施設の正面 (日没後)

クリスタル パームス ビーチ リゾートの口コミ

3.5 out of 5
クリスタル パームス ビーチ リゾート
11605 Gulf Blvd, Treasure Island, FL

口コミ

9.0

とても素晴らしい

評価 10 - 2224 件の口コミ中 1392 件が非常に良い" "
評価 8 - 2224 件の口コミ中 574 件が良い" "
評価 6 - 2224 件の口コミ中 138 件が普通" "
評価 4 - 2224 件の口コミ中 78 件が不満" "
評価 2 - 2224 件の口コミ中 42 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

7.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

David、Sydney

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Have stayed here several times in the past and will try to stay here again. Like the closeness to the beach, the rooms are always well maintained and great for two or more couples and is close to all of your needs. Great place!
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

scott

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The location was fantastic The shower could have used a shot of bleach. The room was very clean
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Scott, thank you for staying at Crystal Palms Beach Resort and taking the time to share your experience. It's great to hear you appreciated our prime location and noticed our commitment to cleanliness. In regard to your comment about the shower, we aim to excel in all areas of cleanliness and have taken note of your feedback. We hope to welcome you back for an even better experience next time.

4/10 (不満)

frank

気になった点 : 施設のコンディションと設備
I did not enjoy my stay
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
We appreciate the feedback, Frank.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 (良い)

Brenda

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
Advertised as on the beach. Very noisy, building behind.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Brenda, we're glad to have had you at Crystal Palms Beach Resort. It's unfortunate that it seemed our location didn't meet your expectation of direct beach access. We also apologize for any disturbances during your stay. Your feedback is invaluable and will be taken into account. We hope to host you again, striving for a quiet and comfortable experience.

8/10 (良い)

Tina

家族旅行
良かった点 : 施設のコンディションと設備
We found this location to be a great value for a larger group. We had 6 people( 2 parents and 4 kids). There is little available close to the beach like this one that was this size and reasonable priced. Three bedrooms was great to have. Would have been nice to have two double beds in one of the rooms. We loved that there was shade in the pool area. Walk to the beach, food, shopping was all easy. We gave it a four because it lacked the little things that would have made it great like: pump hand soap in the kitchen, all doors and light bulbs in repair, clean furnace filter, more than one kitchen towel and wash cloth, coffee filters that work with the unit provided, more attention to cleaning details, workout area, on time check in especially since we called ahead for early check in. Better seating in the tv room. The front desk staff was friendly and helpful. We do plan to stay there again in a different unit.
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Tina, it's fantastic to hear that Crystal Palms Beach Resort provided a great value for your group and that you enjoyed the convenience of our location close to the beach, food, and shopping. We're glad that the three-bedroom arrangement worked well for you and that the pool area and our friendly team added positively to your experience. We have taken note of your suggestions for improvements, including adding more kitchen supplies and improving the seating in the TV room. We always strive to improve our guest experience, and your feedback is invaluable for this process. We're excited to be your choice in the future and we're looking forward to welcoming you back.

8/10 (良い)

Teresa、Lyndhurst

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 23 日)
Teresa, thank you for choosing Crystal Palms Beach Resort and sharing your rating. We're pleased to see that you had an enjoyable stay with us. We hope to welcome you back in the future for an even better experience.

10/10 (非常に良い)

Lalita

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for sharing, Lalita!At Crystal Palms Beach Resort, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 (良い)

Kimberly、Wilkes Barre

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No complaints
2024 年 2 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Kimberly, it's great to hear that you enjoyed your stay at the Crystal Palms Beach Resort. We're pleased your visit was seamless from start to finish. We hope to provide another wonderful experience should you come our way again soon.

6/10 (普通)

Jeffrey C.、Fort Wayne

カップルで旅行
気になった点 : 清潔度、設備とサービス
The people was nice
2024 年 2 月に 14 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Jeffrey C, it's apparent that the interactions with our team members at Crystal Palms Beach Resort made a positive impression on you. Thank you for sharing this feedback, we strive to provide a welcoming environment for all our guests. We look forward to delivering an even better experience on your next visit.

10/10 (非常に良い)

Regina、St Johns

2024 年 1 月に 12 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Regina, thank you for choosing Crystal Palms Beach Resort and taking the time to rate us. We're pleased to see that your stay was an enjoyable experience. We hope to have the opportunity to welcome you once again in the future.

10/10 (非常に良い)

brian

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just a lovely stay can’t wait to go back
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 4 日)
Brian, it's delightful to hear that you had such an enjoyable time at Crystal Palms Beach Resort. We can't wait to welcome you back for another lovely stay. Safe travels until then.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Workers were very nice
2024 年 1 月に 16 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 1 日)
David, we're thrilled to learn that your stay at Crystal Palms Beach Resort was a pleasant one. It's fantastic to hear that our team members left a positive impression on you. We hope to welcome you back soon for another enjoyable stay.

4/10 (不満)

Devyn

気になった点 : 清潔度、施設のコンディションと設備
I was really turned off by the whole situation. The first room I was assigned had a palmetto bug problem. Which is another name for roach… according to the desk they recently sprayed - I still asked for a new room- they may not be infested but when I tried to kick the bug out it literally crawled under the door to get in. The next room I was given the lock for the door wasn’t connected it was just hanging by a paper clip set up. Had I seen a rating like this originally I would have stayed elsewhere.
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 29 日)
Devyn, we apologize for the inconvenience you encountered during your stay related to unwanted guests of the insect variety and issues with room security. The comfort and satisfaction of our guests remain our top priority, and it seems we did not meet these expectations on your visit. Please rest assured that we continuously conduct pest control measures and are addressing the door lock issue that you mentioned. We value your feedback and hope for an opportunity to give you a better experience in the future.

10/10 (非常に良い)

Joseph

家族旅行
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for the amazing rating, Joseph!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Crystal Palms Beach Resort soon!Thanks again for leaving your feedback!

10/10 (非常に良い)

beth

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff was very nice. Patrons friendly too. A couple of beetles on the kitchen floor- no big deal. Hot tub needing attention- we mentioned it to the staff. Pool people came on the 4th day; filled the hot tub and got the chemicals back in balance. We would-WILL definitely stay here again.
2024 年 1 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 27 日)
Beth, thank you for your wonderful review. We're pleased to hear that you appreciated our warm team members and enjoyed the friendly atmosphere at Crystal Palms Beach Resort. It's encouraging to know you found the minor issues with the kitchen and hot tub manageable and believe our team responded effectively. We can't wait for your return visit.

8/10 (良い)

Max

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Furniture needs updating. Needs raised and elongated bathroom stools. I liked the newly painted walls and trim.
2024 年 1 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 22 日)
Max, thank you for sharing your views about your stay at the Crystal Palms Beach Resort. It's wonderful to know our updated decor and fresh paint appealed to you. Your feedback regarding the furniture and bathroom amenities is noted and will be taken into consideration. We always strive to enhance our guest's experience. We anticipate your next stay with us.

6/10 (普通)

Daniel

家族旅行
気になった点 : 清潔度
Room needed some cleaning. Definitely the place needs so updating. Good note.cozy room, Good view of The Gulf, and nice location. Close To restaurant and bars.
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 22 日)
Daniel, it's regrettable to hear about any cleanliness and aesthetic concerns during your stay. Your feedback is vital and will be looked into for future improvements. On the bright side, we're glad you found the room comfortable and appreciated the scenic view as well as our close proximity to local eateries and establishments. Thank you for sharing your experience.

8/10 (良い)

Paul

良かった点 : 清潔度、客室の快適度
Nice rooms/location
Condo suite was in a great location. Amenities were perfect and the place was clean and well kept. Rooms were comfortable and the large patio was relaxing and was a nice touch. I would stay here again, even though there was the minor inconvenience of sound traveling extensively through the walls. A lot of noise sounded like it was in the same room. Maybe the plumbing is old and/or the walls are thin. The location is perfect, as it’s near plenty of bars and restaurants and tourist hot spots. That said, I will stay again.
2024 年 1 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 20 日)
Paul, it's wonderful to hear that you've enjoyed your stay at Crystal Palms Beach Resort, and that you've found our location to be ideal. We're glad that the cleanliness, comfortable rooms, and spacious patio added to your experience. Regarding the noise levels, we appreciate your patience and will look into ways to better our guest experience in that matter. Your willingness to return is truly the best compliment we can receive. We look forward to welcoming you back for an even better experience in the future.

10/10 (非常に良い)

Adam

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff was super helpful and we had alot of fun. The suite was spacious and we felt right at home.
2024 年 1 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 17 日)
Adam, it's wonderful to hear that you found our team members at Crystal Palms Beach Resort to be incredibly helpful and that you had an enjoyable time with us. We are delighted that the roomy suite made you feel comfortable and relaxed. It's our goal to make you feel at home every time you stay with us. We look forward to welcoming you back for another fun-filled visit in the future.

8/10 (良い)

Paul

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for the 4-star rating, Paul!We are delighted to see that you had a wonderful time at Crystal Palms Beach Resort. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 (非常に良い)

Victoria

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very clean property, professional staff And private. I really enjoyed my stay.
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Victoria, it's wonderful to hear that you appreciated the pristine environment at Crystal Palms Beach Resort. Our team of professionals strives to maintain privacy and we're glad that this enhanced your stay. We're thrilled you had an enjoyable experience and we look forward to the opportunity to welcome you back.

10/10 (非常に良い)

Norbert

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Very impressive size and layout. Could easily sleep 6 people. Really close to the beach. Short walk to all amenities. Short drive to John’s Pass, Tyrone Square Mall and about 30 minutes to Tampa. Felt safe. Strange kind of main strip town where all amenities are on one through fare but … what can you do? Beautiful white sand beaches. Overall a really nice stay in a clean, large and well appointed apartment
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Norbert, your wonderful review of Crystal Palms Beach Resort certainly puts a smile on our faces. Knowing that you appreciated our spacious layout, as well as the convenient location near the beach and local amenities, truly warms our hearts. More importantly, the feeling of safety you experienced brings us immense joy. We're pleased to hear that you had a lovely stay and enjoyed the stunning white sand beaches. Looking forward to welcoming you back for another enjoyable stay.

10/10 (非常に良い)

Christina

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Christina, it's great to see that you had such a wonderful stay at Crystal Palms Beach Resort. We appreciate your high-rating and hope to have the pleasure of providing you with another superb experience in the future.

2/10 (非常に不満)

Brandon

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 9 日)
Brandon, it's unfortunate to learn that your recent stay didn't meet your expectations. We continually strive to improve our guest experiences and appreciate your feedback. Your input is invaluable to us and we hope to have another opportunity to deliver a more satisfying stay.

8/10 (良い)

Ricky、Bend

2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Ricky, it's great to know you had a positive experience at Crystal Palms Beach Resort. We appreciate your feedback and the time you took to rate us. We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Barbara

グループ旅行
良かった点 : 清潔度
Get a way for the holidays
I love the Crystal Palms. I have been there many times. This time, I vacationed in December. We basically had the whole facility to our selves. The condos offer lots of room and are close to everything, The condo we stayed in was as expected except it was a little dirty (dusty/dirt on the floors/lipstick on cups). You could tell the bed had been used a lot because it sagged. Overall, we love this place.
2023 年 12 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 28 日)
Barbara, it delights us to know you enjoy your repeated stays at Crystal Palms Beach Resort and appreciate the ample space and convenient location. We've made a note of your feedback about the cleanliness and the comfort of the bed - these are issues that we are continually working to improve. Your continual loyalty and love for the resort mean a lot to us, and we hope to provide you an even better experience during your next visit.

10/10 (非常に良い)

Beverly

家族旅行
良かった点 : 清潔度、客室の快適度
Excellent in every aspect!
We had such a great hotel experience at Crystal Palms. The rooms are amazing and so large! There is room to entertain in and be comfortable. They are more like condos than hotel rooms. The staff was very friendly, professional and helpful. We are traveling with an autistic son and they were very helpful and accommodating. My husband has a heart condition and ended up in the hospital a few days and I was amazed by the support and encouragement, including hugs that I got. So far, this has been the best hotel experience we’ve had. I cannot recommend them highly enough!
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 18 日)
Beverly, thank you for sharing your wonderful experience at Crystal Palms Beach Resort. We're delighted to hear that the spacious rooms enhanced your stay, and you felt comfortable and at home. It warms our hearts to learn that our team members were able to provide the assistance you needed during your stay, especially while dealing with such a challenging situation. We strive to ensure all our guests feel supported and welcome. Your high recommendation of us is greatly appreciated. We look forward to your next stay with us.

10/10 (非常に良い)

KEITH

良かった点 : 客室の快適度
Nice location
Needs a full time reception
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 16 日)
Keith, it's great to hear you enjoyed your stay at Crystal Palms Beach Resort. Your feedback concerning reception availability is appreciated and has been taken into consideration. We truly value providing an experience that meets our guests' needs and expectations and we look forward to the opportunity of hosting you again soon.

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 12 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 14 日)
Thanks for the great rating, John!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Crystal Palms Beach Resort soon, we'd love to have you back!

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Right by the beach and St John Pass
2023 年 9 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 14 日)
Richard, we're thrilled to hear how much you enjoyed the prime location of Crystal Palms Beach Resort! We strive to offer a retreat close to the beach and local attractions like St John Pass. It's delightful to know we hit the mark for you. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Amy A

良かった点 : 施設のコンディションと設備
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Amy A, it's great to know you had a fantastic stay at Crystal Palms Beach Resort. Receiving full-rating feedback indicates we are delivering on our promise of exceptional service and experiences. We truly appreciate you choosing us for your stay. We hope we will have the pleasure of welcoming you back for yet another stellar experience.

10/10 (非常に良い)

Carole

2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 26 日)
Carole, it's wonderful to hear that you had a great experience at Crystal Palms Beach Resort. We trust you enjoyed your stay and we hope to serve you again soon. Best wishes for your future travels!

10/10 (非常に良い)

Elisa

カップルで旅行, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Such a suprise its stunning def going back
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 5 日)
Elisa, we're thrilled to read your positive feedback about Crystal Palms Beach Resort. It's great to hear that we left such a wonderful impression. We eagerly await your return for another exceptional experience.

6/10 (普通)

Latisha

良かった点 : 清潔度、客室の快適度
Birthday Stay
I usually love this Resort. And stay here quite often but will probably be changing that. The overall hotel was great and staff is super nice. But parking accommodations for more than one vehicle was a issue. Also there is construction going on if front of the hotel. The noise made it impossible to sleep. And it started at 6am. Didn’t get much rest from the constant beeping and pounding..
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 6 日)
Latisha, we appreciate your repeat business and your feedback on your recent stay. It's encouraging to hear that our team members positively stood out and that the resort generally met your expectations. However, we understand your concern regarding the parking, and the noise disturbance due to construction work nearby. As we strive to ensure the utmost comfort of our guests, we take such matters seriously and will carefully consider your feedback. We sincerely hope you will reconsider and give us another opportunity to deliver the experience you have come to expect from Crystal Palms Beach Resort.

4/10 (不満)

Pamela

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Die Sauberkeit der Unterkunft war sehr schlecht, Sand überall auf der Couch sowie auf dem Boden. Aufgrund des hohen Preises würden wir diese Unterkunft nicht weiterempfehlen!!
2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 30 日)
Pamela, wir bedauern, dass die Sauberkeit Ihrer Unterkunft hinter Ihren Erwartungen zurückgeblieben ist. Unser Ziel ist es stets, unseren Gästen eine rundum saubere Umgebung zu bieten, und wir entschuldigen uns dafür, dass uns dies während Ihres Aufenthalts nicht gelungen ist. Was Ihren Kommentar zum Preis-Leistungs-Verhältnis betrifft, sind wir bestrebt, im Vergleich zu den von uns angebotenen Annehmlichkeiten angemessene Preise anzubieten. Ihr Feedback ist uns wichtig und wir werden dafür sorgen, dass es berücksichtigt wird. Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben.

10/10 (非常に良い)

Jared

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The condo was wonderful !! Spacious, clean, beautiful view and walking distance to beach. Would highly recommend
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 23 日)
Jared, it's heartening to hear you had an enriching stay at Crystal Palms Beach Resort. We're elated that you found our condo to be spacious, pristine, and favorably located, with a delightful view. Thank you for recommending us so highly. We look forward to your return visit.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、客室の快適度
Not bad
needs a kittle maintenance.
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 20 日)
Kevin, it's great to hear you enjoyed your stay at Crystal Palms Beach Resort. Regarding your comment about maintenance, we appreciate you bringing this to our attention. It gives us the opportunity to continually improve our guests' experiences. We value your feedback and anticipate your next stay with us.

10/10 (非常に良い)

Nabeel

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 18 日)
Thanks for sharing this perfect rating, Nabeel!We're thrilled to hear you enjoyed your stay at Crystal Palms Beach Resort! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 (普通)

Ian

良かった点 : 施設のコンディションと設備
Good location, condo well laid out. However, floor of condo, balcony and countertops were dirty. The noise of boulevard made sitting on the balcony not real enjoyable. Great sunsets, close to beach. Pool and Hot tub was clean enjoyable.
2023 年 11 月に 10 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 19 日)
Ian, thank you for sharing your experience. We're glad to hear that you appreciated the layout of the condo and found the location advantageous. We're also pleased that you enjoyed our beautiful sunsets and found the pool and hot tub a highlight of your stay. That said, we regret to hear about the state of cleanliness upon arrival and the noises that you experienced. We certainly strive to ensure a clean, pleasant environment for all our guests, and the peaceful enjoyment of the property is a priority. Please know your feedback has been communicated to our team members to address. We hope to have the opportunity to host your stay again.

10/10 (非常に良い)

Nancy

グループ旅行
良かった点 : 客室の快適度
2023 年 11 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 17 日)
Nancy, it's great to see such a high rating for Crystal Palms Beach Resort. We are delighted you enjoyed your stay with us and look forward to welcoming you back in the future. Thanks for choosing us for your accommodation needs.

10/10 (非常に良い)

Carmen

グループ旅行
良かった点 : 清潔度、客室の快適度
Excellent definitely recommend
The room was way better than I expected way nicer than the pictures showed the room was clean and had everything that you would need in the kitchen. The balcony was amazing definitely will be coming back 10 out of 10 recommend
2023 年 10 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 4 日)
Carmen, it's wonderful to hear that your stay at Crystal Palms Beach Resort exceeded your expectations, especially the well-equipped kitchen and the delightful balcony. We greatly appreciate your recommendation and eagerly anticipate your return. Thank you for your review!

8/10 (良い)

ronald

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 10 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
Ronald, it's great to see your positive feedback regarding your stay at Crystal Palms Beach Resort. We hope you enjoyed your experience and we look forward to warmly welcoming you back in the near future. Safe travels!

6/10 (普通)

Eleanor

カップルで旅行
気になった点 : 清潔度
The resort was okay, nothing great. The bathroom was not clean. The floors felt dirty.
2023 年 10 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
Eleanor, it is concerning to hear your stay with us did not meet your expectations. We hold cleanliness in highest regard, and we regret that the bathroom and floor maintenance fell short. Rest assured, your feedback has been shared with our housekeeping team members for immediate attention. We hope you will give us another chance to provide you with a much more satisfactory stay in the future.

8/10 (良い)

Adam Daniel

カップルで旅行
良かった点 : 清潔度、設備とサービス
Great location across road from beautiful beach. Apartment a little tired but nice all the same. Watch out for framework around the bed - several serious bruises on shins, extremely painful
2023 年 10 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 26 日)
Adam, thank you for your positive feedback. It's wonderful to hear you appreciated Crystal Palms Beach Resort's prime location near the picturesque beach. We note your comments about aspects of our apartments, rest assured we are continually working on enhancing the comfort of our guests. We empathize with your situation concerning the bed framework and certainly value your feedback. We hope to welcome you again for an even better experience.

10/10 (非常に良い)

edward、highland city

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
2023 年 10 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 13 日)
Edward, it's great to see that you had an excellent experience at Crystal Palms Beach Resort. Your rating speaks volumes, and we appreciate it more than words express. We're eager to provide the same high-quality service on your next stay. Your patronage is immensely valued.

10/10 (非常に良い)

ghislain

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Très bien proximité de la plage de treasure island
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 24 日)
Ghislain, c'est merveilleux d'apprendre que vous avez apprécié votre séjour au Crystal Palms Beach Resort et que vous avez apprécié notre proximité avec la magnifique plage de Treasure Island. Nous espérons vous accueillir bientôt pour une autre expérience de vacances fantastique.

8/10 (良い)

Marylou

2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for the 4-star rating, Marylou!It's great your time at Crystal Palms Beach Resort was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 (普通)

Brian

カップルで旅行
良かった点 : 清潔度、設備とサービス
No support from front office
2023 年 10 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 21 日)
Brian, we're sorry to hear that your interactions with our front office did not meet your expectations. We're continuously working to ensure our colleagues provide top-notch service at all times. We appreciate your feedback and hope to welcome you back to the Crystal Palms Beach Resort, aiming for a fully satisfying experience next time around.

10/10 (非常に良い)

Maylin

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for the excellent rating, Maylin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Crystal Palms Beach Resort! We look forward to hosting you again soon.

10/10 (非常に良い)

fredrick a、Ocala

良かった点 : 清潔度、施設のコンディションと設備
I liked the fact everything was so clean , the hot tub and pool were awesome. What i didn't like was there was no one around after 5. And the pool and hot tub was open to anybody, like i feel like the gates should be card entries only.
2023 年 10 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 10 日)
Fredrick, it's wonderful to hear you appreciated the cleanliness at Crystal Palms Beach Resort and that you enjoyed our pool and hot tub. We value your feedback on the access to these amenities, and it's something we'll certainly take into consideration. We also want to clarify that our team members are available 24/7, just a phone call away. We look forward to your next stay. Thank you!