外観

ノボテル ウェリントンの口コミ

4.5 out of 5
ノボテル ウェリントン
133 The Terrace, Wellington

口コミ

8.6

非常に良い

評価 10 - 1001 件の口コミ中 436 件が非常に良い" "
評価 8 - 1001 件の口コミ中 421 件が良い" "
評価 6 - 1001 件の口コミ中 101 件が普通" "
評価 4 - 1001 件の口コミ中 23 件が不満" "
評価 2 - 1001 件の口コミ中 20 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2023 年 8 月 15 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルの場所が分かりづらかったですが、サービスは良かったです。
2020 年 1 月に 2 泊滞在
Mitchellからの返信 (投稿日 : 2020 年 2 月 4 日)
Kia Ora, Thank you for your feedback regarding your recent stay at Novotel Wellington. We hope to see you again soon. Warm Regards, Mitchell Sherman Assistant Manager Novotel Wellington

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントのスタッフが皆さん親切且つフレンドリーでした。
2019 年 12 月に 1 泊滞在
mitchellからの返信 (投稿日 : 2020 年 1 月 31 日)
Kia Ora, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Team Novotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 12 月に 2 泊滞在
Mitchellからの返信 (投稿日 : 2020 年 1 月 29 日)
Hi there, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Mitchell Sherman Assistant Manager Novotel Wellington

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
室内も広く清潔で気持ち良く、またメイン通りに近くとても便利でした。
2019 年 11 月に 2 泊滞在
Mitchellからの返信 (投稿日 : 2020 年 1 月 31 日)
Kia Ora, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Team Novotel

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ウェリントンの中心部にあり便利。部屋は広く清潔。
2019 年 11 月に 6 泊滞在
Mitchellからの返信 (投稿日 : 2020 年 1 月 31 日)
Kia Ora, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Team Novotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適でした
ケーブルカー乗り場に行くのに便利な場所にありながらも、比較的静かで快適に過ごせました。目抜き通りへのアクセスが、ホテルのレストランから行く事が出来たのに、それに気づいたのが出発日の朝だったので、チェックインの際にホテルの方からのご案内があれば良かったなと思いました。朝食付きのプランにしましたが、日本のホテルビュッフェを想定していくと、その違いに驚いてしまうかもしれません。 到着時間が早すぎたチェックイン前と、チェックアウト後に空港に行くまでの観光をする際に、大きな荷物を預かってくださったのは、とても助かりました。スタッフの方々はとても親切でした。 ありがとうございました。
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

Yuki、Kamakura, Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
街中のアクセスの良いホテル
店員さんはとても親切で、美味しいお店や仕事の資料印刷など丁寧に対応下さりました。 バスタブ付きで、部屋もとてもきれいでした。 Queens walfも近く、ケーブルカーも徒歩数分でした。 またウェリントンに来る際には泊まりたいホテルです。
2018 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
庶民の味方☆☆☆☆☆!!
ディナーはホテルで取らないほうがいいと思います。 朝食は和食はないですが、種類も豊富で満足できました。 部屋にバルコニーもあり、眺め良くモーニングコーヒーできます。
2018 年 5 月に 1 泊滞在

8/10 (良い)

issa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel close to the CBD
特にこれといった経験はありません。但しPullmanと同じ系列なので特に悪いところはありませんでした。朝食もプルマンほどの豪華さはありませんが、でも似たような感じなので特に不満はありません。
2017 年 8 月に 1 泊滞在

10/10 (非常に良い)

Fujisawa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 8 月に 1 泊滞在

6/10 (普通)

リック、Tokyo

街の中にあるホテル
ホテルを出るとにぎやかなお店が有り 買物、喫茶、レステランが有り、大変便利なところに位置しております。 夕食は近くにあるコンチネンタルホテルのレストランにてステーキを食べましたが美味しかったです、

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Daniel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only the one small elevator operating was a problem when trying to access with bags, was never enough room particularly when you were situated on the middle floors when you were never first to get on.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Aina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is excellent! The property is very cozy.
2024 年 3 月に 4 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Aina,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Robert,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

10/10 (非常に良い)

Iverson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the area and room are clean and tidy
2024 年 2 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Iverson,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit Paradkar

8/10 (良い)

Ken

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick elevator ride down to Lampton Quay and a quick walk to the waterfront. Close to the cable car and botanical garden . Also a short walking distance to the national museum.
2024 年 2 月に 3 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ken,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

6/10 (普通)

Kieran

2024 年 2 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Kieran,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit ParadkarFOM

8/10 (良い)

Amanda、Burwood

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good place to stay
2024 年 2 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Amanda,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Amit Paradkar

8/10 (良い)

Amélie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hôtel très bien situé et personnel fort sympathique à l’accueil. Malheureusement, pas de buanderie, contrairement à ce qui est indiqué sur la fiche Expédia. Il faut plutôt aller faire son lavage à l’hôtel Ibis à quelques coins de rue de là, ce qui est peu pratique.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Jeremy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thoroughly enjoyed our stay. Amazing facilities and exceptional staff throughout!
2024 年 1 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Jeremy,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

RongXin

良かった点 : 設備とサービス
2024 年 1 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear RongXin,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Doug

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Doug,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Barry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved being in Wellington it is a beautiful city
2024 年 1 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Barry,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Hilary

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Robert,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Vivienne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Vivienne,We very much appreciate your rating regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Caroline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Caroline,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Grayson

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
.
2024 年 1 月に 3 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Grayson,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The valet parking was disappointing so we used the parking building next door, which had very limited parking in incredibly tight positions. The lift to Lampton Quay stopped at 7pm every night so we were told to use the neighbouring Hotei's lift which didn't have the same restrictions.
2024 年 1 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Angela,We very much appreciate your rating regarding your stay at the Novotel Wellington. Thank you for sharing your experience with the parking and lift situation at the hotel. It's unfortunate to hear that the valet parking was disappointing, leading you to opt for the nearby parking building with tight spaces. Additionally, the restricted hours of the lift to Lambton Quay and the alternative provided by the neighboring hotel are important details to note.Your feedback provides valuable insights into potential challenges that guests might face with parking and accessibility, and it's something the hotel management may want to address for future guests. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Mei Inn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Mei Inn,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Micky、PLANO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very central and conveniently located.
2023 年 12 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Micky,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Marama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay thanks
2023 年 12 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Marama,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very friendly, relaxed and helpful. One suggestion is to upgrade TV system so apps such as Netflix are available.
2023 年 12 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Peter

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Peter,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

nayan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient, clean hotel. Easy access to lambton quay and a quick walk to the water front!
2023 年 12 月に 4 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Nayan,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 (普通)

CHARLES MUNSON、Kawasaki

出張
Nice clean room, decent buffet breakfast. Basics like water was $10 a bottle, beer even more than that. Gym is MUCH smaller than it looks in picture. Unlike most hotels was unable to help with simple requests like voltage converter. Decent hotel as a part of a cheap package deal through Expedia but would not seek out this property on my own.
2023 年 12 月に 5 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Charles,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

David、DAIRY FLAT

2023 年 12 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear David,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Craig

良かった点 : 清潔度
2023 年 11 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Craig,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

sheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Needed better dinner options.
2023 年 11 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Sheryl,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

Marlene

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location.
The hotel was a bit dated but very clean and comfortable rooms. Great beds. Staff friendly and helpful. Breakfast was more than adequate, with a good variety of foods. A suggestion would be for staff to roam with tea and coffee , and to offer cappuccino for those who wished to pay for it. It would also be advantageous if staff roamed to collect crockery as dishes were finished.
2023 年 11 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Marlene,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

4/10 (不満)

ANDREW

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a very drab and shabby hotel, and with not enough staff. Certainly not 4 stars by any stretch. The rooms are tired and not particularly clean (remote control was truly disgusting!). Would not stay here again.
2023 年 11 月に 3 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Andrew,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in great location.
Great stay in a great central location. No problems with checking in or out. Parking in CBD is always a hassle and the parking space was tight but that’s Wellington. Would stay again.
2023 年 11 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Gerrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent!
2023 年 11 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Gerrie,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

Edgar

2023 年 11 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Edgar,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

10/10 (非常に良い)

keren

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I really like the middle earth amour on display in the cabinet in reception. The food was excellent and the rooms very comfortable.
2023 年 10 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Keren,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

4/10 (不満)

Craig

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
I specifically asked for a walk in shower rather than a shower over the bath, I emailed and asked in writing and got emailed back saying yes all sorted. In a hurry on the day turn up late and walk in and its a bath! The bathroom door had a really bad squeak and needs oiling to stop waking your partner every time you open the door. Good location, expensive for what you get though and lack of attention by staff.
2023 年 10 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Craig,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

6/10 (普通)

Ronal Riteshni

2023 年 10 月に 2 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Ronal,Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Amit Paradkar- Front Office Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amit ParadkarFront Office ManagerNovotel Wellington