I arrived the booked hotel, but there were empty. I have been waiting one hour outside the hotel during cold weather. There is no direct contact to the hotel from hotel.com
Finally I found their contact # from their website. They moved my booking to another hotel, Macdonald Highlands Hotel, without any notice to me. They told me because I booked the hotel from 3rd party (Hotels.com) so they can’t contact me. I think it is non sense. I can’t pay £25 for the dinner package, I have to pay the normal price from their menu (because I moved another hotel so I have to changed my plan for dinner).
Thomas
2024 年 1 月に 3 泊滞在
2/10 (非常に不満)
Alison Lynne
2023 年 12 月 17 日
気になった点 : スタッフとサービス、客室の快適度
Alison Lynne
2023 年 12 月に 3 泊滞在
6/10 (普通)
Carol-Anne
家族旅行
2023 年 12 月 8 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Disappointing
I think I expected too much from this hotel going by the pictures and the experience I’ve had at other MacDonald hotels I expected a comfortable stay. The hotel was in need of a refurbishment especially the bathroom area. I found the surround of the bath had not been cleaned and found a dead spider on the window sill. I know these are little things but we stayed at this hotel as they offered a Christmas experience so expected my children to stay in a clean bedroom. The hotel room was very cold it was -9 outside I turned the heater to the maximum but it still was only mildly warm to touch. After a couple of visits to reception the agreed to bring up a heater which made a massive difference. Breakfast was okay again my expectations were high especially since it was advertised as a family friendly Christmas weekend break there was hardly anything child friendly for breakfast apart from cereal. I won’t be returning to this hotel I don’t think it represents the MacDonald brand well.
Carol-Anne
2023 年 12 月に 1 泊滞在
8/10 (良い)
stuart
2023 年 9 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was perfectly fine. Clean and bed was comfortable. Hotel itself looked a little tired..
stuart
2023 年 9 月に 1 泊滞在
8/10 (良い)
Ruth
2023 年 9 月 15 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Pleasant stay need better info from Hotels.com
No stars to Hotels.com who send the wrong information about which MacDonald Hotel we were staying in. I was sent details for a hotel which is currently closed at the MacDonald resort. The resort has three hotels, one of which is currently closed for renovation and we wasted some time looking for the correct hotel. The actual hotel, the MacDonald Highlander was very comfortable though in need of some updating. Very tasty buffet breakfast.
Ruth
2023 年 9 月に 1 泊滞在
4/10 (不満)
Stephen
2023 年 9 月 5 日
Stephen
2023 年 9 月に 1 泊滞在
6/10 (普通)
Andrew
家族旅行
2023 年 8 月 5 日
良かった点 : 清潔度、客室の快適度
Andrew
2023 年 8 月に 2 泊滞在
8/10 (良い)
Lisa
2023 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lisa
2023 年 7 月に 3 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2023 年 7 月 23 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Run down
Very tired and run down, the hotel looks awful from the outside and isn't much better inside as soon as you walk in the place smells damp and musty, the bar and restaurant are drab, the stairwells and corridors desperately need freshened up as do the carpets and bathrooms in the room. We had a room right next to the stairwell and were constantly woken up through the night by the doors banging. So glad we only had to stay one night definitely won't be back.