外観

ホテルノーマ、トレードマークコレクション バイ ウィンダムの口コミ

3 out of 5

口コミ

7.8

良い

評価 10 - 1004 件の口コミ中 419 件が非常に良い" "
評価 8 - 1004 件の口コミ中 288 件が良い" "
評価 6 - 1004 件の口コミ中 128 件が普通" "
評価 4 - 1004 件の口コミ中 85 件が不満" "
評価 2 - 1004 件の口コミ中 84 件が非常に不満" "

8.6/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Maxine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Updates were welcomed. Quiet area convenient to major transportation hub.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Zakina

気になった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Lyndsey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Angela、Bridgeport

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

Bernadette

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great until a maid decided not to knock on my door & let herself in while I was watching tv, I did not request housekeeping. This happened twice , the second time she knocked but did not give me time to answer door & let herself in again, I am not happy about this .
2024 年 3 月に 4 泊滞在

8/10 (良い)

Everett

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great…. Great property, staff and food. Would have given 5 stars, but we were not happy with the $15 per day Boutique fee we were charged without fore warning. Don’t mind paying for something I am aware of. Would love to use this establishment in the future, but that hidden cost is a deterrent.
2024 年 3 月に 3 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 4 月 2 日)
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

4/10 (不満)

SHAWN、MOHEGAN LAKE

カップルで旅行, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I didn't like a few things the best part was the club social area. Hotel is very depressing the colors I hate. The furniture all out dated doesn't match with anything. The bathroom is the worst to to small No where to rest suitcase either. Curtain old out dated. I was deeply disappointed. The staff wasn't knowledgeable when asked questions. This was three days I definitely regretted. There is so much more to this encounter just don't have the energy to relive it all again
2024 年 3 月に 3 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for taking the time to share your experience with us. We regret that your stay did not meet your expectations due to certain amenities. Our aim is always to provide a comfortable and pleasant environment. Your feedback serves as important input for improvements.

10/10 (非常に良い)

Kelaica

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Mary、Pineville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location was excellent
2024 年 3 月に 2 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
It's great to hear that you had a fun time with us at Hotel NoMa. We're glad that our prime location made your stay a satisfying one. Looking forward to welcoming you back for another pleasant stay when you next visit New Rochelle

10/10 (非常に良い)

Sharnele

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room and the ambiance
2024 年 3 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
It's great to hear that you had a fun time with us at Hotel NoMa. We're glad that our prime location and friendly team made your stay a satisfying one. Looking forward to welcoming you back for another pleasant stay when you next visit New Rochelle

10/10 (非常に良い)

Rachel

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

sharon、plantation

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

6/10 (普通)

Robert

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
At check in was given a coupon for a free appetizer (tapas) in their restaurant. When paying for our dinner which was close to $100, the bar tender told us the coupon was not good for a free appetizer (tapas). Wouldn't have gone to the restaurant if hadn't received the coupon,
2024 年 2 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 10 日)
Your experience serves as a guide for us to focus on the areas requiring improvement. We hope you will consider giving us the opportunity to host you again and deliver the experience we promise.

10/10 (非常に良い)

Jeanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

4/10 (不満)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Deceptive "boutique fee."
2024 年 2 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 10 日)
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

10/10 (非常に良い)

Fransheska

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Lacrena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tammy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, very clean will definitely stay again.
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 10 日)
It's great to hear that you enjoyed your stay at Hotel Noma. We're delighted that our team members were helpful and that you had a comfortable stay in one of our spacious rooms. Looking forward to having you with us again in the future.

6/10 (普通)

Ann、Rehoboth Beach

出張
良かった点 : 清潔度、スタッフとサービス
While the staff was very friendly, and the room itself seemed clean, building was old and had an old smell about it. The surrounding area in the town was not very nice, and did not seem safe in the evening hours. The parking lot had a lot of garbage in it.
2024 年 2 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 10 日)
It's great to hear that you enjoyed your stay at Hotel Noma. We're delighted that our team members were helpful and that you had a comfortable stay in one of our spacious rooms. Looking forward to having you with us again in the future.

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the NoMa social. Its right in the hotel. Its a great place eat and vibe at night.
2024 年 2 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 10 日)
Juan, It's great to hear that you had a fun time with us at Hotel NoMa. We're glad that our prime location and friendly team made your stay a satisfying one. Looking forward to welcoming you back for another pleasant stay.

6/10 (普通)

Stephen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Watch out for extra charges, some kind of bouquet charge "which nobody was able to explain what is was for
2024 年 2 月に 3 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

6/10 (普通)

osama

良かった点 : 清潔度、スタッフとサービス
It was ok. Got charged for some additional random "boutique fee" that was never mentioned
2024 年 2 月に 2 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

10/10 (非常に良い)

Natoya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great location and friendly staff.
2024 年 2 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendly staff and prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our elevator service with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

10/10 (非常に良い)

Antonio

2024 年 2 月に 1 泊滞在

4/10 (不満)

Michael

カップルで旅行
気になった点 : 施設のコンディションと設備
There is a “Boutique” fee per day…what a devious practice considering there were no special events, entertainment nor a swimming pool available due to season. I was told a small hold would be placed on my cc for “incidentals” I was also told my stay for hotel taxes and fees were paid through Expedia in full. When checking out we were charged the “Boutique” fee. The desk person said Expedia doesn’t know about this fee. I feel as though I’ve been ripped off through no fault of my own. I will think very carefully before ever booking with No Ma again.
2024 年 2 月に 4 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
We appreciate your candid review and regret to hear that certain aspects of your stay did not meet expectations. We aim for transparency at all times and apologize for any perceived discrepancy. This matter will be discussed with the associated team members to ensure better communication in the future. We hope you will consider giving us another opportunity to serve you better.

10/10 (非常に良い)

morris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

4/10 (不満)

David

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The stay was horrible, first was put in a room infront of elevators! Then switched rooms and next morning fire alarm sounds at 7am! Absolutely no one offered anything and changed us boutique fees??? Far from any boutique and not a care in the world about our 2 night stay!!!
2024 年 2 月に 2 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 21 日)
We value your feedback as it helps us enhance our guest experience. We continuously strive to improve and your comments will certainly serve as valuable feedback for doing so. If you decide on a future visit, we are committed to making your stay more comfortable and satisfying. We're looking forward to the opportunity to improve your experience with us. Thanks again for your review.

10/10 (非常に良い)

Dahiana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5star
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Ryan

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tonya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
quick check in, clean room & convenient close to everything
2024 年 2 月に 1 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 3 月 29 日)
Thanks for the excellent review, Tonya.We're delighted your time at Hotel Noma was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our spacious and clean rooms as well as our prime location, quiet atmosphere, ample amenities. Looking forward to welcoming you back in the near future.

2/10 (非常に不満)

Eshwarnan

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Paul

2024 年 2 月に 1 泊滞在

8/10 (良い)

Ana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Eric

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everytime I go to NYC I always stay here I love it
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Fransheska

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Doreen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful facility. Great room. Close to train station. No complaints! In house restaurant but were unable to use but. But nice that we had option
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Jarvis

出張, カップルで旅行
良かった点 : 清潔度
This place is beautiful top to bottom nice place there better then most hotels in new york
2024 年 1 月に 1 泊滞在

8/10 (良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Arnice

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This trip, I enjoyed my room very much. I always like being in the front of the hotel. I enjoy the scenery.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

4/10 (不満)

NISHA

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Disappointed guest
Not very impressed with the hotel and its setting. Walked into a not so impressive lobby with the smell of cleaning products. The way to the room was clean but the room looked old and weary in spite of their modern decor. The bathroom had leaks from the bathtub and the toilet seat was scary to sit on. The faucet didn’t fit the sink well as all of the water poured out of the sink. The heater system made noises throughout the night which made it hard to sleep. Not the least, I will not be staying here anymore.
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Darren、Kirkland

良かった点 : 清潔度、施設のコンディションと設備
This Hotel was fine on the surface but the idiots that run it somehow thought that having a night club with Rock Concert level Music blaring throughout the entire Hotel all the way up to my 5th floor was a good idea. After a long day of driving over 7 hours I was woken up by the music just after 11pm. I went down to the lobby multiple times and they said there was NOTHING they could do. The music did not stop until 3am. I got barely 3 hours of sleep until I had to get up and drive home to Boston. I wouldn't stay here again if I was paid. Thankfully Expedia gave me a Full refund.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Tigran

出張, カップルで旅行
良かった点 : 設備とサービス
Great service
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Jose

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Francisca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

jose

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Chassady

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Nilka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

4/10 (不満)

Bill

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Staff unable to help with non-normal issues. Could not cancel one night when I left early. Could not find a charger that I left behind.
2023 年 12 月に 2 泊滞在