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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with free parking, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

1 bedroom, desk, blackout drapes, iron/ironing board
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Lobby
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The current price is ￥17,661
￥20,212 total
includes taxes & fees
Aug 3 - Aug 4

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | 1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

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Exterior

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8.2 out of 10, Very Good, 1,142 reviews
The price is ￥22,551
￥25,693 total
includes taxes & fees
Aug 10 - Aug 11
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About the neighborhood

Map
95060, CA, Santa Cruz, 516 Water St

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel near Santa Cruz Beach Boardwalk
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool with pool umbrellas
  • Free self parking
  • Self-serve breakfast (surcharge), express check-out, and a TV in the lobby
  • A 24-hour front desk, a vending machine, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 50 rooms boast comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 40-inch LCD TVs with premium channels
  • Mini fridges, microwaves, and free infant beds

Languages

English, Hindi, Spanish

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Aug 5 - Aug 6
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:30 AM for a fee

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–9:00 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Jul 20, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Aug 3, 2025 start from ￥17,661, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street, and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Santa Cruz Mission State Historic Park are also within 10 minutes.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 200 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 225 out of 1001 reviews
Rating 4 - Poor. 170 out of 1001 reviews
Rating 2 - Terrible. 159 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10

Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025

10/10

It’s a nice place
Stayed 1 night in Jun 2025

8/10

Rooms little smaller
Stayed 4 nights in Jul 2025

8/10

The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025

6/10

Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025

8/10

Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Stayed 2 nights in Jun 2025

10/10

Great stay! Staff very friendly.
Stayed 1 night in Feb 2025

2/10

I didn't like this property at all. Let the photos speak for it.
Stayed 1 night in Apr 2025

8/10

They need to have a water machine where you can get your drinking water
Stayed 1 night in May 2025

6/10

Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Stayed 2 nights in Jun 2025

4/10

Rude staff, room not equipped and terrible cleaning
Stayed 1 night in May 2025

6/10

Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Stayed 1 night in Jun 2025

4/10

The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Stayed 1 night in Jun 2025

2/10

Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Stayed 1 night in Jun 2025

2/10

Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Stayed 3 nights in Jun 2025

6/10

This is an updated motel, the kind where there are no indoor hallways to your room. The room windows face the pool and exterior walkways, so there *will* be people walking by your window and you'll get some noise from that and and the pool, vehicles, etc. It's not bad, just be sure to expect that. The rooms are small, with in old in wall A/C that worked ok, but overly cold weirdly. Tile/laminate floors though weren't mopped thoroughly, so we washed our feet before getting into bed. Breakfast was ok but included. The pool was good, though not heated (this was in late June and still quite cold to get into). Area is ok, but I did see a street walker outside (not a risk, but paints a picture). I'd consider staying again, though I'd probably opt for somewhere else tbh.
Stayed 2 nights in Jun 2025

10/10

Very clean and very welcome service.
Stayed 1 night in Oct 2024

8/10

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Stayed 1 night in Dec 2024

8/10

I would stay here again.
Stayed 1 night in Apr 2023

10/10

Perfect for the night.
Stayed 1 night in Jun 2024

10/10

Blow dryer didn't work, but staff was kind enough to make things work.
Stayed 1 night in Jan 2025

4/10

The room had an odor. The towels need replacing they were old, dingy and on top of that there were only two towels provided in the room. There was a stain on the bedsheets and the bedding could use some updating with only one sheet and a paper thin duvet.
Stayed 1 night in Mar 2025

10/10

Noise issue that was handled swiftly by management
Stayed 1 night in Jan 2025

10/10

Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024

8/10

Great location close to downtown and major roadways while still being quiet and safe.
Stayed 2 nights in May 2023