外観

グランド パラディウム バジャルタ リゾート & スパ - オール インクルーシブの口コミ

4 out of 5
グランド パラディウム バジャルタ リゾート & スパ - オール インクルーシブ
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY

口コミ

7.8

良い

評価 10 - 1001 件の口コミ中 413 件が非常に良い" "
評価 8 - 1001 件の口コミ中 275 件が良い" "
評価 6 - 1001 件の口コミ中 151 件が普通" "
評価 4 - 1001 件の口コミ中 75 件が不満" "
評価 2 - 1001 件の口コミ中 87 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

KYOKO

2023 年 12 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 1 月 31 日)
Apreciable huésped, Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales

6/10 (普通)

Jessica

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
I personally had a better service at a different resort. It felt like I always had to look for stuff so that they could go ahead and bring me a drink or offer some food. It just didn’t seem very friendly the week that I went. I wish I had a better experience.
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Guest,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

8/10 (良い)

Kirsten

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
ALL of the staff (reception, bellboys, bartenders, servers, cooks, cleaners) went above and beyond to address our every request and need. Everyone was so friendly, helpful, and respectful, and we felt very safe and comfortable. We were not too happy with the cleanliness of the villas (floors very dirty and littered with garbage, dirty dishes and leftover food sitting on shelves outside rooms for days on end), and we noticed that leaves and trash were often not removed from areas around the pools. The grounds in some areas also looked a little rundown. The beach was amazing and we loved our bartenders at the Fizz Bar. The a la carte restaurants were attractive. Food overall was average to good, and very plentiful with lots of choices at the buffet restaurant.
2024 年 4 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Mrs. Kirsten,Thank you fro taking the time to share your experience in Grand Palladium Vallarta.We are grateful for kind words for our service, it was a honor to serve you and create memorable moments together.We wish your return in a near future to live the Palladium experience one more time.Kind regards.

10/10 (非常に良い)

Agata

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I read all these negative reviews here and was nervous. We had a phenomenal time. The food was excellent!!! Extremely clean and I would recommend this hotel and resort should anyone be looking for an all family inclusive in Punta Mita.
2024 年 4 月に 1 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Mrs. Agata,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 (非常に良い)

RENE FERNANDO MONTES DE OCA

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
La Atención en la playa fue excelente
2024 年 4 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 9 日)
Apreciable Sr. Montes,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 (非常に良い)

Grettel、Mission Viejo

家族旅行
良かった点 : 設備とサービス
Great food and customer service👏
2024 年 4 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mrs. Grettel,Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards

8/10 (良い)

Alexandro

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Las instalaciones son muy bonitas, la comida es excelente…. Pero si eres mexicano y tienes hijos no los lleves a la guardería, te los discriminan demasiado y los hacen menos. Es la única razón por la que no volvería.
2024 年 4 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 8 日)
Apreciable Sr. Alexandro,Gracias por tomarse el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que daremos seguimiento con el departamento correspondiente.Confiamos nos brinde la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.

10/10 (非常に良い)

Guillermo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was great! The staff were extremely FRIENDLY and NICE. The dining options were excellent and the price was very reasonable. We will return in the future!
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Mr. Guillermo,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 (非常に良い)

Gemma Gea

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Restaurants were great and fairly easy to reserve. The view and scenery were great. The resort didn’t feel crowded. Loved the adult only section. Bernardo and Leonardo, in particular were amazing with their service.
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

6/10 (普通)

Megan

家族旅行
良かった点 : 清潔度、設備とサービス
This was our second visit to the property and we likely wont return, particularly during spring break. Rental shop on water wasn't staffed effectively and we weren't able to access surf boards as we had hoped because staff were doing sailing trips. Classic issues getting pool or beach chairs after 9 a.m. (people dropping towels but not using them). Didn't appreciate the pushy sales approach for Palladium Rewards / other Palladium membership -- left a negative impression on us.
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Mrs. Megan,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.Ivan Vazquez,Hospitality Manager

6/10 (普通)

Victor、Lake orion

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It is barely ok for the price you paid. Buffet Food is below average. Speciality restaurants are ok but hard to get reservations. The worst of this hotel is the really bad drink selection of the all inclusive, there's no premium alcohol included, all are cheap and low quality beverages. If you want premium alcohol you need to buy it by bottle. 100 USD and up. Gym facilities are outdated and machines such as bikes and treadmills need an urgent upgrade. The positive aspect is the people working really hard all day long to make your stay pleasant. Adults bar , family pool bar and Mexican restaurant staffs are really attentive and go above and beyond. I think the real problem is the hotel chain company strategy trying to sell the brand as premium resort when clearly it is not. poor management is visible. We had 3 nights the same incident (out of 6), no clean towels available in the room. Finally, stay away of the sales guys trying to get you to the family selection area and sell the concept of time share. It is annoying to deal everyday with that.
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mr. Victor,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.

8/10 (良い)

Kia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great time at a great resort. Absolutely beautiful
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

4/10 (不満)

Edna Patricia

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 1 日)
Apreciable Sra. Patricia,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 (非常に良い)

Mauricio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente atención de todo el personal!!
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 28 日)
Apreciable Sr. Mauricio,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 (普通)

George

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Property very tired - needs upgrades. Some spaces very neglected...people very nice. Butler was unable to do anything...very timid and appeared only at the beginning of our stay and came out when we were leaving...for a tip! She was invisible for all of our stay - need to upgrade this feature of the experience or just eliminate the "butler" idea. A
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mr. George,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

4/10 (不満)

salvador

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mucho ruido de vecinos
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 27 日)
Apreciable Sr. Salvador,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviaremos sus observaciones a los departamentos correspondientes para un pronto seguimiento.Si hay algo que podamos hacer por ustedes en un futuro, quedamos a sus ordenes.Saludos cordiales.

6/10 (普通)

ENRIQUE、Treasure Island

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No es un hotel 5 estrellas. Son 4, siendo muy optimista. NO acepten el upgrade (con costo) a otras habitaciones. No hay diferencia real. En general, OK para un fin de semana.
2024 年 3 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 26 日)
Apreciable Sr. Enrique,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviare sus comentarios a los departamentos correspondientes para la implementacion de mejoras.Si hay algo que podamos hacer por ustedes en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 (非常に良い)

Paul Anton

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort, great for kids. Be cautious with booking on the app, as sometimes it doesn't work (After booking, if you don't see the "Cancel Booking" button on your reservation then it isn't a real reservation, and you need to go see guest services to actually book it). I wouldn't recommend paying extra for Family Selection as it didn't seem worth it. The FS pool was fairly basic and all the FS guests just went over to the main pool, and the beach on that side of the property was terrible - nobody was ever there (and non-FS also have access to the beach anyways).
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

2/10 (非常に不満)

Jose Arturo

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Since you arrive they are trying to sell you vacations, the adult pool was full of algae, rooms are not cleaned properly.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Jose Arturo,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

8/10 (良い)

Vasiliki

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed our stay but would remind people to use their safe at all times in this hotel. We had cash stolen from our bags in our room while at the pool for the day. It must have been someone who had access to our room as there was no signs of a break in. Made for a crummy experience in an otherwise lovely hotel and made me feel violated and apprehensive about the people working there.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear guest,Thank you for sharing your experience at Grand Palladium Vallarta and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans. Can't wait to welcome you back!!Cordially,

10/10 (非常に良い)

Gayla

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
lovely tesort many dining options only complaints would be hard bed
2024 年 3 月に 10 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mrs. Gayla,Thank you for choosing Grand Palladium Vallarta as your vacaction destination.We appreciate your kind words for our service, it was a pleasure to serve and create memorable moments.We wish your return in a near future to live the experience Palladium one more time.Kind regards.

10/10 (非常に良い)

Philippe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mr. Philippe,Thank you for your excellent rating.It was a pleasure to assist you during stay and create the memorable moments together.We hoe you can visit us in a near future to live the experience Palladium one more time.Kind regards

10/10 (非常に良い)

Alex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent food and service, beautiful villa we stayed, outstanding staff and service. Highly recommend!!
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Mr. Alex,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 (非常に良い)

Luz María

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Las instalaciones y la alberca en el mar
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 21 日)
Apreciable Sra. Luz Maria,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 (普通)

Karen

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 21 日)
Apreciable Sra. Karen,Gracias por haber elegido Grand Palladium Vallarta como su destino vacacional reciente.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Deseamos nos brinde nuevamente la oportunidad de darle la más cordial de las bienvenidas.Saludos cordiales.

6/10 (普通)

Scott

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Food was very poor. Allowing wedding parties to play music at an horrendous volume until 11:00 PM is terrible. You need to monitor the volume of these events. Entertainment was mediocre. I have been to 7 other all inclusives and they all had better entertainment. I don't know how you got a 5 star rating, but I would give you a 2 star rating with the food being the biggest problem.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mr. Scott,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 (非常に良い)

Jessica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the shows, and the beach was amazing, all staff were friendly and helpful. We only had trouble booking a reservation at the Mexican restaurant, twice our booking couldn’t be found :( , we will recommend your resort and will come back!
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mrs. Jessica,Thank you for taking the time to share your experience in Grand Palladium Vallarta.We are so happy to know, that you had a truly amazing experience with us, it was a pleasure to serve you and create a memorable moments.If theres anything else we can do for you in your next vacactions, please do not hesitate to contact us back,Kind regards.

8/10 (良い)

Linda

2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 20 日)
Apreciable Sra. Linda,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que la calidad de servicio brindado haya cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 (良い)

Ryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The king size bed in our room was busted! lol seriously, my side of the mattress was broken so I would constantly want to slide on to the floor. Room smelled of pet dander at first. Not the normal smell rooms take on in tropical climates. I didn’t complain because we’re had such a great time anyways. We will be back
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Ryan,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 (非常に良い)

Lidia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked everything about this hotel.
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mrs. Lidia,We appreciate your kind words for all the service that you received, also thank you for taking the time to share your experience, it was a honor and pleasure to assist you during stay. We have just one reason, thats create memorable moments together.We wish your return in a near future to give you a wonderful welcome Kind regards.

8/10 (良い)

Jolene Marie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice resort. Lots of stairs, no elevators. Beach is wonderful! Food is good!
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mrs. Marie,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 (非常に良い)

Sergio

家族旅行
Nice clean hotel. Staff is super attentive and friendly. Liked the food and options. Entertainment was ok but can be better. Overall happy with the hotel
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear guest,We are very happy to hear from you staying at our resort and the outstanding service provided by our staff have exceeded your expectations and you have had wonderful vacation.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off.We hope to see you again when your travels bring you back to Mexico.Kind regards,Ivan Vazquez,Hospitality Manager.

4/10 (不満)

mark

カップルで旅行
I rated my stay as poor because of the food. I couldn’t eat it as everything tasted like it had been made with bad oil. Even the fresh fruit was tasteless-how do you do that !? The grounds have so many stairs you are exhausted after day three just by getting to the water. Only good thing was the staff and they were all great. But, we will not go back.
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Mark,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 (非常に良い)

Norma

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente atención y servicio, alimentos deliciosos, me encanto mi estancia.
2024 年 3 月に 4 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Apreciable Sra. Norma,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se hayan llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 (非常に良い)

Ricardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great restaurants, especially The Nest with the Chef Korina and Jose’s team serving us. The food always amazing and an impeccable service. The Beach Bar was also a top experience with Antonio and Alex taking good care of us with amazing cocktails!
2024 年 3 月に 5 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. Ricardo,We are very happy to hear from you staying at our resort and the outstanding service provided by our staff have exceeded your expectations and you have had wonderful vacation.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off.We hope to see you again when your travels bring you back to Mexico.Kind regards,

8/10 (良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a friendly and welcoming experience. The food was very good, particularly the specialty restaurants. The two pretty significant drawbacks are the need to stand in line every morning to get a reservation for the specialty restaurants or any activities (the app is useless for these things), and the extremely hard sell for the “Club”. Oh, and surfboards are no longer an included item, but must be rented for 24hrs. Still, an enjoyable getaway.
2024 年 3 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Mr. John,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

8/10 (良い)

Beatriz

グループ旅行
良かった点 : 施設のコンディションと設備
Para el precio estuvo bien. El todo incluido no esta bien organizado. Las albercas son pocas para la gente.
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 13 日)
Apreciable Sra. Beatriz,Gracias por haberse tomado el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que puede tener la certeza que daremos un pronto seguimiento con el departamento correspondiente.Confiamos nos brinde nuevamente la oportunidad de servirle en un futuro próximo.Saludos cordiales.

10/10 (非常に良い)

Edgar

2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 4 月 1 日)
Apreciable Sr. Edgar,Gracias por la excelente calificación que nos ha proporcionado, sin duda fue un honor haberle servido.Deseamos su pronto regreso para seguir creando experiencias memorables.Saludos cordiales.

10/10 (非常に良い)

Diane

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 11 日)
Apreciable huésped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 (普通)

Edward

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They made us pay twice for a room we already paid for. When we arrived they tried to give us a small room with 2 twin beds and a garden view. We booked king suite with ocean view. I even called Expedia to confirm and they in turn med called hotel said can’t guarantee a king bed but a double bed. We got a double bed alright double single twin beds!!! We had to pay additional $1,600 for the room we already paid Expedia for!!! I heard someone tell me they were also doing this at Cabo. Then the sales pitch to buy something like time share as soon as we arrived. Don’t give us a minute or a glad of water. As they walked us to our room they told us we had to be at a certain place for bkfst. Then began their 2 1/2 hour sales pitch that was only suppose to be an hour. They are also not good at losing. The want the sale or else attitude city!!! Other than that, food was mehhh. 1 five star Italian restaurant, that’s it. Other restaurants and buffet needs to step up their game. The other employees were awesome especially housekeeping, mini bar and pool bar staff.
2024 年 3 月に 8 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Mr. Edward,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 (非常に良い)

Miryan Garrido、Brownsville

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent
2024 年 3 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 11 日)
Apreciable Sra. Garrido,Gracias por la máxima calificación que no ha proporcionado.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan VazquezHospitality Manager.

4/10 (不満)

Nicholas

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
They didn't advertise that only 2 restaurants per night were open. The first night there was no hot water. The refrigerator didn't work. I pulled a massive clunp of hair out ofthe jacuzzi drain while trying to fix it so we didn't have the jacuzzi tub the first 2 nights until i called expedia and then they started fixing things
2024 年 3 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear guest,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 (非常に良い)

Martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for 8 days and didn’t want to go home! This resort is a little older, which just added to its charm for us. Beautifully kept grounds, there always seemed to be somebody cleaning or landscaping. The adult infinity pool was fantastic. The bar certainly wasn’t stingy on the pours! Best beach area we have had at a resort in years, the ocean is beautiful here. We will be back for sure! Note: would be difficult to get around if you have mobility issues, lots of stairs and hills.
2024 年 2 月に 8 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Mr. Martin,We appreciate your kind words for all the service that you received, also thank you for taking the time to share your experience, it was a honor and pleasure to assist you during stay. We have just one reason, thats create memorable moments together.We wish your return in a near future to give you a wonderful welcome Kind regards.

10/10 (非常に良い)

Ximena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es muy agradable estar alrededor de la naturaleza. Muy lindo todo solo se nota que algunos trabajadores tienen preferencia por los americanos
2024 年 3 月に 2 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 5 日)
Apreciable Sra. Ximena,Gracias por haber elegido Grand Palladium Vallarta como su destino vacacional reciente.Es grato saber que parte de los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo. Tenga la certeza que daremos seguimiento a sus observaciones.Confiamos nos brinde la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta su casa.Saludos cordiales.

8/10 (良い)

Linda、Niagara on the Lake

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was friendly, room bars restocked, food choices, views were great. Negatuves were many stairs to beach, pools small.
2024 年 2 月に 7 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Mrs. Linda,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

8/10 (良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, good food. The entertainment is by far the best entertainment I have seen at a resort. The entertainment staff were very talented.
2024 年 2 月に 8 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Mrs. Kristen,We would like to thank you for taking the time to write us a review and for your preference.At Grand Palladium Vallarta Resort & Spa we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every mentioned staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

4/10 (不満)

jose

カップルで旅行
気になった点 : 清潔度、設備とサービス
Definitely not a 5 star property, The room was one of the worst on the property, I ask to change it they would not accept the change claiming there was no roooms available they claim that my room reservation wast that type of room ask for a top room I got the bottom one the first floor next to the stairs definitely the worst room in the property. I would not recommend this place to anyone
2024 年 2 月に 3 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Mr. Jose,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

8/10 (良い)

kaitlyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed for 6 nights. Staff are very kind and accommodating! We really enjoyed the buffet food- good selection every day with enough rotating dishes that you don’t get tired of anything. In my opinion the a la carte restaurants are nothing to write home about. Reservations fill up really fast and they are only available the day before so if you want a decent time you have to book very early in the morning. The pools are nice with the main pool being all ages with a swim up bar and an 18 pool which is a bit quieter and has nicer sun chairs and a better view. We went on a busy week and there’s nothing you can do about this but we had to be at the adult pool every morning before 7am in order to get a seat. The beach nice! Not too many rocks and soft sand. The ocean is too rough to go swimming but the resort offers surfing and boogie board rentals. Overall we had a good time! It’s smaller than other all inclusive’s we’ve stayed at so there’s definitely pros and cons to that.
2024 年 2 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear guest,Thank you for deciding to make Grand Palladium Vallarta your chosen destination for your family holidays.We are very happy to read about your fantastic stay in this paradise, where you could enjoy the friendly attentions of our staff and the beautiful scenery of our facilities. Absolutely we are going to share your comments with the corresponding department to improve the service.It is so kind of you to share your experience with us through this review and I hope you come back and visit us again soon.Cordialy,Ivan Vazquez,Hospitality Manager.

10/10 (非常に良い)

Elvilayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo ok
2024 年 2 月に 1 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 2 月 29 日)
Apreciable huésped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Deseamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 (良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 6 泊滞在
Ivan Vazquezからの返信 (投稿日 : 2024 年 2 月 29 日)
Apreciable huésped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Deseamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.