Dear Toshikazu Thank you for sharing your experience at the Best Western Plus Vancouver Airport with us. As a valued guest, we truly appreciate your feedback and are delighted to hear that you had a great stay. Our entire staff take great pride in not only meeting, but exceeding your expectations, and will be encouraged to see that their efforts are being noted and appreciated. I will be sure to share your feedback with everyone to ensure our ability to continue to deliver a memorable experience.Thank you again for your feedback, we look forward to welcoming you again, the next time your travels bring you to the area.Regards Hotel Management

Dear KenjiThank you for taking the time to share your recent experience at the Best Western Plus Vancouver Airport Hotel with us. As a valued guest we see that there is room for improvement based on the feedback you provided.Please rest assured that your feedback have been shared with the team to improve our overall customer service. Thank you again for your time and visit us again soonRegards Hotel Management

Dear Kenji It’s great to hear that you enjoyed our hotel and the service you received during your stay. I will share your comments about drainage problem with our Maintenance Team to ensure everything is working properly in our guestrooms.Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!Regards Hotel Management

Dear Valued Guest Thank you for taking the time to leave a review regarding your most recent stay. I am delighted to hear you enjoyed your time with us and thank you for your wonderful comments. I am pleased to hear you found our team friendly, I will certainly pass on your kind comments. I do hope we have the pleasure of welcoming you back soon.Sincerely,Shivam GujralFront Office Manager

Dear Yuki We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! Regards Hotel Management

Dear Valued Guest It’s great to hear that you enjoyed our hotel and the service you received during your stay. I will share your comments about Toilet with our Maintenance Team to ensure everything is working properly in our guestrooms. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! Regards Hotel Management