Aloha Ayano,Thank you for staying at the Hilton Hawaiian Village Waikiki Beach Resort. We appreciate your valuable feedback regarding the facilities at our facility, and we hope you will use our hotel for your next vacation.Sincerely,Guest Services Manager
Aloha Itsuki,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope to have the pleasure of your company again soon.Sincerely,Guest Services Manager
Aloha Chisato, Thank you for choosing Hilton Hawaiian Village for your trip. We are very glad to know you and your family had a comfortable stay and enjoyed our variety of ocean activities and pools. We hope to have the chance to welcome you back in the future. Sincerely,Guest Services Manager
6/10 (普通)
Masashige
2024 年 1 月 8 日
気になった点 : 施設のコンディションと設備
Masashige
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
SHUNSUKE
小さなお子様連れの家族旅行
2024 年 1 月 7 日
良かった点 : 設備とサービス
SHUNSUKE
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
wataru
2024 年 1 月 7 日
良かった点 : 設備とサービス
wataru
2023 年 12 月に 3 泊滞在
8/10 (良い)
Yoshihiro
カップルで旅行
2024 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス
Beach view was excellent, but as for the convenience for staying was not good enough including amenities, microwave ovens, and laundry.
Yoshihiro
2023 年 12 月に 8 泊滞在
General Manager からの返信 (投稿日 : 2024 年 1 月 8 日)
Aloha Yoshihiro,Thank you for choosing our resort for your recent stay in Honolulu. We're glad you enjoyed our lovely beach views. Your comments are important to us, and we'll use them as we continuously work to improve our amenities. Please allow us to host you again at Hilton Hawaiian Village on the widest stretch of beach in Waikiki.Sincerely,Guest Services Manager
6/10 (普通)
Jun
2024 年 1 月 5 日
Jun
2023 年 12 月に 2 泊滞在
2/10 (非常に不満)
KAZUE
2024 年 1 月 4 日
KAZUE
2023 年 12 月に 4 泊滞在
4/10 (不満)
Yohei
2024 年 1 月 3 日
Yohei
2023 年 12 月に 4 泊滞在
10/10 (非常に良い)
??
家族旅行
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
??
2023 年 12 月に 3 泊滞在
10/10 (非常に良い)
Kentaro
2023 年 12 月 31 日
Kentaro
2023 年 12 月に 4 泊滞在
10/10 (非常に良い)
Munenobu
2023 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Munenobu
2023 年 12 月に 4 泊滞在
6/10 (普通)
aya
2023 年 12 月 27 日
aya
2023 年 12 月に 5 泊滞在
10/10 (非常に良い)
SETSUKO
家族旅行
2023 年 12 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
SETSUKO
2023 年 12 月に 3 泊滞在
10/10 (非常に良い)
HIROKI
2023 年 12 月 16 日
HIROKI
2023 年 12 月に 2 泊滞在
4/10 (不満)
Toshimitsu、adachiku
家族旅行
2023 年 12 月 14 日
Toshimitsu
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Motozumi
2023 年 12 月 12 日
Motozumi
2023 年 12 月に 3 泊滞在
6/10 (普通)
Taku
2023 年 12 月 4 日
か
Taku
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Aloha Taku,Thank you for taking the time to leave a review. We regret to learn that you were not fully satisfied with your experience. Your feedback will be shared internally to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope you will give us another opportunity in the future to provide you with the seamless experience you expect and deserve.Sincerely,Guest Services Manager
10/10 (非常に良い)
Mio
家族旅行
2023 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The view is amazing!!
Mio
2023 年 11 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Aloha Mio,It was a privilege to host you at Hilton Hawaiian Village. Our property delivers an unforgettable view of the Pacific Ocean and Diamond Head Crater! On behalf of our team, we hope you will stay with us again on the beautiful island of Oahu.Sincerely,Guest Services Manager
Aloha Miyakoshi,Thank you for sharing your experience and feedback from your recent visit. All feedback helps us see where we can improve, and while our team works hard to keep lines to a minimum, we will discuss how we can streamline wait times. We hope you still enjoyed your island getaway and took home many fun memories. Safe travels, and we hope to see you again. Sincerely,Guest Services Manager
Aloha,We're so happy to know that our amazing views were the highlight of your stay and that you had a good time overall! That said, we're sorry to hear about any issues regarding the hot water during your visit, and we'll be sure to have our maintenance team look into your feedback further. Should you wish to discuss your feedback further, please do not hesitate to reach out to us offline so that we may better assist you. We hope to hear from you soon. Sincerely,Guest Services Manager