朝食、ランチ、ディナーに営業 (多国籍料理)

ソフィテル ウェリントンの口コミ

5 out of 5
ソフィテル ウェリントン
11 Bolton Street, Wellington

口コミ

9.2

とても素晴らしい

評価 10 - 579 件の口コミ中 423 件が非常に良い" "
評価 8 - 579 件の口コミ中 106 件が良い" "
評価 6 - 579 件の口コミ中 29 件が普通" "
評価 4 - 579 件の口コミ中 9 件が不満" "
評価 2 - 579 件の口コミ中 12 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食が1品しか選べなかったのは残念でした。ビュッフェで自由にいろいろ食べられるSYSTEMのほうが好みです。
2019 年 12 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
サービスが良い
2泊しました。スタッフの方々は何でも助けてくれて居心地が良かったです。部屋は一般的なソフィテルです。
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

Steve、Corsham

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There are not many good 5 star hotels in Nee Zealand, but this is a good one. Wonderful beds, great staff, lovely breakfast. You can tell this is a good hotel as it’s full of corporate guests. I would definitely come back again
2024 年 3 月に 3 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2024 年 3 月 25 日)
Bonjour Kia Ora M. Steve,Thank you so much for your kind words and for choosing to stay with us at our Sofitel in Wellington. We're thrilled to hear that you found our hotel to be a standout among New Zealand's 5-star offerings.It's fantastic to know that you enjoyed our comfortable beds, exceptional staff, and delicious breakfast offerings. We take great pride in providing a memorable experience for all our guests, and it's rewarding to hear that our efforts are appreciated.We're also pleased to hear that our hotel attracts corporate guests, as it speaks to the quality and professionalism of our services and accommodations.We look forward to welcoming you back on your next visit, and we'll ensure your stay is just as enjoyable as this one. If there's anything specific you'd like us to arrange for your next stay, please don't hesitate to let us know. Thank you again for your kind words, and we can't wait to have you back with us at Sofitel Wellington.Warm regards,Anagha TharejaGuest Experience Manager,Sofitel Wellington

10/10 (非常に良い)

PAUL

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were great Sergio, Holi and duty manager I think it was Arash please forgive me if I got your name wrong.Helped to set up a transcontinental job interview.It was just great ! Rooms spotless complementary range great.I would recommend it the staff are great. Holi went out of her way after booking error so I had a room and bed to stay in - wonderfully after a long drive.Impressive teamwork - thank you to the girl from Montana who was just lovely I must visit that big sky area some day.May you all be blessed - so so happy !
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a wonderful one night stay
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking is a challenge
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Sally、Chippenham

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well presented hotel in a central position in Wellington. Lovely choice of breakfast items each morning. Staff very attentive and helpful for things to do and choice of restaurants nearby. Staff were able to accommodate our request of a low floor room to enable us to use the stairs and not the lifts.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Faisal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was excellent.
2024 年 1 月に 2 泊滞在

8/10 (良い)

GLENN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and helpful staff
2024 年 1 月に 1 泊滞在
Toni Partridgeからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for taking the time to share your feedback on your recent stay at Sofitel Wellington. We are delighted to hear that you found our staff to be friendly and helpful.Our team takes great pride in providing exceptional service, and it's rewarding to know that our efforts have made a positive impact on your experience. If there are specific team members who stood out to you, we would love to recognize them for their contributions.Your kind words serve as motivation for us to maintain and enhance the level of service we provide. We look forward to the pleasure of welcoming you back for another enjoyable stay.Warm regards,Assistant Guest Experience ManagerSofitel Wellington

10/10 (非常に良い)

Mark、Annapolis

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel, lovely room and service was excellent. Excellent meal at Jardin Grill
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Gabriella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Bryce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our favorite stay on our road trip around the North and South Island. It was somewhat expensive, but it was a situation where you pay more and you get more. The room was excellent, the service was excellent, the location was convenient, and we had a lovely stay. There was valet parking. I don't think we slept that well again the whole trip
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Cristiane

Horrível
Demoraram 3 horas para fazer nosso check in, colocaram uma cama péssima para meu filho ( depois de solicitarmos uma arrumadeira veio sozinha arrastando uma cama decente para ele, ela foi maravilhosa), o ar condicionado estava estragado o quarto insuportável de quente, sem janela que pudesse ser aberta. Solicitamos a troca do quarto, mas formos informados que não tinha outro. Paguei 3 diárias, conseguimos ficar um dia e estou solicitando reembolso das demais diárias não utilizadas.
2023 年 12 月に 3 泊滞在

8/10 (良い)

Oonagh

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Richard

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jeanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I cannot fault the Sofital - the staff were compitent and friendly plus courteous - the room was gorgeous, had a fabulous view over Bolton historic cemetery and tree clad hills, and it was extremely quiet - the bar and restaurant were sumptuous and the meal we ate in the restaurant was excellent! Would highly recommend a stay in this hotel.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

John

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Kim

2023 年 12 月に 1 泊滞在

8/10 (良い)

Kane

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

bryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Jennifer、Carlsbad

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The accommodations were very luxurious! The room was very quiet!
2023 年 11 月に 2 泊滞在

8/10 (良い)

Ameera、Carapichaima, Trinidad

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
an excellent hotel. breakfast buffet was really good. i would have rated it 5 stars except for the fact that their internet server crashed and the internet was down for most of my stay. to get it fixed, they had to bring in someone from auckland! it crashed the first night of my stay, was down that night, and the next day and night as well. other than that, everything was excellent. doubt the internet issue will re-occur.
2023 年 11 月に 2 泊滞在

6/10 (普通)

Petra

気になった点 : スタッフとサービス
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

STAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Jane、Lakewood

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Margarita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in Wellington
Outstanding truly 5 star hotel. We had 4 stops on this trip and Sofitel bed was the best. Convenient location, gym is well equipped, daily tea and coffee refill. Can’t think of anything not perfect at Sofitel Wellington. Great service, spotless clean, will stay again.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Byungik

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
시내 중심지와 가깝워서 좋았음
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Georges

良かった点 : 施設のコンディションと設備
Sofitel bon plan à Wellington
Hôtel bien situé dans Wellington proche Musée restaurant (Logan-Brown top) accès facile pour Ferry Accueil parfait et efficace
2023 年 11 月に 1 泊滞在

4/10 (不満)

Glenda

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Average. Water not hot for two of five days. No servicing on one day.
2023 年 10 月に 5 泊滞在

10/10 (非常に良い)

Katherine

2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Bradley

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Calls itself a 5 star hotel but its service is far from it! First of all the fish in the fish n chips was the worst fish I’ve had in my life, honestly don’t know what it was but it had the consistency of a gooey sludge fried in batter? We couldn’t even eat it. An the speaker in our room wasn’t working since we got there took about 5 back n forth calls and trips to reception to see what was going on after they kept telling us they were on the way to swap it with one from another room then 15 minutes or so goes by lol. And the “24 hour” mini bar said at about 2am we were only aloud two beers? And we’d only purchased a couple other drinks from them the same night 🤔. Safe to say I’ll never be back, gladly
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room we stayed in was lovely.
2023 年 10 月に 1 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 10 月 12 日)
Bonjour Kia Ora, M. JaneWe're thrilled to hear that you found the room you stayed in lovely! Your positive feedback is greatly appreciated. We strive to provide our guests with comfortable and enjoyable accommodations, and it's wonderful to know that we met your expectations.If you have any specific aspects of the room that you particularly enjoyed or if there's anything else you'd like to share about your experience, please feel free to let us know. We're here to ensure your stay is exceptional, and we hope to welcome you back in the future for another delightful experience. Thank you for choosing Sofitel Wellington!Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

10/10 (非常に良い)

Tim

良かった点 : スタッフとサービス
Excellent mostly, only minor gripe is that the hot water takes ages to heat up and never really gets hot enough. Other than that, really nice hotel and great location.
2023 年 10 月に 4 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 10 月 12 日)
Bonjour Kia Ora, M. TimThank you for your positive feedback about your stay with us, and we appreciate your honesty in sharing a minor concern. We're delighted to hear that you found our hotel to be nice and enjoyed our great location.We apologize for any inconvenience you experienced with the hot water. We take your feedback seriously, and we'll certainly investigate this issue to ensure our guests have a comfortable and seamless experience during their stay. Your comfort is important to us and we're pleased to let you know that the hot water unit issue has been addressed and fixed. Your feedback was instrumental in helping us identify and resolve this matter.We appreciate your patience and the opportunity to improve our services. We look forward to the chance to provide you with a flawless experience during your next visit. Please don't hesitate to reach out if you have any further questions or require assistance with anything else. Thank you for your valuable feedback, and we can't wait to welcome you back to our hotel.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

10/10 (非常に良い)

Jamesntiana

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic stay
2023 年 9 月に 1 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 10 月 7 日)
Bonjour Kia Ora, M. Joseph,Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a fantastic stay at our hotel. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We genuinely appreciate your kind words and your decision to choose our hotel for your stay. If you have any specific highlights or experiences from your stay that you'd like to share or any suggestions for how we can make your future visits even better, please feel free to let us know.Once again, thank you for your positive feedback, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

8/10 (良い)

Claire

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had great stay, hotel room was really nice, quiet, and well set out. However restaurant needs a thorough clean and improved service. Would stay again though.
2023 年 9 月に 1 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 10 月 7 日)
Bonjour Kia Ora, M. Claire,Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your comments as they help us identify areas where we can improve our service and enhance the guest experience.We are delighted to hear that you had a great stay and found your hotel room to be really nice, quiet, and well set out. Providing a comfortable and peaceful environment for our guests is a top priority, and we are pleased that we succeeded in this aspect.However, we are sorry to learn about your concerns regarding our restaurant. We take your feedback seriously, and I assure you that your comments have been shared with our restaurant management team. We will work diligently to address the issues you mentioned, including improving cleanliness and service quality to ensure a better dining experience for our guests.We greatly appreciate your willingness to stay with us again despite the restaurant's concerns. We value your loyalty, and your feedback will help us make the necessary improvements.If there are any other comments or suggestions you'd like to share, please do not hesitate to reach out to us. We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Once again, thank you for choosing our hotel, and we appreciate your understanding as we work to enhance our services.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

6/10 (普通)

Baroness

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were good. We came back from our day out and room not made up and breakfast things still in the room
2023 年 9 月に 1 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 10 月 7 日)
Bonjour Kia Ora, M. BaronessThank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your comments as they help us identify areas where we can improve our service and provide a better experience for our guests.I'm pleased to hear that you found our staff to be good. Their dedication to providing excellent service is something we take great pride in. However, I want to extend my sincerest apologies for the inconvenience you experienced with your room not being made up and breakfast items still in the room upon your return. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you. Rest assured that your feedback has been shared with our housekeeping team, and we will take the necessary steps to ensure this issue is addressed and does not happen in the future. We strive to offer a seamless and comfortable experience for our guests, and we fell short of that during your stay.We hope that you will consider giving us another opportunity to provide you with a more enjoyable and trouble-free stay. If there are any other comments or suggestions you'd like to share, please do not hesitate to reach out to us.Once again, thank you for choosing our hotel, and we appreciate your understanding as we work to improve our services.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

8/10 (良い)

Janette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great, only 1 thing we had dinner in city centre and thought we would go back to hotel to have dessert very disappointing they were frozen which made them tasteless had to wait for them to thaw still tasteless. But staff and room couldn’t have been better.
2023 年 9 月に 1 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 9 月 28 日)
Bonjour Kia Ora, M. JanetteThank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you had an overall positive experience with us and that you found our staff and room to be excellent.However, we sincerely apologize for the disappointing dessert experience you had during your visit to our hotel. We understand that dessert is an essential part of the dining experience, and it's unfortunate that it did not meet your expectations. We appreciate your feedback, and we will review our dessert offerings and preparation methods to ensure a better experience for our guests in the future.Your satisfaction is our priority, and we value your input in helping us improve our services. If you decide to visit us again, please don't hesitate to share any specific preferences or requests you may have, and we'll do our best to make your stay even more enjoyable.Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

6/10 (普通)

Nick

2023 年 8 月に 2 泊滞在
Anagha Tharejaからの返信 (投稿日 : 2023 年 9 月 15 日)
Bonjour Kia Ora, M. NickThank you for sharing your feedback regarding your recent stay at Sofitel Wellington. We're sorry to learn that you rated your experience as 3/5, but we would greatly appreciate more information about the specific issues you encountered during your stay. Your detailed input will help us address your concerns more effectively.We take all guest feedback seriously and are committed to making improvements based on your comments. Please know that your comfort and satisfaction are our top priorities, and we want to ensure a more positive experience for you in the future.We hope to have the opportunity to welcome you back and deliver a significantly improved experience.Warm regards,Anagha TharejaGuest Experience Manager,Sofitel Wellington

10/10 (非常に良い)

Kurumi

2023 年 7 月に 1 泊滞在
Anagha Thareja, Guest Experience Manager. からの返信 (投稿日 : 2023 年 9 月 15 日)
Bonjour Kia Ora, M. KurumiThank you for your incredible 10/10 rating! We're delighted to hear that you had such a wonderful experience at Sofitel Wellington. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.Please feel free to reach out if there's anything more we can do to make your next visit even better.Warm regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hotel, Amazing Food
The Sofitel was incredibly comfortable, the staff were friendly and efficient, fantastic location and the food at Jardin & Co was amazing.
2023 年 7 月に 2 泊滞在
Anuからの返信 (投稿日 : 2023 年 7 月 22 日)
Bonjour Kia Ora,Thank you for your positive feedback! We're delighted to hear that your experience at Sofitel was incredibly comfortable. Our team takes pride in providing friendly and efficient service. We're also pleased that you enjoyed our fantastic location and the amazing food at Jardin & Co. We look forward to welcoming you back soon!Warm regards,Anuradha Gamage,Guest Experience Manager.

8/10 (良い)

William

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff, good breakfast tidy room, small bedroom but good sized bathroom
2023 年 6 月に 2 泊滞在
Anuからの返信 (投稿日 : 2023 年 6 月 27 日)
Bonjour Kia Ora William,Thank you for sharing your feedback about your recent stay at Sofitel Hotel. We greatly appreciate your kind words regarding our friendly staff, delicious breakfast, and tidy rooms. We are also glad to hear that you found the bathroom to be of good size.While we apologize for any inconvenience caused by the smaller bedroom size, we are pleased to know that the overall experience met your expectations.Once again, thank you for choosing Sofitel Hotel, and we look forward to welcoming you back on your future visits.Warm regards,Anuradha Gamage,Guest Experience Manager.

10/10 (非常に良い)

H

2023 年 6 月に 1 泊滞在
Anuからの返信 (投稿日 : 2023 年 6 月 27 日)
Bonjour Kia Ora,Thank you for your valuable feedback regarding your recent stay at Sofitel. We appreciate your kind words and are delighted to hear that you had a pleasant experience with us.We strive to provide exceptional service and a comfortable environment for all our guests, and it is gratifying to know that we met your expectations. Your positive feedback encourages us to continue delivering outstanding hospitality.We look forward to welcoming you back to Sofitel in the near future.Best regards,Anuradha Gamage,Guest Experience Manager.

10/10 (非常に良い)

Shane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really great place to stay and the Jardin Grill restaurant was excellent.
2023 年 6 月に 1 泊滞在
Anuからの返信 (投稿日 : 2023 年 6 月 20 日)
Bonjour Kia Ora Shane,Thank you for your recent stay at Sofitel Hotel. We greatly appreciate your positive feedback and are delighted to hear that you had a wonderful experience during your time with us.We are excited that you enjoyed your stay and found our hotel to be a great place to stay. It is our goal to provide exceptional service and a memorable experience for all our guests.We are also pleased to hear that you had an excellent dining experience at our Jardin Grill restaurant. Our team works hard to deliver delectable cuisine and exceptional service, and we are glad that we met your expectations.Once again, we sincerely appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back to Sofitel Hotel in the near future.Warm regards,Anuradha Gamage,Guest Experience Manager.

10/10 (非常に良い)

Michael

2023 年 1 月に 4 泊滞在
Anuからの返信 (投稿日 : 2023 年 6 月 27 日)
Bonjour Kia Ora Michael,Thank you for your excellent feedback regarding your recent stay at Sofitel. We greatly appreciate your kind words and are delighted to hear that you had an exceptional experience with us.We look forward to welcoming you back in the near future and providing you with another outstanding stay.Warm regards,Anuradha Gamage,Guest Experience Manager.

10/10 (非常に良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 11 泊滞在
Anuからの返信 (投稿日 : 2023 年 5 月 25 日)
Bonjour Kia Ora Peter,Thank you for taking the time to share your feedback about your recent stay at Sofitel Hotel. We are delighted to hear that you had an excellent experience with us!Our team works tirelessly to ensure that every guest enjoys a memorable and comfortable stay, so it's truly rewarding to know that we met your expectations. We strive to create a welcoming ambiance and provide exceptional service throughout your time with us.If there was any particular aspect of your stay that stood out or any team member who went above and beyond, please let us know. Your feedback will help us recognize and appreciate their efforts.We hope you had the chance to explore and indulge in the various amenities and services that Sofitel Hotel has to offer. Our commitment to elegance, sophistication, and attention to detail is what sets us apart, and we are thrilled that you experienced this firsthand.Once again, thank you for choosing Sofitel Hotel for your stay. We truly value your feedback and look forward to welcoming you back in the near future for another outstanding experience.Best regards,Anuradha Gamage,Guest Experience Manager.

6/10 (普通)

Mark、Cambridge

2023 年 5 月に 3 泊滞在
Anuからの返信 (投稿日 : 2023 年 6 月 10 日)
Bonjour Kia Ora Mark,Thank you for choosing Sofitel Hotel for your recent stay. We appreciate you taking the time to provide feedback on your experience.We regret to learn that your stay with us was average. We constantly strive to deliver exceptional service and exceed our guests' expectations, so we apologize if we fell short in any way.Your feedback is valuable to us, and we would appreciate it if you could provide us with more specific details about your stay, such as areas where we can improve. This will help us address any issues and enhance our services for future guests.Once again, we apologize for any inconvenience caused during your stay and we hope to have the opportunity to welcome you back in the future, allowing us to provide you with a truly outstanding experience.Kind regards,Anuradha Gamage,Guest Experience Manager.

8/10 (良い)

Peter

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在
Anuからの返信 (投稿日 : 2023 年 5 月 30 日)
Bonjour Kia Ora Peter,Thank you for choosing Sofitel Hotel for your recent stay. We greatly appreciate your feedback and are delighted to hear that you had a good experience with us.It is our constant endeavor to provide exceptional service and create memorable moments for our guests, and we are excited that we succeeded in doing so during your visit. We strive to ensure that every aspect of your stay is comfortable, enjoyable, and meets your expectations.Your positive comments serve as a great motivation for our team as we continuously strive for excellence. We will be sure to share your kind words with our staff members who contributed to making your stay special.Should you have any further feedback or suggestions on how we can enhance our services, please do not hesitate to reach out to us. We value your input and are always looking for ways to improve the guest experience.We hope to have the pleasure of welcoming you back to Sofitel Hotel in the near future for another exceptional stay.Warm regards,Anuradha Gamage,Guest Experience Manager.