Ratings based on 8,543 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Enfield

Posted Aug 20, 2019
We thought the hotel was beautiful, Danny at the front desk was very accommodating for us and super helpful! Everyone was great. The elevators were a bit scary and on the day we were leaving one actually got stuck. I didn’t like that after a certain time we were told we had to come down to the lobby and use the other elevators to go to the rooftop, but otherwise everything was really great. :) we would most certainly stay again!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 20, 2019
5 out of 5
by A verified traveler

Posted Aug 20, 2019
Love the location and the cleanliness of the hotel. The view from the room was not the best but I enjoyed the stay and the efficiency of the staff.
5 out of 5
by A verified traveler

Posted Aug 20, 2019
Love staying at the Empire. Excellent Staff, Clean, Safe, prime location in the Upper West Side. Parking garages easily accessible if you choose to drive into Manhattan.
5 out of 5
by A verified traveler

Posted Aug 20, 2019
Love the location of this hotel it has a tone of great stuff in walking distance
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 19, 2019
5 out of 5
by A verified traveler

Posted Aug 18, 2019
Great experience, the room was clean and the staff were very hospitable. I enjoyed my stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2019
4 out of 5
by A verified traveler

Posted Aug 17, 2019
Great location, reliably good, great service (upgraded to Jnr Suite this time).
4 out of 5
by A verified traveler from Groton, CT

Posted Aug 17, 2019
Ubication, pretty, good staff, quiet, safe, pool, rooftops.