に良い)

antonio

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Abigail RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Antonio,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Within our Budget
the first room they gave us was obviously slept in and used. They apologized and gave us another room but it sort of set the tone. Mattresses were broken down and the pillows were flat and hard. The toilet had to be flushed several times and the handyman said it was the handle (not), the outlets were so bad things would not stay plugged in. The room smelled musty. Would not recommend this motel, do not know how this got a 7 or more rating. Staff was friendly, helpful, only redeeming point.
2023 年 9 月に 9 泊滞在
Kerry-Lee, RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 17 日)
Hello Valued Guest, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN HARRISBURG NORTH. It was god to hear our staff were friendly and helpful. We are however sorry to have fallen short with your stay and your experience did not meet your expectations, reflecting in your poor scoring. You indicated that the mattress was broken, the pillows were flat and hard, the room smelled and the toilet and outlets were faulty. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Renee

2023 年 9 月に 3 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 9 月 11 日)
Hello Renee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Danville, PA and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 (不満)

Robert

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
We rented two rooms. Room 216 had two roaches as in bugs in the bathroom. Broom 226 and room 216 both had leaking toilets.
2023 年 9 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Robert, I appreciate you sharing your feedback following your stay at the RED ROOF INN DANVILLE PA. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the issue highlighted with the toilet. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 (不満)

Amanda

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 3 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 9 月 6 日)
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mouse poop
Mouse poop in the room. Immediately notified front desk and checked out. No refund offered.
2023 年 8 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN DANVILLE PA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Please feel free to reach out to your booking source in regards to your refund. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 (良い)

Annette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service and everything was perfect. Very nice and simple stay. The only thing was that the rooms are only being cleaned when you check out.
2023 年 8 月に 8 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Annette,Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. I am glad to read that you were pleased with the service and that everything was perfect. However, you mentioned that the only thing was that the rooms are only being cleaned when you check out. Your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 (良い)

Deborah

家族旅行
良かった点 : スタッフとサービス
The price of the rental didn’t reflect what our room provided. The beds were barely a full size, I elbowed my husband numerous times during the night on accident because they were so small. The room was clean, but it appears that many people live here on a regular basis which seems strange.
2023 年 5 月に 2 泊滞在
Carla Red Roof Management からの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Deborah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Danville, PA. I am glad to read that you were pleased with the cleanliness of the room. However, it seemed your stay fell short of your expectation due to the situation you described regarding the beds not being to your liking, the room and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 (普通)

adrian

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Convenient but the bed was lumpy.
2023 年 8 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Adrian, Thank you for taking part in our guest survey following your stay at the RED ROOF INN DANVILLE PA. You highlighted our location was convenient. However your bed was lumpy. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services in order to make our guest experiences better. Thank you for sharing your feedback.Sincerely, Kerry-Lee RediResponse Specialist

6/10 (普通)

Dylan

2023 年 8 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 6 日)
Hello Dylan Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANVILLE PA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nothing unique but the room was clean. Felt safe with lots of video surveillance
2023 年 8 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2023 年 8 月 14 日)
Hello Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DANVILLE PA. It's thrilling to hear that you were pleased with our cleanliness. I'm happy you felt safe with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,Recordo Rediresponse Specialist