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タートル リーフ クラブ バイ キャピタル バケーションズの口コミ


口コミ

8.6

非常に良い

評価 10 - 146 件の口コミ中 76 件が非常に良い" "
評価 8 - 146 件の口コミ中 42 件が良い" "
評価 6 - 146 件の口コミ中 19 件が普通" "
評価 4 - 146 件の口コミ中 3 件が不満" "
評価 2 - 146 件の口コミ中 6 件が非常に不満" "

8.8/10

清潔度

8.2/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Robbin

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Like that we are on the beach so that is really nice! We had fun with the pickleball/tennis courts. Restaurants and grocery store close by. Stayed here several times and will be back
2023 年 12 月に 7 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for the review! Our tennis courts do have pickleball lines, a sport that is growing in popularity. Thank you for highlighting that amenity! We look forward to seeing you again.

8/10 (良い)

Sean

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
great value for the location. Nice staff and very clean
2023 年 12 月に 4 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you, Sean, for your positive feedback! We're glad to hear that you found our location to be of great value and our staff to be nice. We strive to maintain a clean environment for all our customers. We appreciate your review!

10/10 (非常に良い)

Eva

家族旅行
良かった点 : 設備とサービス
2023 年 12 月に 4 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you for the 5 out of 5 review!

10/10 (非常に良い)

Alexandra

2023 年 12 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you for the 10 out of 10 review!

10/10 (非常に良い)

GINAMARIE

2023 年 11 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for the 5-star review!

10/10 (非常に良い)

Leslie

2023 年 11 月に 4 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for the 5-star review!

10/10 (非常に良い)

Monica

グループ旅行
良かった点 : 清潔度、客室の快適度
Beautiful location and rooms!
2023 年 11 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for taking the time to give us a review!

10/10 (非常に良い)

Kasey

良かった点 : 清潔度、施設のコンディションと設備
Very nice place
2023 年 10 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you! We hope you choose to stay with us again!

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 9 月に 3 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for the 10 out of 10 review!

6/10 (普通)

Patricia

カップルで旅行
Very clean but no smell of cleaning products. Soft, ample towels. No hair supplies like shampoo or conditioner. Had to personally take inventory of all contents as required by reception. Outdated but sturdy furniture. Kitchen upgraded nicely. Need to caulk both bathrooms and get rid of black grout.Front desk very friendly. Had specific instructions to fill and start dishwasher, place towels in hall and dispose or garbage upon checkout. Whew!!
2023 年 10 月に 3 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for the review of our timeshare resort. Our cleaning products are fragrance free to avoid triggering migraines or other issues caused from scented products. We will look at our practice of providing guests an inventory sheet. Many of our guests request this, however we do not want you to feel as if this is mandatory. Thanks!

8/10 (良い)

Elsa

2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect spot for a getaway. Condo had everything we needed! We will be back!
2023 年 6 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 6 月 20 日)
We are glad you enjoyed our little place! Thank you!

10/10 (非常に良い)

Sarah

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely property, plenty of room for 4 adults and a 3 year old. Both bedrooms had a TV and comfortable beds. Master bath was small and dark was only negative. Large screened porch, with 2 entries. Very poor selection of restaurants in the area, we had to drive at least 20 minutes to find anything. Would definitely visit again.
2023 年 6 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you! Yes, unfortunately on the island there is not many options. Most restaurants can be found mainland. We look forward to seeing you again.

8/10 (良い)

Amanda、Germantown

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location on the beach.
2023 年 6 月に 7 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for the review!

6/10 (普通)

Elizabeth

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The people running this place make it they are amazing. I wasn’t aware that the noseeums were that bad the first day we were there we had thousands of bites all over us wish we had known we would have sprayed up but spent the rest of the vacation in misery from the bites. The room was super sandy when we got there the floors were very dirty you also couldn’t open the sliding doors or enjoy the beautiful patio because the noseeums would enter the room and the misery started all over again. Would have loved to been able to open the doors and enjoy the fresh air but there was no way. The views were spectacular from what we were able to see we spent all our time at the pool which was very nice and the kids had a lot of fun. For the value it was very nice. The staff again amazing! Top notch
2023 年 5 月に 5 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 5 月 23 日)
Thank you for your kind words about the staff! Sorry you had to experience the no see-ums. Peak season is June for these small but mighty disruptive bugs.

10/10 (非常に良い)

Claude

良かった点 : 清潔度、施設のコンディションと設備
Nice Condo provisions and nice staff! No beach accessories like chairs, and no seaweed cleaning which even the poorest beach units in Mexico manage to clean up daily.
2023 年 5 月に 5 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 5 月 18 日)
Thank you for the review! You are correct the resort does not provide beach equipment, but there is a third-party vendor that rents 2 loungers and an umbrella on our beach for 20.

8/10 (良い)

Avantika

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good beachfront location. The units were spacious and well equipped. If you want to speak to someone at checkin, the hours are restrictive (only between 4-5.30pm), but otherwise a decent stay.
2023 年 4 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 5 月 4 日)
Thank you for the review, we appreciate the feedback! Our front desk is open 8am-6pm Monday-Saturday and 8am-8pm on Sunday. After hours check-in is done through a lock box, so you would have to visit the counter in the morning.

10/10 (非常に良い)

Shane

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 4 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 4 月 27 日)
Thank you for the 10 out of 10 review!

6/10 (普通)

Mark

家族旅行
気になった点 : 清潔度
Great location! You’re right on the beach. Pool is big too. Rooms are spacious and have ocean view. Staff is friendly. While the rooms are spacious, they are old and beat up. Walls have stains on them, paint was sloppily done. Furniture and beds are worn. Our shower door didn’t open. And our refrigerator had stains on the front. There was dust and dirt on the floors and in the corners.
2023 年 4 月に 4 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 4 月 16 日)
Thank you for the review of our timeshare resort. We apologize your unit cleanliness was not up to standard. We are in the process of painting the units and doing upgrades as available. We hope you will still consider visiting us again.

10/10 (非常に良い)

Dawn

2023 年 3 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 4 月 13 日)
Thank you!

10/10 (非常に良い)

Bryan

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I took time to research where to stay and from the moment when we arrived to the time we left, my wife was ecstatic! The staff was friendly, it was clean, and right on the ocean! Keep the patio doors in the bedroom open at night and listen to the ocean waves!
2023 年 2 月に 2 泊滞在
Tiffanyからの返信 (投稿日 : 2023 年 2 月 5 日)
We are so happy to hear you had a great stay! Thank you for the great review!

8/10 (良い)

Nestor

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 8 月に 3 泊滞在
Tiffanyからの返信 (投稿日 : 2022 年 8 月 16 日)
Thank you for the review.

2/10 (非常に不満)

eric、boring

2022 年 7 月に 3 泊滞在
Tiffanyからの返信 (投稿日 : 2022 年 12 月 14 日)
Sorry you were disappointed in your stay.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Had a hiccup with check-in (although hotels.com was quick to offer intervention). Once got into room, we found accommodations to be nice. Access to beach was great. Staff was all very friendly.
2022 年 6 月に 4 泊滞在
Tiffanyからの返信 (投稿日 : 2022 年 6 月 20 日)
Thank you for the review! Sorry to hear there was an issue with check-in, but glad to see it was resolved. We hope you consider us again.

10/10 (非常に良い)

Jeffery

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very spacious vacation rental. Highly recommend
2022 年 6 月に 4 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 6 月 7 日)
Hello Jeffery, thank you for the positive review.

10/10 (非常に良い)

Beverly

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location
2022 年 5 月に 4 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 6 月 4 日)
Thanks for the review. See you soon!

10/10 (非常に良い)

nicolas

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great lication
2022 年 5 月に 3 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 6 月 4 日)
nicolas, we’re so happy to hear you had a good experience. We look forward to serving you again soon!

10/10 (非常に良い)

Stefani

Recommended
Excellent basic condo with beautiful ocean views. Staff was helpful and friendly. Bunnies everywhere! Would stay here again and would recommend.
2022 年 5 月に 4 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 5 月 31 日)
Thanks so much for the kind words. Hope you have an amazing day!

8/10 (良い)

Christine、Vero Beach

カップルで旅行
良かった点 : 清潔度
Nice older timeshare property. View was great
2022 年 5 月に 3 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 5 月 14 日)
Hi Christine, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again soon!

10/10 (非常に良い)

Sean

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice, large room and everything we needed! The bed was comfortable and there was room to unpack. We especially liked the large balcony. Our lodging was listed as partial ocean view, but the view was awesome! I was very happy with it! The balcony is screened in, which was new for us. There are pros and cons to screens, but the biggest pro was no insects! We requested a DVD player and one was brought up very quickly. Wonderful service! Very clean. Thank you for a wonderful trip!
2022 年 4 月に 3 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 5 月 7 日)
Really glad you had a positive experience, Sean. Thanks for reviewing. We look forward to serving you again soon!

6/10 (普通)

leticia

良かった点 : 設備とサービス、施設のコンディションと設備
2022 年 4 月に 3 泊滞在

10/10 (非常に良い)

julie kristine

2022 年 4 月に 3 泊滞在

10/10 (非常に良い)

Amanda W.、Lebanon, IN

良かった点 : 清潔度
The Best Spring Break Ever!
My husband and I took our son on the Spring Break he wanted. He wanted to go fishing and have other outdoor activities. The unit was clean and had everything we needed. The beach was a short walk down the boardwalk and right at our toes. We went fishing in the InterCostal and also took the motorized Kayak trip. The best part about the whole trip was all of the amazing food and the fact that it was NOT touristy! We WILL be back! My only suggestion was to maybe put a couple of extra kitchen towels and a pizza cutter!
2022 年 3 月に 6 泊滞在

6/10 (普通)

David

2022 年 3 月に 3 泊滞在
TRC officeからの返信 (投稿日 : 2022 年 4 月 3 日)
Thank you for taking the time to review our property.

8/10 (良い)

Tom

気になった点 : 客室の快適度
2022 年 3 月に 7 泊滞在
TRC officeからの返信 (投稿日 : 2022 年 3 月 22 日)
Thank you for taking the time to rank the property 8 out of 10.

8/10 (良い)

Doug

良かった点 : 清潔度
Everything was great at the property. Our only complaint is we wish the bed was more comfortable and up to date. Basically we were gone everyday pretty much all day and just stayed there to sleep.
2022 年 2 月に 7 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 3 月 9 日)
Hi Doug, thank you so much for the review. Hope to see you again in the near future!

8/10 (良い)

Scott

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Quaint , clean property . Located amindst plenty of great local event spots to enjoy.
2022 年 2 月に 5 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2022 年 2 月 13 日)
Thank you for the 4 out of 5 ranking and kind words about the property.

10/10 (非常に良い)

Steve

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
We were there for 4 days/3 nights. The ocean view from the balcony was magnificent. First morning, the coffee maker in our apartment would not work. Went downstairs and reported it, had a new coffee maker almost the same time that I got back to the room. Fast service. Will most definitely recommend and go to again.
2022 年 1 月に 3 泊滞在
Hospitality Supervisor からの返信 (投稿日 : 2022 年 1 月 24 日)
Hi Steve, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope you have an amazing day!

10/10 (非常に良い)

Tracy

グループ旅行
良かった点 : 清潔度、客室の快適度
2021 年 12 月に 3 泊滞在
Hospitality Supervisor からの返信 (投稿日 : 2021 年 12 月 20 日)
We’re thrilled to hear you had a positive experience. We’d love to know what made your experience great!

10/10 (非常に良い)

Irene

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was friendly, helpful, and accommodating. Our unit was one of the cleanest that we've ever stayed in. It is a little outdated, but spacious and very comfortable. We loved being right on the beach and enjoyed the beautiful, safe and quiet location.
2021 年 10 月に 5 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2021 年 10 月 26 日)
Greetings Irene, thanks for the perfect 5 out of 5 rating. Thank you so much for the kind words about the property, unit cleanliness and our small staff at the resort it is greatly appreciated.

10/10 (非常に良い)

James

良かった点 : 清潔度、客室の快適度
Turtle reef club 10/21
2br/2ba villa condos were nice. Huge screened in patio.
2021 年 10 月に 4 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2021 年 10 月 26 日)
Hello James, thanks for the perfect 10 out of 10 rating and the kind words about the unit.

8/10 (良い)

Cain

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not a bad condo complex at all. Nice sized units, great area. Plenty of parking at complex and low traffic nearby. Beach access is as easy as you'll find anywhere with an outstanding beach. Only complaint was bedding, furniture, and general room upkeep are all lacking. Beds especially need to be replaced.
2021 年 8 月に 3 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2021 年 8 月 31 日)
Greetings Cain, thanks for the 4 out of 5 ranking. We are happy you enjoyed the spacious units, and beach access. Sorry, for the lack upkeeping on the furniture and continue to have regular meeting with our board of directors to find ways to improve the resort and will bring this to their attention.

2/10 (非常に不満)

Emily S.

良かった点 : 清潔度
DO NOT BOOK THROUGH VRBO
This was the WORST experience with customer service in my life. Book with the Turtle club reef directly, they will price match Vrbo prices. I needed to adjust our trip by a day due to my pregnancy ans doctors appointments, and tried reaching out for TWO MONTHS prior to our trip. I sent over a dozen messages, spent HOURS on the phone with customer service at Vrbo, and they could do NOTHING to help because apparently Expedia runs this account, NOT the turtle reef club as advertised. I ended up paying for two days we weren’t there because I couldn’t speak to anyone about adjusting the dates. So if you need any slight adjustments, forget about out. If you need to talk to the host or have a question, SURPRISE! There isn’t one. I will NEVER use this app again. 100% PISSED. TELL ALL OF YOUR FRIENDS.
2021 年 7 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
We had a great time. It’s not Mar-a-lago but if you’re looking for an inexpensive, clean place to stay. Hotel staff did show up at 9 when checkout is at 10 and asked us when we were leaving. There isn’t a wifi access point in every condo so connections dropped as people were hunting for the one that was used the least. Overall though it was great. Walks on the beach everyday. Swimming at Jensen Beach was really nice.
2021 年 8 月に 6 泊滞在
Turtle Reef Club front officeからの返信 (投稿日 : 2021 年 8 月 24 日)
Thank you for the 4 out of 5 rating. The timeshare resort has been here since the mid 70's and continue to upgrade the property to stay competitive with other resorts. We apologize the the 9am knock on the door from housekeeping and Wi-Fi technical difficulties. Thank you for the feedback so we may address these issues.

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、施設のコンディションと設備
2021 年 7 月に 3 泊滞在

10/10 (非常に良い)

Jaymie

家族旅行
良かった点 : 清潔度、客室の快適度
We’ll be back!
Beautiful views, right in beach. Clean, comfortable unit with everything we needed.
Corner unit living area
Master with king
From kitchen thru unit
2021 年 7 月に 3 泊滞在
TRC officeからの返信 (投稿日 : 2021 年 7 月 23 日)
Hello Jaymie, thank you so much for the 10 out of 10 and the kind words, we look forward to having you stay here again.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Would stay again
2021 年 6 月に 5 泊滞在
Hospitality Supervisor からの返信 (投稿日 : 2021 年 7 月 13 日)
So glad you had a great experience. Have a great day!

8/10 (良い)

Lori r.、JACKSONVILLE

良かった点 : 清潔度
Oceanview with large balcony.
Great location. Older building and maintained well. Furniture old and stained. Could fetch a higher rate if furnishings were updated. Well stocked kitchen. No chairs or umbrellas on the beach. Renting out time share slots.
2021 年 5 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
A good place to get the vibe and taste of Hutchinson Island. Don't expect the Four Seasons, but if you're into a "simple" beachy escape - this is it. Service and communication was great and location and beach exceeded our expectations.
2021 年 6 月に 3 泊滞在
Hospitality Supervisor からの返信 (投稿日 : 2021 年 6 月 22 日)
Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope you have an amazing day!

6/10 (普通)

edward g.

気になった点 : 清潔度
Roaches ruined a nice stay.
The property was generally nice for the price and kept up well overall. Nice beach views. The area to dump recyclables wasn't too pleasant as it looked like recyclables and garbage were getting mixed up in bins filling to the max. The apartment was neat and appeared clean at first, but....and this is a huge "but" ..the kitchen was infested with baby German roaches and at least a few adult ones. There were a couple of incidents/discoveries that largely ruined the brief stay, especially for my wife, and that I don't wish to relive in detail here. This unit and likely others should get a deep exterminating treatment before other guests occupy the property. This definitely makes me leery of renting a timeshare or somebody's condo again.
2021 年 5 月に 2 泊滞在