Very friendly girl at the check-in, and all the public areas look great. We got a room on the 2nd floor, and the bathroom looked like something from the last century. We had to force the faucet in the bathtub to get the tub to fill up, and then you couldn't shut if off any more - it was leaking like crazy. The tv was out of service, also... We called the front desk, snd the very nice receptionist upgraded us to a bigger room on the same floor, where everything was working... Boy, we normally stay at Holiday Inn Expresses, but this was really stressful...