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フェアモント サンフランシスコの口コミ

5 out of 5
フェアモント サンフランシスコ
950 Mason Street Atop Nob Hill, San Francisco, CA

口コミ

8.6

非常に良い

評価 10 - 1005 件の口コミ中 639 件が非常に良い" "
評価 8 - 1005 件の口コミ中 165 件が良い" "
評価 6 - 1005 件の口コミ中 101 件が普通" "
評価 4 - 1005 件の口コミ中 60 件が不満" "
評価 2 - 1005 件の口コミ中 40 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

NAOKI

2023 年 2 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2023 年 5 月 3 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noriel Torres Front Office Manager Fairmont San Francisco

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I could get used to this!!! Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Matthew

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Ezequiel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, great staff
2024 年 4 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 (良い)

Mariana

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Creo que es un poco vieja y habria que renovar ciertas ventanas y algunos baños. Es un poco ruidoso. Por lo demas muy buen servicio, muy comodas camas y muy buen rumbo, tambien muy bonito hotel.
2024 年 4 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

EILEEN

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s an older hotel but very iconic also is well kept.
2024 年 4 月に 2 泊滞在
Lucasからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Eileen, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

6/10 (普通)

Dena

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
It’s a nice old hotel. It needs a better lounge/bar area because it only has the Tongo (looks like pirate of the Carribean) or a bar in the area that they serve breakfast. For such an old iconic hotel I would think it would have better amenities.
2024 年 3 月に 3 泊滞在
Lucasからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Dena, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of, and I will speak with our hotel to see how we are able to add more amenities for our hotel. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 (非常に良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous! My second best hotel stay ever! This hotel is a joy. The staff (front desk, concierge, dining, doorman) were thoughtful, attentive, and kind. The beds were comfortable and had high quality sheets. Shower pressure excellent. The outdoor garden and bee area are both stunning. But even better, the Tonga Room in the basement is a blast. The location is perfect with a beautiful park with a kids’ area is a stones through away. The historic Grace church is a two minute walk. Everything about this hotel is perfect and we will be back!
2024 年 3 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

ANDRES

Gran ubicación. Buen hotel con agradable desayuno!
2024 年 3 月に 7 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Tiffany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently had the pleasure of staying at this beautiful property and overall, my experience was great. From the moment I arrived, I was greeted by friendly and helpful staff. Despite a minor hiccups with the room not being feather-free initially, no slippers or robes, the issues were swiftly addressed upon request, demonstrating the attentiveness of the staff. While the furnishings could benefit from a refresh, they didn't detract significantly from the overall charm of the property. Additionally, although the in-room espresso maker was a nice touch, I found the serving size to be on the smaller side, even when set for a larger cup. However, this was easily remedied by running multiple cups. One highlight of the property was the art studio and historical pictures adorning the hallways, adding a delightful touch to the ambiance. Overall, I would highly recommend this property for its beauty, friendly staff, and attention to guest needs, despite minor areas for improvement.
2024 年 3 月に 3 泊滞在
Lucasからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Tiffany!Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours!Thank you again, and I hope to see you back soon.Lucas YehFront Office Manager

10/10 (非常に良い)

William

2024 年 3 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 30 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Richard、Brookline

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always love the old school tradition of this hotel. Just a classic, and never disappoints. Location is a bit of an oasis close to the action, but not in it.
2024 年 3 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

BEI WEN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Debbie、Livermore

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This historic hotel is still beautiful! We were promptly greeted by valet and sent inside to check in, which was quick and friendly. Were given our room even though we were early. The lobby is grand and spacious. Ceilings are high throughout the hotel. Our standard room was small but comfortable and well kept. Comfortable bed! A great place for a weekend getaway.
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Elizabeth、Oakdale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 23 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very historic, beautiful, friendly staff, walkable area.
2024 年 3 月に 4 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The nicest hotel I’ve been to. Just know that parking is $80! All worth the experience though!
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Gemini

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is an absolutely spectacular hotel, with great views and great service. Looking forward to visiting again soon.
2024 年 3 月に 5 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Zackery

2024 年 3 月に 1 泊滞在
Lucasからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Zackery, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 (非常に良い)

Kristin、MERRICK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 17 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Rachel

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We stayed in the golden gate suite, which had the most gorgeous view. My rating is primarily because the room and view was stunning! For a 5 star hotel, the service was a little slow at times (room being ready, requests for extra glasses for the room took over 1.5 hours, car took 25 mins to be brought to the front). We still felt it was worth it for the magnificent views!
2024 年 3 月に 1 泊滞在
Lucas Yehからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello Rachel,Thank you so much taking time out of your day to write us a review! I am happy to hear that you enjoyed your stay with us along with all the amenities we had to offer.We hope to see you again soon, but until then please have a wonderful day!Lucas YehFront Office Manager

10/10 (非常に良い)

paul h

カップルで旅行
良かった点 : 設備とサービス
This is the best / feel really comfortable and glad we chose this hotel
2024 年 3 月に 1 泊滞在
Lucasからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Paul,Thank you so much for taking the time to write us a review! I am happy to hear that you enjoyed your stay with us and all the amenities that we had to offer. Do have a wonderful weekend, and I look forward to seeing you again in the near future!Lucas YehFront Office Manager

10/10 (非常に良い)

A Terrence

家族旅行, グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Beautiful accommodations. Nice staff. Very pretty food presentation and good taste.
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 9 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 9 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Fairmont up on the top of Nob Hill is a gracious place to stay. They offer in-room dining, a charming restaurant and bar, and there are dozens of great restaurants just a short walk away. I would stay there again in a heartbeat.
2024 年 3 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Ali

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
عال العال شي يجنن
2024 年 3 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Nate

2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect stay!
2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 (良い)

HOLLY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful grand hotel maintained perfectly! Tom the concierge was superb. Missed a traditional bar at the hotel…only open for coffee in the mornings. Tonga room bar only open wed-Saturday and hotel guests not given priority. Hotel needs to move past the “if you touch the mini bar model”, we were bothered twice with “mini bar queries”. And again at check out, charges were promptly removed but too much obsession for a hotel at this level!
2024 年 2 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 (普通)

Karen

グループ旅行
良かった点 : 設備とサービス
Pillows were so uncomfortable, tub was dirty, room service was not very detailed. Check in process was disorganized. Nobody offered to take our luggage to our room.
2023 年 12 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 (良い)

Darrell

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything is walkable
2023 年 12 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

David、Jackson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Fairmont, no need to say more.
2024 年 2 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

isis、miami

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this hotel
2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely beautiful!! Wonderful staff
2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 (普通)

Christopher

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 (良い)

Val

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous hotel, lots of history. Food ok, but needs improvements. WiFi issues, I was never able to get it, even I asked for help. Probably we will never stay here again.
2024 年 2 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 3 月 2 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Valet guy and female manager are great.
2024 年 2 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 (良い)

Jay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was old school nice
2023 年 11 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 18 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

4/10 (不満)

Dunston

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Generally poor all around apart from the beautiful landmark building. One person at front desk only, low water pressure, barely hot water, no turndown service, wrong name on welcome tablet. All in all, very disappointing considering the prices
2024 年 2 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Timothy、Topanga

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Mia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved EVERYONE who worked there. But the main front bar needs to stay open later!!!!!!!!!!!
2024 年 2 月に 3 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with our staff and Laurel Court bar, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 (良い)

Karen-Sue、Montreal

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Beautiful property on outside and ok inside but no cafe, no bar no vibe
2024 年 1 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Dominique

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Steam room and sauna in the gym, and a separate tub in the bathroom
2024 年 1 月に 5 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 9 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback for our steam room and sauna in the gym. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Gabriel、Modesto

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス
My favorite hotel in the world. Never let's me down.
2024 年 1 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 3 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. We are happy that we are your favorite hotel in the world.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

anjam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gorgeous and iconic.
2024 年 1 月に 2 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 3 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 (非常に良い)

Stephani、San Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 2 月 3 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 (良い)

Tanya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lobby; courteous and helpful staff; good breakfast options
2024 年 1 月に 6 泊滞在
Fairmont Hotel Teamからの返信 (投稿日 : 2024 年 1 月 31 日)
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team