This is the first time to write a review on expedia but I feel like I have to voice my opinions here. First of all, the room I stayed at was completely different from the picture. The room was much smaller, smelled like mold grew in old tatami mat.
When I checked in the people at the hotel didn't help me with putting my stuff away, instead they just told me to fold the baby stroller. There's no ventilation system in the toilet, nor the bathroom. We didn't even bother to use the private bathroom belonging to the room. We couldn't stand being there too long, therefore I cancelled the stay via expedia after first night. They didn't let me cancel the rest of two nights, I had to come back to stay for another night. To make things even worse after I went back to the hotel, they told me that they actually charge 1500 yen for a night for a baby, which was not explained to me at all when checking in. I asked them why all of a sudden the fee wasn't charged via expedia but the hotel staff only repeated saying everything was written on the expedia page. I complained this matter to expedia and they negotiated for multiple times, yet no success.
The whole stay was uncomfortable and irritating. I would not recommend this hotel at all.