施設からの眺望

グランドベイホテルサンフランシスコの口コミ

4 out of 5
グランドベイホテルサンフランシスコ
223 Twin Dolphin Dr, Redwood City, CA

口コミ

8.2

とても良い

評価 10 - 1000 件の口コミ中 530 件が非常に良い" "
評価 8 - 1000 件の口コミ中 193 件が良い" "
評価 6 - 1000 件の口コミ中 139 件が普通" "
評価 4 - 1000 件の口コミ中 75 件が不満" "
評価 2 - 1000 件の口コミ中 63 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

KEISUKE

2022 年 7 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2022 年 7 月 20 日)
Thank you for providing such a wonderful rating, Keisuke! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
疲れて到着したが、スムーズな対応とリラックスできる空間。
2020 年 2 月に 3 泊滞在
Pullman GMからの返信 (投稿日 : 2020 年 2 月 20 日)
Thank you very much for your review. We are delighted to know that you enjoyed your stay and look forward to welcoming you back soon. With warm regards, Richard

6/10 (普通)

宿泊されたお客様

2020 年 2 月に 3 泊滞在
Pullman GMからの返信 (投稿日 : 2020 年 2 月 11 日)
Thank you very much for sharing your review. We are truly sorry for not meeting and exceeding your expectations. We remain at your service and look forward to welcoming you back soon. Richard

8/10 (良い)

SHUNTARO

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
施設はきれいです。 立地が市内から離れているので、車がないと移動が大変です。
2020 年 1 月に 4 泊滞在
Pullman GM からの返信 (投稿日 : 2020 年 1 月 23 日)
Thank you very much for sharing your review. We are delighted to read that you enjoyed your stay with us, I am truly sorry for our location not being that convenient for you. I truly hope you stay with us again during your next trip to the SF area. Warm regards, Richard.

10/10 (非常に良い)

Takashi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
Pullman GMからの返信 (投稿日 : 2019 年 12 月 19 日)
We are delighted to know you enjoyed your most recent stay with us. Thank you very much for your participation. We look forward to being of service to you again soon. Richard

10/10 (非常に良い)

Aiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
対応がスムーズかつ、素敵なお部屋でした
台風によるフライトキャンセルで延泊という形でHotels.comで取ったのですが、非常にスムーズに色々と対応してくださりありがたかったです。 アメニティに歯ブラシがなかったのだけ気になりましたが、それ以外は大満足。空港とシリコンバレー、サンフランシスコ、全てに行く必要があったので、助かりました。
2019 年 10 月に 2 泊滞在
Bernie K. -Front Desk Supervisor からの返信 (投稿日 : 2019 年 10 月 19 日)
Aiko, Thank you so much for your review! I'm so sorry your flight got delayed. I'm glad we were able to assist you during the stay! We hope to welcome you back soon!

8/10 (良い)

Sara

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Rooms were small but location was convenient.
2024 年 1 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Sara, Thank you for taking the time to comment on your stay at Grand Bay Hotel San Francisco. It is excellent to know you were pleased with the majority of your visit and loved our fantastic location. However, we are sorry for the disappointment with the size of your room. We appreciate your feedback, and we hope you will give us another opportunity the next time you are in the area.Safe and Happy Travels,Benjamin Duverge, General Manager

6/10 (普通)

Meg

出張
気になった点 : スタッフとサービス
Lengthy checkin process. Additional nightly parking fee though no public parking option exists. Room a/c outdated and slow to respond. Upon check room was 75*, took over 90mins to cool down to 68*. Rundown finishes. 3 star amenities and location at 4 star price
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Meg, Thank you for taking the time to share your thoughts. We are glad you liked some aspects of your stay and our location, but we are sorry for not meeting some of your expectations and for any inconvenience caused due to the concerns you had with the air unit in your room. We appreciate you bringing this to our attention and will address this appropriately. We also regret the disappointment you had with the parking fees. We are grateful for your feedback and hope to have another opportunity to host you in the future.Warmest regards,Benjamin Duverge,General Manager

6/10 (普通)

Danielle

カップルで旅行
The overall stay was great but the room itself wasn’t as clean. When we left for the day and came back the sheets weren’t changed from the night before. I like the hotel it was nice and the in room service was great.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Danielle, Thank you for taking the time to post your review. While we appreciate your kind remarks about our room service. and had a comfortable stay, we are sorry for not meeting some of your expectations and for the cleanliness issues you outlined. We have shared your comments with our housekeeping team to ensure we do not repeat these issues in the future. We are grateful for your business, and we hope to have another chance to restore your faith in us.Warmest regards,Benjamin Duverge,General Manager

10/10 (非常に良い)

Jose、Redwood city

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Jose, Thank you for choosing to stay with us at Grand Bay Hotel San Francisco and for your excellent rating. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the area. Have a wonderful day, and travel safely.Safe and Happy Travels,Benjamin Duverge, General Manager

8/10 (良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful safe location. Room was clean but bathroom tub was a bit old and felt gross. Overall a great stay
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Michelle, Thank you for selecting Grand Bay Hotel San Francisco and for your kind rating. We are delighted to know that you loved our fantastic location along with the immaculate room. Having said that, we have taken additional note of your comments regarding the bathroom tub as we strive to improve our guest experience. We are grateful for your feedback and hope to see you again.Safe and Happy Travels,Benjamin Duverge, General Manager

6/10 (普通)

Uttiya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Generally good hotel. Occupancy rate seemed to be low during my stay. What I didn't like is -- they charge 20$ amenities fee per night -- which is on top of what I paid in Expedia. This was totally unexpected, so I thought it was unfair.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Uttiya, Thank you for taking the time to share your thoughts. We hope you enjoyed many aspects of your stay, but we regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your patience and hope to have another opportunity to host you.Warmest regards,Benjamin Duverge,General Manager

10/10 (非常に良い)

Xiaozhi

良かった点 : 清潔度、スタッフとサービス
Comfortable.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Xiaozhi, Thank you for choosing Grand Bay Hotel San Francisco and for your excellent rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Safe and Happy Travels,Benjamin Duverge, General Manager

10/10 (非常に良い)

Gabrielle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved this hotel! It was clean and spacious. The shower pressure was amazing and the bed was so comfortable. This felt very high end with a great price-point. Would recommend and stay again.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Gabrielle, Thank you for choosing Grand Bay Hotel San Francisco and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our immaculate and spacious accommodations with thoughtful in-room amenities and that you found us at an excellent value. We appreciate your recommendation to future travelers and we look forward to hosting you again.Safe and Happy Travels,Benjamin Duverge, General Manager

4/10 (不満)

Alireza

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon entering the room, I noticed that the bed did not have a sheet. Despite calling the front desk to request either a bed sheet or a room change, no action was taken to resolve the issue. This lack of attention to basic amenities greatly impacted my comfort during the stay. Furthermore, the next morning, when I attempted to use the iron to press my shirt, I discovered that it was not functioning properly. This added inconvenience only compounded my dissatisfaction with the overall experience.
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Alireza, Thank you for reviewing your recent experience at our hotel. Please accept our apologies for the issues you encountered with the room assigned to you and for the lack of attentiveness from our front desk associates. We have shared your comments with the appropriate teams to ensure a much better guest experience moving forward. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Warmest regards,Benjamin Duverge,General Manager

10/10 (非常に良い)

Mischell、Dallas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a fantastic hotel with a fabulous staff. The bar has excellent drinks, and the restaurant has scrumptious food. The rooms are comfortable, and the beds are luxurious. This was my second time staying here, and I will definitely stay again if I get to go back.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Mischell, Thank you for being our guest once again and for the feedback. We are pleased to know you had a great time at our on-site restaurant and enjoyed the delicious food and drinks we serve. We are also glad to know that you were delighted with our devoted associates and comfortable accommodations. We are grateful for your comments and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Jeffrey

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an appointment at Stanford Medical Center in the morning. This is a nice hotel easy on and off the 101 close to the medical facility.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Jeffrey, Thank you for taking the time to evaluate your experience at Grand Bay Hotel San Francisco. We are pleased to know that our location near the medical facility was perfect for your needs and appreciate your comments. It was a pleasure having you here, and we look forward to hosting you again.Safe and Happy Travels,Benjamin Duverge,General Manager

6/10 (普通)

Anfisa

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The staff at the bar and reception desk are very unfriendly. They double charged me for my room and I had to ask for refund twice. I found hair on the robe in the room which made me wonder if they wash them. Everything is super over priced. I am never coming back here.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Anfisa, Thank you for taking the time to evaluate your recent stay at our hotel. We are genuinely sorry for the service concerns you had with our front desk associates and apologize for the difficulties you experienced while getting the refund. We value your feedback, and have shared your comments with the appropriate teams to ensure such concerns are not repeated. We also appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. We are grateful for your patience and hope to see you again to provide you with the hospitality for which we are known.Warmest regards,Benjamin Duverge,General Manager

6/10 (普通)

Elizabeth

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The main floor was nice as it sits along the water and the restaurant was good. The rooms need to be upgraded and the walls are very thin so you could hear next door which made it hard to sleep at times.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Elizabeth, Thank you for being our guest and for the feedback. We are glad to read you had an overall satisfactory visit and that you enjoyed your time at the restaurant. However, we are sorry to read that the room you were in did not meet your expectations. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 (非常に良い)

Keith

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice, clean and well appointed facilities. Spacious room with plenty of work space area.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Keith, Thank you for choosing to stay at Grand Bay Hotel San Francisco and for the feedback. We are pleased to know we exceeded your expectations and appreciate you mentioning how much you liked our spacious and comfortable accommodations. We are grateful for your comments and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

8/10 (良い)

Gerald、Meadow Vista

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Gerald, Thank you for being our guest at Grand Bay Hotel San Francisco. We are glad you had a pleasant stay with us and hope to see you again soon. Safe and Happy Travels,Benjamin Duverge,General Manager

8/10 (良い)

Robertta

家族旅行
良かった点 : 清潔度、設備とサービス
We stay here often. At least every 8 weeks. Overall a good experience. The staff are good, except for one cranky woman at the front desk. She seems unhappy in her job and unwilling to offer customer service. We asked to borrow a pair of scissors to cut tags off of our baggage that was in our room. She said we would have to bring our bags down to the front desk from our room! We ended up getting a steak knife from the very nice guy at the restaurant to take up to our room and cut the tags. A very simple thing, but made difficult by an employ who doesn’t get it!
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Robertta, Thank you for being our guest at Grand Bay Hotel San Francisco once again and for the feedback. We are delighted to know your overall visit with us was pleasant and appreciate you mentioning our devoted associates. However, we are genuinely sorry for the service concerns you had with one of our front desk associates, and we have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Edwin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything good
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Edwin, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Grand Bay Hotel San Francisco. We hope to have the pleasure of doing so again on your next visit to the area.Safe and Happy Travels,Benjamin Duverge,General Manager

6/10 (普通)

Jeffery

カップルで旅行
気になった点 : スタッフとサービス
We had to move rooms in the middle of the night because of noise and someone that kept trying to open the middle adjoining door. Service at the restaurant downstairs was good. Overall, the front desk staff is very inaccurate and may mess up your reservation (Sending you to a double bed instead of a king), or put you in a bad room. Overall the hotel is not a 4 star hotel. It's not even close to a star IMO.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Jeffery, Thank you for taking the time to review your recent stay at our hotel. We regret that the room type you requested was not available, and genuinely sorry for the major inconvenience caused by the neighboring patron. We have taken note of your comments and have shared them with the appropriate team to ensure such concerns are not repeated. We are grateful for your patience and hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Warmest regards,Benjamin Duverge,General Manager

6/10 (普通)

Marino Vilano

良かった点 : スタッフとサービス
A lot of misleading information. For one the view from my room was a rooftop of another floor. Had no microwave, no refrigerator. Not a fan of having to park for parking when I already paid a decent amount for the room.
General Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Mr. Vilano,Thank you for choosing to stay at our hotel and for the feedback. We are genuinely sorry for not meeting your expectations with the in-room amenities and understand the frustration caused by the views from the room assigned to you. In the future, please know our front desk is always available to make you as comfortable as possible. We also regret your disappointment with the parking fees. We appreciate your patience and hope to see you again to provide you with a much better impression.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 (非常に良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone from the hotel staff to the restaurant service was amazing
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Cheryl, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted associates. We will surely share your compliments with our team to keep them motivated. It was a pleasure hosting your visit, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

yijia、Boston

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful property and very quiet. I will come back again.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Yijia, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are delighted to know we exceeded your expectations with our comfortable and well-kept property. We are pleased to hear about your return and look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Michael

Excellent service and cleanliness.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Michael, Thank you for choosing to stay at Grand Bay Hotel San Francisco and for taking the time to evaluate your recent experience. We are delighted to know that we exceeded your expectations and appreciate you mentioning our clean property and devoted associates. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Violina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk were so nice.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Violina, Thank you for taking the time to share your recent experience at Grand Bay Hotel San Francisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted front desk associates. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

8/10 (良い)

April

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear April, Thank you for the generous rating of Grand Bay Hotel San Francisco. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Patricia

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Patricia, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Grand Bay Hotel San Francisco. We look forward to welcoming you back on your next visit!Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The people are great here. They are very helpful.
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear John, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are delighted to know we exceeded your expectations with our hospitality and will surely share your compliments with our devoted associates to keep them motivated. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the moment we checked in, the staff was kind and courteous. The facility was very clean and we did not have any issues. We will definitely be booking our next stay here next time we are in the area.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Lisa, Thank you for evaluating your recent stay at Grand Bay Hotel San Francisco. We are pleased to know you had a great time here and appreciate you mentioning our devoted associates and comfortable property. It was a pleasure having you here, and we look forward to welcoming you again.Safe and Happy Travels,Benjamin Duverge,General Manager

10/10 (非常に良い)

Becky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Becky, We are delighted you enjoyed your stay at Grand Bay Hotel San Francisco. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Safe and Happy Travels,Benjamin Duverge,General Manager

4/10 (不満)

Sou

良かった点 : 施設のコンディションと設備
Would not stay here again. Had to pay $30 for parking and door to room did not work.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Sou, Thank you for taking the time to review your recent stay at our hotel. Please accept our apologies for the issues you had with the door to your assigned room and for the inconvenience this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We also regret your disappointment with our parking fees. We appreciate your patience and hope you will give us another opportunity to provide you with the flawless stay you deserve.Warmest regards,Benjamin Duverge,General Manager

8/10 (良い)

yachiao

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Yachiao, Thank you for the wonderful rating for Grand Bay Hotel San Francisco! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Safe and Happy Travels,Benjamin Duverge,General Manager

2/10 (非常に不満)

Aaron

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Aaron, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 (非常に良い)

Diego

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean & They have a nice Gym.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Diego, We want to thank you for choosing to stay with us at Grand Bay Hotel San Francisco. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. We also appreciate you mentioning how our fitness center enhanced your time with us. It would be an honor to host you again when you return to San Francisco. Have a wonderful day, and travel safely.Safe and Happy Travels,Benjamin Duverge General Manager

8/10 (良い)

Vijay Kumar

良かった点 : 清潔度
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Mr. Kumar, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Grand Bay Hotel San Francisco. We look forward to welcoming you back on your next visit.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 (非常に良い)

rainer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a great spot. Only hotel in the bay area I would stay at.
2024 年 1 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Rainer, We are delighted to hear that you consistently find our hotel to be a great spot, and we appreciate your loyalty as the only choice for accommodation in the Bay Area. Providing a positive and memorable experience for our guests is our utmost priority, and we look forward to welcoming you back to Grand Bay Hotel San Francisco on your future visits. Thank you for taking the time to share your feedback, and we are thrilled to be your preferred hotel in the Bay Area.Safe and Happy Travels,Benjamin Duverge General Manager

8/10 (良い)

SILENA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My overnight stay was great! Beautiful property. Quick friendly check in check out. The bar was amazing! Thank you!
2024 年 1 月に 1 泊滞在
General Manager からの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Silena, We sincerely appreciate your positive feedback on your recent overnight stay at Grand Bay Hotel San Francisco. It brings us immense joy to learn that you found our property beautiful and that your check-in and check-out experiences were both quick and friendly. We're thrilled to hear that you enjoyed the ambiance of our bar, and we extend our heartfelt gratitude for your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay!Safe and Happy Travels,Benjamin Duverge General Manager

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Robert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Grand Bay Hotel San Francisco; we hope to see you again soon. Safe and Happy Travels,Benjamin Duverge General Manager

10/10 (非常に良い)

Tony

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Tony, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Grand Bay Hotel San Francisco. We look forward to your return and wish you all the best with your future travels. Safe and Happy Travels,Benjamin DuvergeGeneral Manager

10/10 (非常に良い)

Nadia Ortega De

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Staff, the Sheets, the Towels all on Point. I would definitly love to stay there again.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Ms. Ortega De, We are delighted you chose to stay with us at Grand Bay Hotel San Francisco. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations and exceptional service. Thank you for taking time out of your busy day to recognize our efforts. We look forward to welcoming you again soon. Warmest regards,Benjamin DuvergeGeneral Manager

6/10 (普通)

Jillian

出張, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Hidden fees no spa had room available for early check in it was 1130 and was going to make me pay 50$ but complementary early check in is 1 for free won’t stay here again ever
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Jillian, Thank you for taking the time to relay your thoughts to us. We regret the disappointment you had with regard to the early check-in charge and that any fee came as a surprise to you. We appreciate your sentiments in this regard. Moreover, we are sorry if we could not provide you with an enjoyable visit. It is our hope you will change your mind and allow us to host you on a future date. Warmest regards,Benjamin DuvergeGeneral Manager

2/10 (非常に不満)

FREDDIE

2024 年 1 月に 1 泊滞在
Benjamin Duverge General Managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Freddie, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve.Warmest regards,Benjamin DuvergeGeneral Manager

10/10 (非常に良い)

Mary Anne、San Anselmo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is very nice and is either new or recently upgraded. The rooms large and very quiet.
2024 年 1 月に 1 泊滞在
Benjamin Duverge General Manager からの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Ms. Anne,Thank you for taking the time to share feedback about your stay. We are delighted to know your room was perfect and that you also loved our well-kept property. Thank you again; we look forward to your next stay at the Grand Bay Hotel San Francisco.Safe and Happy Travels,Benjamin Duverge General Manager

10/10 (非常に良い)

Tina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We visit family in the area , nice staff, we had a great room with beautiful views
2023 年 12 月に 3 泊滞在
Benjamin Duverge General Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Tina, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Grand Bay Hotel San Francisco! We are delighted that you thoroughly enjoyed your stay, most notably our comfortable rooms, devoted staff, and exceptional views. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Safe and Happy Travels,Benjamin Duverge General Manager

6/10 (普通)

Christien

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Christien, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Warmest regards,Benjamin DuvergeGeneral Manager

4/10 (不満)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Coming back to the hotel at 1:30AM my key didn’t work on the door. Two trips to the front desk to reprogram the key didn’t work. Security walked me back to the room and saw mine didn’t work and their master key didn’t work either. A call to maintenance and another trip down to the front desk and back to my room finally got the door working. It’s not 2:AM. Then the people I the room next door came in and started aren’t and throwing thing around. They left and came back a couple if times slamming the door so hard my bed shoot. Then the female somehow licked the man out of the room. He continually tried to talk to her through the door and constantly knocking. She would occasionally crack the door open and they would argue. Finally after an hour and a half if this I called the front desk and they came to remove the man. It’s not 5:30AM and I’ve had not sleep. Worst. Night ever in a hotel!!!!!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Robert,Thank you for being our guest. Please accept our apologies for the major inconvenience you had due to the key card, and we have shared your comments with the appropriate team to ensure such concerns are mitigated. We are also sorry for the noise disturbance you underwent and understand the frustration this caused you. Moreover, we regret not meeting your expectations with our parking fees and do know this information is already posted on our hotel website.We are grateful for your patience, and we hope to see you again to provide you with the flawless stay you deserve.Warmest regards,Benjamin DuvergeGeneral Manager