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ラ カンテラ リゾート & スパの口コミ

4 out of 5
ラ カンテラ リゾート & スパ
16641 La Cantera Pkwy, San Antonio, TX

口コミ

8.8

非常に良い

評価 10 - 1133 件の口コミ中 760 件が非常に良い" "
評価 8 - 1133 件の口コミ中 168 件が良い" "
評価 6 - 1133 件の口コミ中 100 件が普通" "
評価 4 - 1133 件の口コミ中 61 件が不満" "
評価 2 - 1133 件の口コミ中 44 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the resort for a quick spa getaway but book early or you won’t get in!
2024 年 2 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Amy,Thank you very much for taking the time to share your experience with us! It thrills us to learn that you enjoyed your visit in the San Antonio Hill Country. We appreciate your business, and we hope to welcome you again sometime soon!

10/10 (非常に良い)

Ever

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top notch customer service all the way from my vehicle, the 7th floor was amazing
2024 年 4 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello!Thank you for sharing your comments regarding your visit to our resort.It thrills us to hear that you enjoyed your stay on SEVEN, and we hope that you will be back to visit again when you are back in the San Antonio hill country.Thanks again!

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place Ava excellent staffs. No issues!
2024 年 4 月に 3 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Daniel,Thank you very much for taking the time to share your experience with us! It thrills us to learn that you enjoyed your visit in the San Antonio Hill Country. We appreciate your business, and we hope to welcome you again sometime soon!

10/10 (非常に良い)

Andrea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always so elegant and lovely we come back every year!
2024 年 4 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Andrea,Thank you for taking the time to share your feedback regarding your recent visit to our resort.We truly appreciate your kind comments and hope that you continue to make La Cantera your home away from home. We look forward to welcoming you back again in the near future!Have a wonderful day,

10/10 (非常に良い)

Sergio Alejandro

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Un lugar perfecto para entretenimiento para mis hijos de 8 años, un lugar perfecto para mi esposa ya que esta "The shops at La Cantera" y un dia relajado de Golf.
2024 年 3 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Sergio!We are so glad to hear that you and your family enjoyed such a wonderful stay with us!Thank you for taking the time to share your comments and we look forward to your next visit.We appreciate your business!Have a wonderful day,

10/10 (非常に良い)

emily

2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Jorge、Mexico

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Magnífico
2023 年 12 月に 3 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Hello Jorge!We appreciate your comments regarding your stay at our resort and are glad to hear that you thought our resort was "Magnifico"!Thank you for your business and we look forward to welcoming you back when another opportunity arises.Have a wonderful day,

10/10 (非常に良い)

daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very kind. Golf course was in great shape. Restaurants left a lot to be desired as they were pretty lackluster.
2024 年 3 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Hello Daniel,Thanks so much for taking the time out of your day to share your resort experience with us; we truly appreciate it!We are glad to hear that you enjoyed our golf course and appreciate you mentioning our staff in your review.Please accept our sincere apology for any inconvenience you encountered due to dining issues you encountered during your visit to our restaurants.We appreciate your business and hope to welcome you back again in the near future.

10/10 (非常に良い)

Pedro

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 3 月に 4 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi David,Thanks so much for sharing your experience with us. We appreciate your business and look forward to the next time you are able to visit.Have a wonderful day!

6/10 (普通)

Danielle

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We were very disappointed with our stay. The gentleman at check in wasn’t very nice or welcoming. They didn’t ever come and clean our room. The nicest interaction we had was with the lady at the coffee bar. Hopefully they can work on their hospitality. It’s a shame that it’s expensive and they aren’t welcoming at all. The property is beautiful.
2024 年 3 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Hello Danielle,Thank you for taking the time to share your comments regarding your stay with us. We are very sorry to hear that you had a disappointing experience and sincerely apologize for any inconvenience you encountered.We appreciate your business and hope that you will consider returning to our resort when another opportunity arises.Thanks again and we hope you have a wonderful day!

10/10 (非常に良い)

Aaron

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Chason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here for a weekend as a family of four. It was perfect! Shopping and dining were wonderfully located close to our stay. Plus, being right by Six Flags Fiesta Texas was helpful as both our kids couldn’t wait to ride some roller coasters. The resort was clean, staff was very friendly, and overall a great place.
2024 年 3 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Chason,Thank you very much for taking the time to share your experience with us.It thrills us to learn that you enjoyed your visit in the San Antonio Hill Country!Thank you for your business and we hope to welcome you again sometime soon.

10/10 (非常に良い)

Zaccaria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your review, we appreciate you taking the time to share your experience with us!We hope you will return again when you have another opportunity and want to enjoy our resort.Have a wonderful day,

10/10 (非常に良い)

Martina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the property, just be ready to tip the shuttle bus driver and the bellhops!
2024 年 3 月に 4 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Martina,Thank you for taking the time to share your feedback regarding your stay!We appreciate your business and look forward to welcoming you back again soon!Have a wonderful day,

10/10 (非常に良い)

MATTHEW

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Been visiting here for 20 years. Always great service. It’s time to update the restrooms and the pools need a little work but overall a great place to stay.
2024 年 3 月に 3 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Matthew,Thank you for your review and taking the time to share your feedback with us!We have great news - we are planning to undergo a complete rooms renovation starting this June!We hope you will take the opportunity to return to La Cantera when another opportunity arises.Thanks again!

10/10 (非常に良い)

Paula

カップルで旅行
Consistently great. One of our favorite Staycation spots
2024 年 3 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hi Paula,We are so glad to hear that La Cantera is your favorite Staycation locations; we appreciate your business and look forward to your next visit!Have a wonderful day,

2/10 (非常に不満)

Stephen

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Christine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La Cantera is really great! Excellent staff! Food choices are amazing and the views are incredible! ☺️
2024 年 3 月に 3 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi Christine,We appreciate you taking the time to share your comments regarding your recent stay at our resort! We are thrilled to hear that you thoroughly enjoyed your visit, and we hope that you make La Cantera Resort your home away from home.Thank you for your business; we hope to see you again soon!

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
love it
2024 年 3 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Hi Karla,Thanks so much for your review! We're so glad to hear that you enjoyed your stay with us.We appreciate your business and look forward to welcoming you back in the near future.Have a wonderful day,

6/10 (普通)

samuel

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
The bathroom had mold in shower tub area, large broken tile next the toilet, no or not working bathroom fan leaving the steam to linger for a while until cleared. There was a small fridge but it was barely cold. The ice machine had no clear indiction where it was located so I had to wander around for awhile until located. For the overall price it was not worth it.
2024 年 2 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Hello Samuel,We are very sorry to hear that your experience during your stay was not up to your expectations. Please accept our sincere apology for any inconvenience you encountered due to the issues with the bathroom and refrigerator in your room.It's never easy to when we do not live up to our guests' or our own expectations, but through communication we can ensure that these situations do not occur in the future.We appreciate you taking the time to share your experience and hope that you will consider returning to stay with us again in the future. We are happy to share good news - our rooms will undergo a full renovation beginning in June! Thanks again, and we hope you have a wonderful day.

8/10 (良い)

Roman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
👍
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Rossana G.

カップルで旅行
Manicured gardens, friendly staff
2024 年 2 月に 4 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Hello Rosana,We appreciate you taking time to provide us with your feedback regarding your recent visit to our resort!Thank you for your business and we look forward to welcoming you back on your next stay.Have a wonderful day,

4/10 (不満)

Angelica

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Hello Angelica,Thank you for taking time to share your review with use. We are sorry to hear that you did not receive the excellent guest service that La Cantera is well-known for. We sincerely apologize for any inconvenience you encountered during your stay.We hope that you will reconsider returning to our beautiful resort when another opportunity arises.Thanks again!

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place
2024 年 2 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Marla,Thanks very much for taking the time to share your review; we certainly appreciate your comments!We look forward to welcoming you back whenever your travels bring you back to the San Antonio Hill Country.Have a wonderful day,

10/10 (非常に良い)

Gonzalo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Arthur

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An outstanding property with world class service. Will come back again…
2024 年 1 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Hi Arthur,We are glad to hear that you had an outstanding experience with us; thank you for taking the time to share your comments.We truly appreciate your feedback and your business; and certainly, look forward to your next visit!Have a wonderful day,

10/10 (非常に良い)

Kimberly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the only resort in San Antonio that I will stay in! Absolutely fantastic and so beautiful!!
2024 年 1 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Kimberly,Thank you so much for your review and kind comments regarding our beautiful resort! We truly appreciate you taking the time to share with us.We appreciate your business and look forward to the next time you have the opportunity to return. Thank you for making La Cantera your home away from home!We hope you have a wonderful day,

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

James

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Marisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love staying here!! The staff is attentive. Everything you need is on site and the shuttle is second to none. We loved our room service and we just love it at La Cantera!!!
2023 年 12 月に 3 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Hello Marisa,Thanks so much for taking the time to share your feedback regarding your recent stay at our resort.We are glad to hear that you enjoyed your visit and hope to welcome you back again soon!Have a wonderful day!

10/10 (非常に良い)

Hernan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Amanda

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Elizabeth、Winnsboro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room were clean and comfortable. Staff was enthusiastic and helpful, seemingly a rarity these days. We stayed on all adult floor, Seven, and enjoyed happy hour, breakfast, and floor concierges. The package came with spa day passes. The spa is a must with steam room, sauna, relaxation room, views, outdoor heated pool, and hot tub. We got treatment and they were awesome! Will definitely come back. Lots of pools and amenities.
2024 年 1 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hi Elizabeth,Thank you very much for sharing your comments regarding your recent stay at our resort; we truly appreciate it!We are glad to hear that you enjoyed our adults only floor, SEVEN, as well as our amazing Spa and amenities!We look forward to welcoming you back whenever you are in the San Antonio Hill Country area.Have a wonderful day!

2/10 (非常に不満)

Mercedes

気になった点 : 清潔度、スタッフとサービス
Aweful experience
2023 年 12 月に 5 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Mercedes,We are very sorry to hear that you did not have a great experience during your stay at our resort. Please accept our sincerest apology for any inconvenience you encountered.It's never easy to hear when we do not measure up to our guest expectations nor our own. We appreciate you sharing your comments with us. We will share with our team in an effort to ensure that we extend our best service to our future guests.Thank you and we hope you have a wonderful day!

4/10 (不満)

Heather

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Hello Heather,Thank you for taking the time to share your review with us. We empathize completely and sincerely apologize for any inconveniences you encountered during your recent visit to our resort.Ultimately, we thank you for your business. Should you decide to choose La Cantera again; we aim to improve upon our service methods in every way possible.Thank you,

8/10 (良い)

Richard

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a very beautiful property, but it is advertised as being in the same category has Hyatt Hill Country. The overnight cost is significant and then you pay an additional $100 per night upon arrival for parking and "amenities." One of these was s'mores which they did not host at all. The outside pool had no service to it on a Saturday for drink or food. Our beds' headrests had stains and we called the front desk to get them cleaned and there was no answer. This was a new room with unclean headrests. The restaurants within the hotel have very steep prices as well. The self-parking is a good walk away from the rooms too. So ultimately, I thought the hotel was attractive, I do not see what amenities or conveniences I was paying for.
2024 年 1 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Hello Richard,Thank you for taking the time to share your review with us. We empathize completely and sincerely apologize for the uncharacteristic manner in which our services were presented.Please rest assured knowing that we have already begun the process of breaking down your advice into opportunities for growth and learning.Ultimately, we thank you for your business. Should you decide to choose La Cantera again; we aim to improve upon our service methods in every way possible.Thank you,

10/10 (非常に良い)

Olga

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在

6/10 (普通)

Emilienne

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Just stay at the main hotel. The villas aren’t worth it.
2024 年 1 月に 5 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Hello Emillienne,Thank you for sharing your review with us; we appreciate you taking the time the let us know about your stay.We are sorry that our Villas did not meet your expectations, however, we hope that you will return to our beautiful resort whenever your travel brings you back to the San Antonio area.We appreciate your business and hope you have a wonderful day!

2/10 (非常に不満)

Matthew

2023 年 12 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 26 日)
Hi MatthewWe sincerely apologize that your recent visit did not meet your, nor our, expectations. We appreciate your efforts in sharing this feedback regarding your experience and ultimately, we thank you for the time your time.We hope you have a great day,Team at La Cantera

10/10 (非常に良い)

Ron

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jesus

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在

6/10 (普通)

Ravikumar

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Angelberto、Saltillo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encantan los espacios de convivencia alrededor de la alberca y los fogateros que hay en el exterior. El piano en el lobby bar lo mejor que recibí en la noche de fin de año.
2023 年 12 月に 1 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Hello Angelberto,Thank you for your comments regarding your recent experience at our beautiful resort!We are glad to hear that you enjoyed celebrating your New Year's Eve with us and hope that you will make plans to return again soon!Have a wonderful day,

6/10 (普通)

Rogelio

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Roberto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Another enjoyable stay. Beautiful property with very friendly staff. Signature restaurant is awesome.
2023 年 12 月に 2 泊滞在
Camila Frederico, General Managerからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Roberto,We are so glad to hear about your enjoyable stay at our beautiful resort! Thank you very much for taking the time to share your experience with us; we appreciate your business and look forward to welcoming you back whenever your travels bring you back to the San Antonio Hill Country.Happy New Year!

10/10 (非常に良い)

Cadence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Daniel

2023 年 12 月に 1 泊滞在