テラス / パティオ

ラ ペルゴラの口コミ

4 out of 5
ラ ペルゴラ
Vico Primo Rota, 1, Sant'Agnello, NA

口コミ

7.8

良い

評価 10 - 54 件の口コミ中 15 件が非常に良い" "
評価 8 - 54 件の口コミ中 23 件が良い" "
評価 6 - 54 件の口コミ中 10 件が普通" "
評価 4 - 54 件の口コミ中 3 件が不満" "
評価 2 - 54 件の口コミ中 3 件が非常に不満" "

8.6/10

清潔度

8.0/10

スタッフとサービス

7.0/10

設備とサービス

7.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

Tomoki

良かった点 : 清潔度
駐車場が無料なのがよかったです。中心地まで歩くと少し距離があるかなと感じました。

10/10 (非常に良い)

Russell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooftop is very nice, pool is great and the location is perfect 👍
Rosannaからの返信 (投稿日 : 2023 年 10 月 28 日)
Russel, thank you for your great feedback. You are always welcome at Hotel La Pergola!Best regards, Hotel La Pergola Team

8/10 (良い)

Jerlin、Vallejo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 4 泊滞在
Rosannaからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your great feedback!We always try our best to improve every day. Best regards,

8/10 (良い)

Line

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel very clean and modern. Good location in walkable distance to the shops and restaurants but as other reviews have mentioned the shuttle service into Sorrento between 6-11 was excellent and pick up from the centre was on time for coming back to the hotel. Staff were very friendly and helpful with booking trips.
Rosanna からの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Elizabeth, Thank you for staying with us!We are really happy that you had a pleasant experience here. Your 5-star review is greatly appreciated and means a lot to us!Hope to see you soon. Best regards.

8/10 (良い)

Claude、LYON

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chambre petite, avec aucune vue. Le rapport qualité-prix est plutôt mauvais, mais probablement lié au fait que ce soit Sorrento. Bon petits déjeuners.
2022 年 9 月に 3 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 11 月 5 日)
Dear Claude, Thank you for staying with us!We will surely use your feedback makes us improve every day. Best regards.

10/10 (非常に良い)

Ben

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic shuttle bus provided into Sorrento in the evening.
2022 年 8 月に 2 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 10 月 20 日)
Dear Ben, Thank you for staying with us and for your great review!We are really happy your experience was so pleasant. Our shuttle bus is one of Hotel La Pergola highlights. See you soon!

4/10 (不満)

Adolfo

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicht wert
2022 年 8 月に 2 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 10 月 20 日)
Dear Adolfo,Thank you for your review, and we are sorry that your experience was not what you expected. We would be happy to discuss your feedback and improve our services. Best regards,

6/10 (普通)

elham

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The room and reception and pool area were clean but safe , door locks and toilet not working properly in the room The bed was very bad and old and makes too much noise but sheets are very clean Breakfast table very small and the gentleman working there and also working in reception is kind of rude. The hotel is a bit far from everywhere but there is a shuttle and a very nice lady driving people around from evening
2022 年 7 月に 3 泊滞在
Rosannaからの返信 (投稿日 : 2022 年 10 月 20 日)
Dear Elham, Thank you for staying with us!We are truly sorry your experience here was not completely satisfying. The hotel is located in Sant'Agnello, just 15 minutes walk to Sorrento, and the nearest beach is 5 minutes from us as restaurants and minimarkets. The shuttle bus service sure is the highlight of La Pergola.Our team is always happy to help every guest, but we regret that we were not able to transmit that. We will use your feedback to keep improving our services.Hope to see you soon!

10/10 (非常に良い)

Francois

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bel posto tranquillo. Molto pulito. Personale cordiale
2022 年 7 月に 2 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 10 月 20 日)
Gentile Francois, Siamo felici che il suo soggiorno qui da noi sia stato piacevole e la ringraziamo di cuore per aver lasciato quest'ottima recensione!Ci fa molto piacere abbia apprezzato la nostra posizione strategica a pochi passi da Sorrento e la nostra pulizia che per noi imprescindibile. Un caro saluto,

8/10 (良い)

sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay
Hotel was modern and clean. A bit of a walk to the centre of sorrento to bar/restaurant district but the hotel offer a great FREE shuttle service from 6-11pm which was very handy. The pool area was average, did not spend a lot of time there, but the service from staff; especially the man who did the breakfast service was 100% amazing.
2021 年 8 月に 5 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 4 月 4 日)
Dear Sean, many thanks for your precious review! I am glad you appreciate our services and our excellent staff. Best regards, Rosanna

10/10 (非常に良い)

Salvatore

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tutto perfetto grazie alla ragazza in reception super tutto fare
2021 年 8 月に 1 泊滞在
Rosannaからの返信 (投稿日 : 2022 年 4 月 4 日)
Gentile Salvatore, buongiorno dall'hotel la Pergola. Grazie di cuore per le sue fantastiche parole! Sono felice che siamo riusciti a rendere il suo soggiorno perfetto. E' proprio questo il nostro scopo. Speriamo di riaverla presto qui da noi Un caro saluto Rosanna

10/10 (非常に良い)

宿泊されたお客様

2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

santo ivan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
carino
Hotel carino, stile anni 90. Balconcino comodo per rilassarsi fuori. consiglio di prenotare inserendo il parcheggio incluso nella prenotazione perché a Sorrento non se ne trova. L'hotel mette a disposizione gratuitamente il servizio navetta per trasportare gli ospiti in centro in qualsiasi momento della giornata ( entro le 23 )
2020 年 8 月に 1 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 4 月 4 日)
Caro Ivan siamo molto felici che la sua esperienza qui con noi sia stata positiva e la ringraziamo per aver lasciato questa recensione. Cari saluti Rosanna

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect place
Fantastic stay, room was very clean and modern. Staff were friendly and the taxi service offered was so useful. Will definitely stay here again.
2020 年 7 月に 2 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 4 月 4 日)
Good morning from hotel la Pergola! thank you so much for these kind words! We hope to see you soon for another fantastic stay! Best regards Rosanna

8/10 (良い)

Paolo、Napoli

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Soggiorno piacevole ma nonostante nel acquisto del soggiorno il parcheggio era compreso mi hanno fatto pagare 10 euro in più al giorno
2020 年 7 月に 1 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 4 月 4 日)
Gentile Paolo, buongiorno dall'hotel la Pergola. La ringrazio per la sua recensione! Siamo felici che il suo soggiorno da noi sia stato piacevole. La nostra struttura dispone di un parcheggio a pagamento che si trova a pochi metri di distanza. Mi dispiace molto, deve esserci stato un fraintendimento nella comunicazione con il sito di prenotazione, che abbiamo prontamente corretto al fine di migliorare sempre di più! Cari saluti, Rosanna

8/10 (良い)

Alberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Massimoからの返信 (投稿日 : 2020 年 7 月 7 日)
grazie della Sua recensione

8/10 (良い)

alberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Massimoからの返信 (投稿日 : 2020 年 7 月 7 日)
grazie della Sua recensione

8/10 (良い)

GIUSEPPE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
tutto bene, solamente un po distante dal centro.
2020 年 7 月に 2 泊滞在
Massimoからの返信 (投稿日 : 2020 年 7 月 7 日)
grazie della Sua recensione

8/10 (良い)

ivan

グループ旅行
良かった点 : 客室の快適度
2020 年 7 月に 1 泊滞在
Massimoからの返信 (投稿日 : 2020 年 7 月 7 日)
grazie della Sua recensione

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gradevole Weekend
Tutto come da descrizione e da prenotazione, anche il personale disponibilissimo a risolvere qualsiasi problema, c'è anche un comodissimo servizio Navetta. Colazione buona. Ristorante convenzionato buono.
2020 年 6 月に 1 泊滞在
Massimoからの返信 (投稿日 : 2020 年 6 月 22 日)
Grazie da tutto lo staff ! Sperando di rivederVi presto

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Paper thin walls. Doors as well. Thought someone was coming in every time someone can in and out.
2019 年 10 月に 1 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 4 月 5 日)
Good morning from Hotel la Pergola, thank you for your review! I am sorry to hear you had not a completely pleasant excperience here. We work to improve everyday to make our guests holiday as positive as possible. I hope to welcome you again show you the improvements we made. Best regards Rosanna

8/10 (良い)

Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall good.
Our overall stay was satisfying. The staff was helpful and nice and provided a shuttle to town each night. The place was clean and the pool refreshing and kept well cleaned. What we didn't like was the address was confusing and Hotels.com has it listed wrong. Also, I would not stay on the first floor near the front desk again, it was very noisy with thin doors and you can heard everything if your a light sleeper. Rent a scooter, its worth it!
2019 年 9 月に 3 泊滞在
Rosannaからの返信 (投稿日 : 2022 年 4 月 5 日)
Dear Joseph, I am glad your stay with us was satisfaying and that you appreciated the kindness of the staff and the services we offer. That is very important to us. We always try to do better, for this reason we thank you for your review, it will surely help us! Best regards, Rosanna

6/10 (普通)

宿泊されたお客様

Worüber ich mich sehr geärgert habe, ist, dass es die im Angebot angepriesenen kostenfreien Parkplätze nicht gibt. Das Personal hat behauptet dies wäre eine Fehlinformation voe Expedia und hatten auch keine Empfehlung ausser im Halteverbot den Wagen abzustellen. Parkmöglichkeit war eines meiner Suchkriterien und letztendlich mussten wir in einem entfernt gelegenen Parkhaus um 1€/Stunde parken. Das Hotel liegt sehr weit vom Zentrum, auch wenn man schnell geht wie wir braucht man 20 Minuten. Die Zimmer sind sehr hellhörig und insgesamt nicht
2019 年 9 月に 3 泊滞在
Rosanna からの返信 (投稿日 : 2022 年 4 月 5 日)
Good afternoon from Hotel la Pergola! I am sorry to read about the inconvenience you had with the parking. The Hotel has a parking on payment but, in very crowded time, it is possible, unluckily, not to find a spot! Moreover, we also offer a free shuttle service for our guests to reach Sorrento in less than 5 minutes. In any case, thank you for your review! Your opinion is very important and help us to improve. For example, today we have many more parking spots available. Hope to have you here again. Best regards, Rosanna

10/10 (非常に良い)

Wen-chia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
充電插座少, 沒有自己的冰箱, 非獨立衛浴!! 但 其他OK 主人也是熱情
2017 年 8 月に 1 泊滞在

10/10 (非常に良い)

Biagio Minopoli、Villaricca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bellissima vacanza!
Hotel in una bellissima posizione,staff ottimo,struttura molto molto carina e super colazione...ci torneremo sicuramente! :)
2017 年 8 月に 2 泊滞在

8/10 (良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely little hotel!
It was a nice little hotel, albeit a little bit away from Sorrento Town centre. That being said there are lovely views of the bay 5 mins walk away. The pool was ok but there needs to be more sun beds available. The rocking chairs are just not the same.
2017 年 8 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 8 月に 5 泊滞在

8/10 (良い)

anonymous、west london

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A lovely place to stay
Not luxurious but very comfortable- met our needs perfectly. Great base for exploring the area and taking it easy on site. Free shuttle bus to town was a bonus. Lovely breakfasts and great value.
2017 年 8 月に 7 泊滞在

6/10 (普通)

GEORGES

良かった点 : 清潔度
2017 年 8 月に 1 泊滞在

8/10 (良い)

Cathy、UK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good hotel on outskirts of Sorrento
This is a very nice hotel just outside Sorrento about 30 minutes gentle walk through the tree lined back streets. The staff are delightful. As a base this is a good option so long as you don't mind a walk. There is a station 15 minutes walk away, Sant'Agnello, perfect for Pompei, Herculaneum and Naples.
2017 年 8 月に 5 泊滞在

6/10 (普通)

maria gabriella

良かった点 : 清潔度、施設のコンディションと設備
2017 年 7 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

Perdimos 3 horas en el ckeck in porque no respetaron lo que reservamos y nadie hablaba español, su inglés era malo y no podíamos comunicarnos bien
2017 年 7 月に 2 泊滞在

2/10 (非常に不満)

Ulla

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Lydt og elendige senge
Værelset var relativt lille. Sengen var virkelig elendig. Det trak voldsomt ind af altsndøren, klart uegnet til ophold "udenfor sæson" meget meget lydt

6/10 (普通)

Emilie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was comfy and breakfast was good. People were really noisy though in the morning by 730

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

6/10 (普通)

Ren、Toronto

良かった点 : 清潔度
An ok option
We didn't realize this hotel was about a 20min walk from downtown Sorrento. There was a shuttle but it wasn't that frequent and could only hold 7 people at a time so around dinner you had to wait for a few trips. When we arrived the power was out and they didn't mention it so we didn't know if it was just our room or the hotel. Luckily they were able to fix it by the time we returned before dinner. The room was nice but we were on the first floor and had the window open so around 5am I heard people working outside. The roof top lounge area was very nice and breakfast was good.

8/10 (良い)

Joe、Monks kirby

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brilliant!
The sat nav took us down some really tiny streets that we weren't confident going down in the car but apart from that it was brilliant. Friendly staff and great sized room.

2/10 (非常に不満)

Emerson、São Paulo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Reserva confirmada sem hospedagem
Não houve estadia, pois ao chegar no hotel fomos informados que havia ocorrido um realocação e ficaríamos hospedados em outro hotel. Desta forma entendo que o hotel não é confiável, pois investimos horas à procura de um hotel que caiba em nosso orçamento e ainda traga o conforto desejado e isso não se cumpriu. Só tenho a ressaltar que a equipe do hotéis.com foi de um profissionalismo exemplar e fez com que o hotel Pergola garantisse as mesmas condições no outro hotel. Parabéns para a equipe e como lição aprendida: Sempre liguem para a central de atendimento que eles resolvem o problema. Não faça o checkin no hotel indicado, afinal a reserva foi confirmada.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Bon séjour mais pourquoi nous indiquer un restaurant très éloigne de l'hôtel alors qu'il y a un très bon restaurant et très sympathique juste à côté .

2/10 (非常に不満)

Luigi、Prato

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
< La pergola Hotel
Ho prenotato numerosi alberghi, soprattutto all'estero, con Expedia con ottimi e sottolineo ottimi, prezzi e qualità. Questa volta, come già scritto siamo rimasti profondamente delusi avendo dovuto subire cattivi servizi e scarsa pulizia e cattivo funzionamento delle attrezzature e precisamente: - formiche, numerose, in bagno, compresa la biancheria, Purtroppo non ho fatto foto, - lavandino otturato, - persiana rotta, non si poteva chiudere, - pulizie sommarie - piscina scarsamente utilizzabile, per mancanza di spazi e soprattutto acqua fredda in quanto disposta al sole solo dalle 11 alle 17 (circa). Questi i principali problemi, comunque NON è sicuramente da considerare un tre stelle, al massimo due!!!. Inesistente, contrariamente a quanto offerto da Expedia, il rapporto prezzo qualità, risultata molto più conveniente in rapporto prezzo qualità con Hotel a quattro stelle. Struttura da NON consigliare, negativo anche per Expedia perché qualora si ripetesse un problema del genere non esiterei a cambiare, mia malgrado operatore. Esperienza assolutamente negativa.

10/10 (非常に良い)

Kirsty & Jason、Edinburgh, Scotland

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
lovely hotel close to centre of Sorrento
La Pergola is a comfortable hotel on a quiet street on the edge of Sorrento, close enough to be able to walk into town. Hotel offers a shuttle car service into town in the evenings so we often took this in, had dinner and then walked back to the hotel. Hotel staff are friendly, helpful and accommodating. The rooms are kept very clean and are comfortable. The pool was open 9 till 7 whilst we were there and was a great place to swim, play or just cool down at the end of a day's sightseeing. There was a good range of food on offer for breakfast.

8/10 (良い)

ka lei、Hong kong

良かった点 : スタッフとサービス
The receptionist was great and her English is good as well

8/10 (良い)

oduk、한국

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
좀 멀지만 깔끔하고 좋습니다
역에서 좀 떨어져 있고 골목으로 들어가야해서ㅈ조금 힘들었지만 호텔은 청결했고 스텝들도 모두친절했습니다. 한가지 침대옆에 전원 플러그가 있었으면 좋았을껄 하는 생각입니다. 아침식사에 대한 기대는 안하시는게...

10/10 (非常に良い)

berty、wales

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Very friendly hotel
Nice small hotel quite near the town and harbour. Breakfast is very basic but is quite good . Pool is good but not heated

8/10 (良い)

Sam、Australia

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good
Hotel is good location but off the centre. Happy with everything:) good value for money.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
service impeccable,personnel adorable
excellent hotel,restaurant avec plats copieux et trés bons,parfait rapport qualité/prix

4/10 (不満)

Eddy Perez、Miami Florida

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Never again
Besides the cost of the room you have to pay the A/C without any pervious notification. There's an additional cost for every person and for every night you stay .

8/10 (良い)

Dave

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff and good breakfast.
Staff was friendly and the provided breakfast was good.