Lobby sitting area

Reviews of Lamplighter Inn & Suites - North

2.5 out of 5
Lamplighter Inn & Suites - North
2820 N. Glenstone Avenue, Springfield, MO

Reviews

7.0

Good

Rating 10 - Excellent. 269 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 124 out of 1000 reviews" "
Rating 2 - Terrible. 145 out of 1000 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ellen

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start - The hot tub was hot, and the room AC worked. Those are the only positives we had. The staff were rude and didn’t care at all! We arrived on a Friday and were notified the hotel would be shutting down on Sunday. The elevators and ice machines were broken; the floors were really dirty; our fire alarm was disconnected; WiFi was down toilet wasn’t secured to the floor; water went from scalding hot to freezing cold periodically; no coffee or juices during breakfast, which is a loose term for the boxed cereal (with no milk!), and mini-muffins provided. The absolute worst part was on the day we were to check out, the door locks were disabled - Meaning we couldn’t get anywhere with our room keys: We had to have staff use their master keys to open the doors from the outside, as well as our room door. Good luck with any reservation in the future, but staff had terrible things to say about the property owner, as well, so I would absolutely encourage anyone to NEVER stay at this hotel.

2/10 Terrible

Chandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
This place is nothing like the pictures we did not have towels the phone did not work the lamps was broken bad place in town pictures look like nothing it shows so dissatisfied dog barking all night where you could not sleep pool and hot tub close nothing what we was expecting at all !!’
Stayed 2 nights in Oct 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Gwendolyn

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked like it had not been cleaned at all, there were bugs all over the floor. I did not feel safe, checked right back out and found a different hotel.
Stayed 1 night in Oct 2023

2/10 Terrible

Kacey

Disliked: Cleanliness, staff & service
Horrible, the room was not cleaned, the door didn’t lock, our shampoos and soap was thrown on the bathroom floor, the toilet didn’t flush, the rooms phone didn’t work, will not stay ever again!
Stayed 2 nights in Sep 2023

8/10 Good

Marty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old motel but clean and ok
Stayed 3 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly. The building is pretty old and run down when you get to the area with the rooms. The room was very nice and comfortable but I had cockroaches in my room. Definitely not worth 80 bucks.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
I would stay again.
Friendly staff. Surprisingly more comfortable than i anticipated. Great value.
Stayed 1 night in Oct 2023

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, room comfort
It was fine. No problems.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible bed
Needs updating badly. Staff was very nice but room wasn’t clean and bed was very uncomfortable.
Stayed 2 nights in Sep 2023

8/10 Good

Adam

Business traveler
Liked: Staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
The hotel is older, needs some upgrades but clean. Staff very friendly and helpful. Would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM on Sep 29, 2023
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you again the next time you come to town.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on Sep 26, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

4/10 Poor

mary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Absolutely DISGUSTING. Floors were filthy. Lots of someones hair in the floor and bathtub. Hairs on towels. Smells of weed.
Stayed 1 night in Sep 2023
Response from AGM on Sep 19, 2023
Thank you for taking the time to review our hotel. We are sorry to hear about the trouble you had during your stay. Unfortunately I am unaware of any complaints brought to my desk about the situation. I will be looking into this issue further so that we may provide you with a better experience the next time you are in town.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Staff was friendly. Rooms were older and worn but clean enough. Good value when comparing price to quality.
Stayed 2 nights in Sep 2023
Response from AGM on Sep 14, 2023
Thank you for taking the time to review our hotel. We are happy to hear that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

10/10 Excellent

Cherilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kind of like Charlie Brown's Christmas tree. Needed a little help, but very sincere.
Stayed 3 nights in Sep 2023
Response from AGM on Sep 8, 2023
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We do look forward to seeing you again the next time your in town.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay very much
Stayed 1 night in Sep 2023
Response from AGM on Sep 7, 2023
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you again the next time you are in town.

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
at night roaches were roaming in the bathroom beds looked like not made up at all
Stayed 1 night in Aug 2023
Response from AGM on Sep 4, 2023
Thank you for taking the time to review our hotel. We are sorry to hear of the trouble you had during your stay. We do have a regular spraying routine that we strictly adhere to , however I will have this issue checked out completely. We will be addressing the beds with housekeeping. We do hope that the next time you are in town you will give us another chance to provide you with a better experience.

4/10 Poor

Linda M

Stayed 1 night in Aug 2023
Response from AGM on Sep 23, 2023
Thank you for taking the time to review our hotel. We are sorry to see that you did not enjoy your stay with us. We would love to hear more from you as to what we may be able to do to improve your stay the next time you are in town.

10/10 Excellent

henry

Stayed 1 night in Aug 2023
Response from AGM on Sep 13, 2023
Thank you for taking the time to review our hotel. We are happy to hear that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

8/10 Good

Patrick, Parsons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from AGM on Aug 23, 2023
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you again the next time you are in town.

10/10 Excellent

Dellutri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from AGM on Aug 19, 2023
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you again the next time you are in town.

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The phone in the room didn't work, and the whole property was a bit run-down. The pool was decent, clean and unfortunately I wasn't able to take advantage of that particular amenity. However, the beds were soft and lumpy, making sleeping a bit uncomfortable. Parking was easy, close enough to the room to be convenient, but that was one of the few bright spots. I doubt I'll be staying there again, especially since there are nicer hotels surrounding he property that are comparable in price, but are newer and not run-down like the Lamplighter North. Overall, a disappointing stay.
Stayed 1 night in Aug 2023
Response from AGM on Aug 8, 2023
Thank you for taking the time to review our hotel. We are sorry to hear about the trouble you had in the room. We will be addressing the issues you raised with the proper people.

2/10 Terrible

Amy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coachroaches, tiolet that kept over flowing, coffee machine blew up when started in am! Dirty!
Stayed 2 nights in Apr 2023
Response from AGM on Aug 8, 2023
Thank you for taking the time to review our hotel. We are sorry to hear about the trouble you had during you stay. I was unaware of any complaints brought to the desk about the issues in the room so that we could have fixed them. We do hope that you will give us another chance to provide you with a better experience the next time you are in town.

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great quality for the price. Very good Parking and it was very quiet. Would recommend and so that there again. Bed was very comfortable and clean.
Stayed 1 night in Aug 2023
Response from AGM on Aug 6, 2023
Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We are looking forward to seeing you again the next time you are in town

4/10 Poor

Michael

Stayed 1 night in Jul 2023
Response from AGM on Aug 24, 2023
Thank you for taking the time to review our hotel. We are sorry to see that you did not enjoy your stay with us. We would love to know more about what we can work on to make your stay better the next time you are in town.

4/10 Poor

Carol

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Tired place
No internet & dead phone was told next day had power outage. Clerk didn’t know how to reset internet. Several lights in handicap room out
Stayed 1 night in Jul 2023
Response from AGM on Aug 1, 2023
Thank you for taking the time to review our hotel. unfortunately the night you checked in the town did experience a strong storm the completely knocked out power to large parts of town. We where lucky and only lost power for a minute. However that did cause some issues including the phones and internet. When our tech got to us he spent over an hour to get thigs working again. The desk staff is trained on the basic fixed for the internet and phone system and the storm cause problems above our heads. We are sorry about any inconvenience caused from issues from the storm. It was a very frustrating day for us too. We do hope that you will give us another, hopefully storm free, chance to provide you with a better experience.

10/10 Excellent

sheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good, breakfast during week is lacking. But Saturday was great.
Stayed 6 nights in Jul 2023
Response from AGM on Aug 1, 2023
Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. Unfortunately we are only offer a continental breakfast during the week but do have that better hot breakfast on the weekends. We are looking forward to seeing you again the next time you are in town.

8/10 Good

Geneva

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty
Stayed 1 night in Jul 2023
Response from AGM on Jul 20, 2023
Thank you for taking the time to review our hotel. We are sorry to hear of the troubles you had during your recent stay with us. I am unaware of any complaints brought to the desk about dirty bathrooms. I am sorry that was not properly communicated after you expressed your disappointment with the room. We will be looking into this issue further so that we may strive to provide a better experience the next time you are in town.

6/10 Okay

Vivian

Traveled with partner
Hallways are dark and dingy. Ice machine broken. Needs attention to overall cleanliness..needs to be spruced up.
Stayed 1 night in Jul 2023
Response from AGM on Jul 18, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We do have an ice machine on all three floors. Unfortunately one of them is waiting on parts We hope you will give us another chance to provide you with a better stay experience the next time you are in town.

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel rooms are horrible, old and they have extension cords running everywhere. The bathroom door had a big crack in it, the lamp they had the bulb was just hanging. The hair dryer didn’t work.. 0/10. I would not recommend this hotel to anyone. Not worth the money!
Stayed 1 night in Jul 2023
Response from AGM on Jul 16, 2023
Thank you for taking the time to review our hotel. We are sorry to hear that there is absolutely nothing about this hotel that was even decent. We will be looking into what keep staff from changing your room for you when you brought the issues to them. We understand that you did not find all the problems at check out and would have had time to bring complaints to the desk so they could address them. Again we are very sorry that our staff didn't address the issue when u told them at or shortly after checking in. We do hope that you will give us another chance to provide you with a better experience the next time you are in town.

6/10 Okay

Noel

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property would not be on the top list when I visit Springfield next time.
Stayed 1 night in Jul 2023
Response from agm on Jul 16, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us and would love to know what we could have done to improve your opinion of our hotel. We are hopeful that you will give us another chance to change you mind making the Lamplighter North your hotel of choice when you come to town.

6/10 Okay

Beverly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was nice, and it was a nice start. Until 1am, we were woken up to someone trying to open our door. Then, as we lay back down, get a knock at the door. An employee telling us our room is showing unoccupied. After figuring out, the girl that checked us in, put us in the wrong room in the system, and having to get my key fixed, all was taken care off. Check out was easy.
Stayed 1 night in Jul 2023
Response from AGM on Jul 16, 2023
Thank you for taking the time to review our hotel. We are sorry to hear about the troubles that you had during your stay. We will be looking into this to determine how the mistake was made and insure that it is not happening again. We do hope that you will give us another chance to provide you with a better experience the next time you are in town.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy access and parking, fast and easy check in and out.
Stayed 1 night in Jul 2023
Response from AGM on Jul 16, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

10/10 Excellent

Vijayakumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth to stay. Breakfast is not so good.
Stayed 1 night in Jul 2023
Response from agm on Jul 16, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We are sorry to hear that you did not enjoy our breakfast. During the week we are only able to offer a continental breakfast. On the weekends we are able to provide a full hot breakfast that most people rather enjoy. We are looking forward to seeing you again the next time you are in town.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
At most a room should cost here is $50. The place is ghetto and old. Small rooms and very uncomfy beds.
Stayed 1 night in Jul 2023
Response from agm on Jul 16, 2023
Thank you for taking the time to review our hotel. We are sorry to see that you where unhappy with our location. We would love to know more specifics as to the issues you had during your stay so that we may try to improve them. We are always looking to see what we can do to make the hotel more inviting and enjoyable for our guests. We hope that the next time you are in town you will give us another chance to provide you with a better experience

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from AGM on Jul 2, 2023
thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you gain the next time you are in town.

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from AGM on Jul 18, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and hot tub are actually open and available for use every day. So many hotels advertise a pool and hot tub but when you arrive they are closed for maintenance or repair or some other garbage.
Stayed 1 night in Jun 2023
Response from AGM on Jul 2, 2023
thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us and where able to use the pool during your stay. We are looking forward to seeing you gain the next time you are in town.

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from AGM on Jul 2, 2023
thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you gain the next time you are in town.

8/10 Good

Anna -Mariya

Stayed 1 night in Jun 2023
Response from AGM on Jul 16, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

10/10 Excellent

Kayleigh

Stayed 1 night in Apr 2023
Response from AGM on Jul 16, 2023
Thank you for taking the time to review our hotel. We are happy to see that you did enjoy your stay with us. We are looking forward to seeing you again the next time you are in town.

4/10 Poor

Robert

Traveled with family
We have stayed here many times but found the hotel lacking this time. No one answered phone when i called to make reservations so had to use a third party. Our bed was so uncomfortable. We were across the hall from the outside units that allows pets and listened to a dog barking for hours. The towels were so thin. So disappointed that we won't be back. Couldn't even find anyone at the desk to check out. Sign said they were in the breakfast area - no one there either.
Stayed 1 night in Jun 2023
Response from AGM on Jun 19, 2023
Thank you for taking the time to review our hotel. We are sorry that you did not enjoy your stay with us. We are sorry about the pet making noise during your stay and do understand that pets can get upset when staying in an unfamiliar location but do still expect the owner to keep them relatively quiet. If you informed the desk about the troubles they should have contacted the guest and aske to keep the dog quiet. I am not sure, if they where informed, why they did not.

6/10 Okay

Jasmine

Liked: Staff & service
Disliked: Cleanliness
It was an ok stay
Its was ok, bed was comfortable... only problem was the toilet seat was discusting but overall the room was comfortable...i like there was a bar and they offered breakfast ...id stay here again
Stayed 1 night in Jun 2023
Response from AGM on Jun 19, 2023
Thank you for taking the time to review our hotel. We are happy to see that you will stay again the next time you are in town.

10/10 Excellent

Jill

Stayed 1 night in Jun 2023
Response from AGM on Jul 2, 2023
thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us. We are looking forward to seeing you gain the next time you are in town.

8/10 Good

Cliff

Traveled with partner
Disliked: Cleanliness
Lamplighter has definitely gone down hill. Hallways were dirty, looked like the carpet needed to be shampooed. Also the same for the room. Bedding was clean. Floors, desk chair, air conditioner, coffee maker, base boards were full of dust. Only saw the front desk help which were friendly. We did not eat there so can't rate the food.
Stayed 1 night in May 2023
Response from AGM on Jun 19, 2023
Thank you for taking the time to review our hotel. We are sorry to hear the issues you had during your stay. We will be addressing this with the proper people so that the next time you are in town we will be able to provide you with a better experience

4/10 Poor

Tiffany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the third time we stayed here and gun shots in the back parking lot. Scary
Stayed 1 night in May 2023
Response from AGM on Jun 19, 2023
Thank you for taking the time to review our hotel. We have not heard any reports of gunshots near the building so I am very sorry to here that you heard any.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from AGM on Jun 19, 2023
Thank you for taking the time to review our hotel. We are happy to see that you enjoyed your stay with us.