外観

スイス ダイヤモンド ホテル & スパの口コミ

5 out of 5
スイス ダイヤモンド ホテル & スパ
Via Riva Lago Olivella, Vico Morcote, TI

口コミ

9.0

とても素晴らしい

評価 10 - 365 件の口コミ中 226 件が非常に良い" "
評価 8 - 365 件の口コミ中 105 件が良い" "
評価 6 - 365 件の口コミ中 25 件が普通" "
評価 4 - 365 件の口コミ中 5 件が不満" "
評価 2 - 365 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Y、Munich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel with a direct access to the lake
Very comfy hotel with a great view. Had enough amounts of beach beds for every guest. There is a free pedal boat. Very quiet location. Fully satisfied of their service except for that omelet isn't free in breakfast...

8/10 (良い)

Patrice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful view and nice peoples
2024 年 2 月に 2 泊滞在
Sabrina Goffredo Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Patrice,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us; we will be honored to have you back here next time your travel will bring you to Lugano. Best Regards,

10/10 (非常に良い)

moises

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 2 月に 3 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Moises,greetings from Lake Lugano! Thank you for spending your time to write your feedback about your stay, we are really thankful. We do really hope that you will have the chance to come and visit us again in the next future! Best Regards,

10/10 (非常に良い)

Giovanni

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Gentile Sig. Giovanni,la ringraziamo per la recensione sul suo soggiorno; siamo felici che abbia avuto un'esperienza positiva. Speriamo di darle nuovamento il benvenuto sulle rive del lago di Lugano, Cordiali Saluti

10/10 (非常に良い)

Ruth

2023 年 12 月に 2 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mrs. Ruth,thank you for the beautiful review about your stay at our property, it means a lot for us! We hope to have the chance to welcome you again for a beautiful experience on the shores of Lake Lugano! Best Regards,

10/10 (非常に良い)

Abetare

2023 年 12 月に 1 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Abetare,thank you for sharing your opinion about your stay at the Swiss Diamond Hotel; we are pleased to learn that you had an enjoyable stay, and we hope to see you again in the future! Best Regards,

10/10 (非常に良い)

simone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Simone,thank you for sharing your impressions about your stay; we are very happy to learn that you enjoyed it and we do really hope to see you again in the next future! Best Regards,

10/10 (非常に良い)

Michael Charles、Bayside

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Michael,thank you for spending your time to share your feedback about your stay at the Swiss Diamond Hotel. We are glad to hear that we satisfied your overall experience with us. Best Regards,

10/10 (非常に良い)

Gina、Bayside

2023 年 12 月に 1 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mrs. Gina,thank you for sharing your feedback about your experience at the Swiss Diamond Hotel; we are pleased to learn that you had a pleasant stay. Best Regards,

10/10 (非常に良い)

Luca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Sabrina Goffredo - Reservations Manager からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Luca,thank you for spending your time to write your feedback about your experience at our property. We are really thankful for the score you attributed to our services. Looking forward to welcome you again, Best Regards,

8/10 (良い)

David

カップルで旅行
良かった点 : 設備とサービス
Alles okay!!
2023 年 11 月に 2 泊滞在
Sabrina Goffredo - Reservations Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. David,thank you for spending your time to share your impressions; we are pleased to learn that you had a pleasant stay and we hope to see you soon in the next future! Best regards,

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic views from our room, overlooking the lake, which was spacious and clean. Staff very helpful with all requests. Had a great gym and spa, with plenty of lovely eating places within Lugano (10 mins away) and just a mile down the road in Morcote. Would definitely return!
2023 年 9 月に 4 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

8/10 (良い)

Jazza a j a aldabbous

良かった点 : スタッフとサービス、施設のコンディションと設備
LAKE VIEW ROOM IS BEAUTIFULLY.
2023 年 9 月に 6 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

10/10 (非常に良い)

Sandra

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
All good but they should provide irons in rooms.
2023 年 9 月に 2 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you and your family had an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future. We do not provide irons in the rooms for safety reasons and in case it is needed to iron we provide the service for our guests. With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

8/10 (良い)

Michael

良かった点 : 施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Andrea Ferrari - General managerからの返信 (投稿日 : 2023 年 8 月 27 日)
Dear Guest, Warm greetings from Swiss Diamond Hotel! Thank you for your preference in selecting our hotel for your holiday in Ticino and for sharing your impressions about your overall experience. We highly consider all guest comments, whether if positive or negative and all critical points are carefully analyzed and shared with the management team with the aim of improving our quality standards, therefore we are grateful for your valued support. We are happy as well to take on board any suggestions to improve our services and customer satisfaction. It is our top priority to make sure that every guest who stays here feel at ease and have an amazing and memorable experience. We hope that the positive aspects will be the lasting memory of your stay with us. We are sorry that you were not 100% satisfied on this occasion, nevertheless we hope you will allow us the opporunity of regaining your faith in the high level of hospitality we strive to offer to our guests. Yours sincerely, Andrea Ferrari General Manager

10/10 (非常に良い)

Reza

2023 年 8 月に 3 泊滞在

8/10 (良い)

Saad

2023 年 8 月に 3 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Guest,We thank you for taking the time to share your experience following your stay with us. We are happy to read that you enjoyed it but still regret that your experience and feeling were not fully satisfactory.We do hope we will have the opportunity to welcome you back in the future.Best RegardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Gustaf

2023 年 8 月に 1 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Guest,Thank you for sharing your experience from your recent stay with us at our Swiss Diamond Hotel in Lugano.We are very pleased to read that you ahad an enjoyable stay.Thank you for highlighting so many positive elements about our hotel. Positive reviews such as yours will always serve as a great motivation to the team.We will all look forward to the pleasure of welcoming you back in the not-too-distant future.With all our very best wishes,Best RegardsAndrea FerrariGeneral Manager

6/10 (普通)

Tomasz

2023 年 8 月に 1 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Guest,Thank you for sharing your experience from your recent stay with us.It is our constant goal at Swiss Diamond Hotel Lake Lugano to provide an excellent vacation experience to each and every one of our valued guests, hence it deeply saddened us, when we read that for you, we have not achieved our objective.While we realize that we cannot undo the experience that you had during your stay, we do hope that you will in due course provide us with another chance to welcome you back to our hotel.With all our very best wishes,Andrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was very "White Lotus" in the best way. It is luxurious and immaculate. Our room had an amazing view of Lake Lugano that took my breath away. The staff was helpful and attentive; they arranged a shuttle to pick us up at the train station and also to bring us into town for a dinner reservation. We could have spent hours down by the lake and pool but also just watching the view from our balcony. The only downfall was the price of the food (40 chf for a club sandwich seemed a little much, even for swiss prices). We chose to eat at the hotel once and the food was decent. The breakfast buffet on the roof is perfect and delicious. Every detail of the hotel is thought out and it is a lovely property. I do wish that they had more eco friendly toiletries and would have liked a Nespresso machine or similar in the room rather than instant coffee. Overall we would stay here again without a doubt. An amazing property worth the drive from the main city.
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Guest,Thank you for taking the time to share your experience and for sharing such a beautiful picture of our place. Our team takes great pride in providing exceptional service and we are glad to hear that you enjoyed the many services our hotel has to offer.Thank you for choosing Swiss Diamond Hotel Lake Lugano and we look forward to welcoming you back in the near future.Yours sincerely,Andrea Ferrarigeneral Manager

8/10 (良い)

Sonia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Guest,Thank you for sharing your feedback regarding your recent stay at Swiss Diamond Hotel Lake Lugano.We appreciate your feedback and hope that you will give us another opportunity to host you again in the future.Kind RegardsAndrea FerrariGeneral Manager

10/10 (非常に良い)

Riki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel !!!! I will be back defently
2023 年 7 月に 1 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Guest,Thank you so much for sharing your outstanding review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are thrilled to hear that your stay was satisfying.We sincerely appreciate your kind words, and we are already looking forward to welcoming you back in the not too distant future. Please don't hesitate to reach out to us whenever you plan your next visit to Lugano. Until then, we wish you all the best and safe travels.Best RegardsAndrea FerrariGeneral Manager

6/10 (普通)

Richard

良かった点 : スタッフとサービス、設備とサービス
Lage grossartig. Zimmer nicht immer geeinigt. Frühstück okay. Leute sehr nett. Beach super. Essen okay aber nicht 5*.
2023 年 7 月に 4 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Guest,Thank you for your feedback on your recent stay. We apologize for the issues you encountered. Your comments will be shared with our management team for improvements. Furthermore, we are sorry for any inconvenience caused.Should you choose to return to Lugano, please let us know, and we will ensure that your stay is nothing short of exceptional.Yours sincerelyAndrea FerrariGeneral Manager

10/10 (非常に良い)

Deeg

2023 年 5 月に 4 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Guest,Thank you so much for sharing your review of your stay experience at Swiss Diamond Hotel Lake Lugano. We are happy you had nice stay with us and and we are already looking forward to welcoming you back in the not too distant future.Until then, we wish you all the best and safe travels.Warm regards,Andrea FerrariGeneral Manager

6/10 (普通)

Abraham

2023 年 7 月に 1 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Guest,Thank you for taking the time to share your thoughts regarding your recent visit to The Swiss Diamond Hotel Lake Lugano..We are sorry to hear you did not have a positive experience during your last visit - we are constantly striving to improve and ensure each of our guests has the best possible stay.We hope that we may have the opportunity to welcome you back to our hotel on a future occasion so that we may endeavor to restore your confidence in us. With my best personal regards,Andrea Ferrarigeneral manager

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was lovely! Great accommodations. Beautiful scenery. Kids had fun, but definitely more of an adult atmosphere.
2023 年 6 月に 3 泊滞在
Andrea Ferrari - general Managerからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss diamond hotel Lake Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Best regardsAndrea Ferrari

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Andrea Ferrari - general Managerからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel in Lugano.We genuinely value and appreciate your feedback and are very happy you enjoyed your stay at us.Hoping to have you with us soon again,Best RegardsAndrea Ferrari

10/10 (非常に良い)

Duncan

2023 年 6 月に 3 泊滞在
Andrea Ferrari - general Managerからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear Guest,Thank you for your kind feedback and we are delighted that you had such a good stay. Hoping you will be at us soon to enjoy your time,Best regardsAndrea Ferrari

10/10 (非常に良い)

JIN OK

2023 年 6 月に 1 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear Guest,Thank you for your review and I am very pleased that you enjoyed your time with us and the service that you received. We hope to welcome you back again at some stage in the future.Best RegardsAndrea FerrariGeneral Manager

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Guest,Thank you very much for taking the time to share your feedback regarding your experience at Swiss Diamond Hotel lake Lugano.We genuinely value and appreciate your feedback and are happy you enjoyed a good experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.Kind RegardsAndrea FerrariGeneral Manager

10/10 (非常に良い)

Enrique

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The view and the staff were phenomenal!
2023 年 6 月に 3 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Guest,What a wonderful Surprise! Your words of encouragement, which make us feel proud of what we do.We are mainly about people connecting with people and knowing that our team is on the ball makes us amazing.It is great to know that we were able to provide you with the highest levels of service.Our objective is that every customers that walks through our doors is able to have a similar experienceWe hope you give us the opportunity to serve you again soonKind regardsAndrea FerrariGeneral Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Luxus Hotel, welches keines ist
Karges Frühstück und für Omeletten, Waffeln und Pankcakes muss man zusätzlich bezahlen ca. 20.- ), Harte Betten, für 500.- /pro Nacht definitiv überteuert
2023 年 5 月に 3 泊滞在
Andrea Ferrari - General Managerからの返信 (投稿日 : 2023 年 6 月 10 日)
Dear guest,Thank you for taking the time to give us your feedback, your thoughts are really important to us.At the Swiss Diamond Hotel we want to provide the same luxurious experience to all our guests and I am really sorry to hear that, we were not able to achieve your expectations. I am really sorry that you were not satisfy with our breakfast, you can be reassure I have shared your comments with all our team and especicially our breakfast team.We hope you will give us another chance on your next stay in Lugano and we will do our best to make your stay at the level all our guests deserve.Best RegardsAndrea FerrariGeneral Manager

10/10 (非常に良い)

Sherife

2023 年 4 月に 1 泊滞在
Andrea Ferrariからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Guest,Thank you very much for taking the time to reflect on your stay and evaluate the satisfaction of your experience at our hotel.I am very pleased to hear that you have enjoyed your stay.Thank you once again for sharing your valuable thoughts, and we hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Berat

2023 年 4 月に 1 泊滞在
Andrea Ferrariからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Guest,Thank you very much for your feedback.I am very pleased to hear that you have enjoyed the stay at our hotel.We hope to welcome you again soon for another nice experience.Best regardsAndrea FerrariGeneral ManagerSwiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Luca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Humoud、JABER ALALI

2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Cherece、OTTUMWA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Swiss Diamond Hotel located in Vico Morcote, provided exceptional services during my stay . I would give a rating of six stars because the staff goes above and beyond to ensure the satisfaction of their guests. The level of professionalism and kindness from all staff members goes beyond the average service seen at many top rated hotels. The staff genuinely cares for the guests and are not fixated on money. I was personally attended to by the hotel manager Adnan, who provided room service at no charge, after an episode of regurgitation the night before, which left me weak the following morning. Sabrina at the front desk and Armondo in food services, are two of the most amazing people I have ever met. In a world where good customer service has increasingly decreased, it is important to recognize, give credit and sustain good workers. Sabrina is very kind, patient and caring. Sabrina assisted in planning my excursions and went the extra Mile to ensure my safety and comfort while traveling. Armondo in food services always greets you with a warm smile and provides exceptional service on every level. Even though all staff members are kind and caring, the hotel would not be the same without Sabrina and Armondo. Service is prompt and the hotel is beautiful and very clean. I highly recommend this hotel and look forward to visiting again!!

10/10 (非常に良い)

Robert

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel!
2022 年 9 月に 1 泊滞在
andrewからの返信 (投稿日 : 2022 年 10 月 13 日)
Dear Robert, Good morning from sunny Lugano! Thank you very much for sharing your feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Sal

2022 年 9 月に 11 泊滞在
andrewからの返信 (投稿日 : 2022 年 10 月 4 日)
Dear Sal, Good morning from sunny Lugano! Thank you very much for sharing your amazing feedback regarding your recent stay at the Swiss Diamond Hotel. We are glad you enjoyed every aspect of your experience and we hope to have the chance to welcome you back soon. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Arian

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Hotel was fantastic! 1. The staff were very respectful. 2. The room and the view was wonderful. 3. The pool and the resort area was like a dream. 4. The breakfast room was great. 5. The food and service at the Lago restaurant was fantastic as well. 5. Lugano itself was a nice small but very modern city. 6. You can’t really go wrong when you mix Italian & Swiss. Will definitely go back.
2022 年 9 月に 4 泊滞在
Gloria Piovanからの返信 (投稿日 : 2022 年 9 月 16 日)
Dear Mr Arian,thank you for your preference and for taking the time to write this lovely review. We truly appreciate your kind compliments regarding our staff, the room with a wonderful view, the breakfast on the rooftop and the food at the Lago Restaurant. We are extremely pleased that you enjoyed our location that you described 'like a dream'. We really look forward to welcoming you back!Gloria PiovanFront Office Manager

8/10 (良い)

Michael

2022 年 9 月に 1 泊滞在
andrewからの返信 (投稿日 : 2022 年 9 月 13 日)
Dear Michael, Good morning from sunny Lugano! Thank you for choosing our resort and sharing your impressions about the service offered. We are glad that you enjoyed your stay with us.We look forward to welcoming you back soon! Best regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

10/10 (非常に良い)

Jovana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 7 泊滞在
andrewからの返信 (投稿日 : 2022 年 9 月 1 日)
Dear Jovana, Warm greetings to you! Your willingness to share your thoughts about your stay at Swiss Diamond Hotel is appreciated. I’m really happy to hear that you felt good in our hotel and enjoyed our hospitality style. We look forward to the opportunity to welcome you back and exceed again your expectations. Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

mordechai

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 2 泊滞在
andrewからの返信 (投稿日 : 2022 年 8 月 12 日)
Dear Valued Guest, Greetings from sunny Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are thrilled to learn that you have appreciated your overall experience with us. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

10/10 (非常に良い)

Khaled

2022 年 8 月に 3 泊滞在
andrewからの返信 (投稿日 : 2022 年 8 月 8 日)
Dear Khaled, Good day to you and greetings from sunny Lugano! We do acknowledge and appreciate your lovely remarks as we are always striving to ensure a high level of our customer satisfaction. It was so nice to read that you have enjoyed a wonderful break here and that we even exceeded your expectations. We look forward to the pleasure of continuing to welcome you to the Swiss Diamond Hotel. Sincerely, Andrea Modesti - General Manager Swiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Claes

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 2 泊滞在
andrewからの返信 (投稿日 : 2022 年 8 月 1 日)
Dear Claes, Good afternoon and greetings from sunny Lugano! We highly appreciate your amazing review about your recent visit to Swiss Diamond Hotel. We are happy to learn that you have enjoyed your stay with us and remained completely satisfied with our location, overall quality and service of the hotel. We are always striving to ensure a high level of our customer satisfaction. Look forward to welcoming back soon in our sunny resort. Kindest regards. Andrea Modesti - General Manager Swiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

Christian

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Restaurant and view of the Lake
2022 年 7 月に 1 泊滞在
andrewからの返信 (投稿日 : 2022 年 7 月 29 日)
Dear Christian, Greetings from sunny & beautiful Lugano. Thank you for your kind review! I am very glad that you appreciated your stay at the Swiss Diamond Hotel and enjoyed in particular the excellent service provided at our restaurant. I am really pleased to read such a beautiful comment! We are already looking forward to welcome you back soon! Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

2/10 (非常に不満)

jens

2022 年 7 月に 3 泊滞在
andrewからの返信 (投稿日 : 2022 年 7 月 27 日)
Dear Jens, Warm greetings from Lugano! Thank you for posting a review about your recent stay. I assumed you are disappointed with your overall experience and we would be grateful to learn more about your evaluation since there are no details or comments. Kind regards, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

8/10 (良い)

Hoang Hai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Insgesamt hatten wir einen angenehmen Aufenthalt im Swiss Diamond Hotel. Das Servicepersonal war top. Allerdings war die Frühstücksauswahl zu klein und dem Preis nicht angemessen.
2022 年 7 月に 8 泊滞在
andrewからの返信 (投稿日 : 2022 年 7 月 27 日)
Dear Hoang Hai, Good afternoon from sunny Lugano! Thank you for sharing your holiday experience following your recent stay with us, here at Swiss Diamond Hotel. Appreciate your kind comments about the great service provided by the team. As regards breakfast, we are very happy to take on board any suggestion to improve our service and enhance customer experience. We look forward to welcoming you again at our sunny property. Sincerely Yours, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 3 泊滞在
andrewからの返信 (投稿日 : 2022 年 7 月 27 日)
Dear Valued Guest, Greetings from beautiful Lugano! Thank you very much for your preference and for posting a nice review about your recent visit to Swiss Diamond. We are pleased to learn that you have appreciated your overall experience with us. We look forward to hosting you again in the near future. Sincerely, Andrea Modesti General Manager Swiss Diamond Hotel Lake Lugano.

10/10 (非常に良い)

hamad

2022 年 7 月に 2 泊滞在
andrewからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Hamad, Good morning from sunny Lugano! We highly appreciate your very kind review following your holiday experience at the Swiss Diamond Hotel. We are delighted to acknowledge that you have enjoyed your stay with us and remained completely satisfied with our location, overall quality and service of the hotel. We are always striving to ensure a high level of our customer satisfaction. Look forward to welcoming back soon in our sunny resort. Kindest regards. Andrea Modesti - General Manager Swiss Diamond Hotel Lake Lugano