屋外プール、サンラウンジャー

アレーナ コパカバーナ ホテルの口コミ

4 out of 5
アレーナ コパカバーナ ホテル
Av Atlantica 2064 - Copacabana, Rio de Janeiro, RJ

口コミ

8.8

非常に良い

評価 10 - 1002 件の口コミ中 590 件が非常に良い" "
評価 8 - 1002 件の口コミ中 271 件が良い" "
評価 6 - 1002 件の口コミ中 74 件が普通" "
評価 4 - 1002 件の口コミ中 45 件が不満" "
評価 2 - 1002 件の口コミ中 22 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

chichitama、sao paulo

出張, 家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
2台しかないエレベーターのうち一台が滞在中ずっと止まっていたうえに、エレベーターが小さいので多くの人数が乗り切れず待たなくてはなりませんでした。
2020 年 1 月に 2 泊滞在
Clément Izard General Managerからの返信 (投稿日 : 2020 年 2 月 27 日)
Thank you so much for staying at our Arena Copacabana Hotel! Your comments are very important to us and we were delighted to hear that your stay was great and that we met your expectations. We hope to receive your visit again soon! How about already booking your next stay with us? Sincerely,

10/10 (非常に良い)

じゃっく、東京都世田谷区

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
コパカバーナビーチに非常に近く、屋上からの景色は最高です。また地下鉄の駅からは10分ほど掛かりますが、特に問題は無いと思います。
2020 年 1 月に 1 泊滞在
クレメント・イザード ゼネラルマネージャーからの返信 (投稿日 : 2020 年 2 月 27 日)
アリーナコパカバーナホテルにご宿泊いただきありがとうございます! あなたのコメントは私たちにとって非常に重要であり、私たちはあなたの滞在が素晴らしく、私たちがあなたの期待に応えたことを聞いてうれしく思いました。 またすぐにご来店をお待ちしております! 次回のご予約はすでにお済みですか? 心から

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

2018 年 12 月に 2 泊滞在
Dagnaisserからの返信 (投稿日 : 2019 年 4 月 23 日)
Prezado hospede, Agradecemos sua avaliação. Cordialmente Alessandra Dagnaisser Gerente Geral

10/10 (非常に良い)

N

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
前回の利用で満足して2回目の利用です。ビーチ前の小奇麗なホテルです。
2019 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 2 泊滞在
Dagnaisserからの返信 (投稿日 : 2019 年 1 月 24 日)
Prezado hospede, Agradecemos sua avaliação. Cordialmente Alessandra Dagnaisser Gerente Geral

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
設備も新しく、屋上からの眺めは最高。
2018 年 11 月に 1 泊滞在
Dagnaisserからの返信 (投稿日 : 2018 年 11 月 17 日)
Dear Guest, We would like to thank you for staying with us at Arena Copacabana Hotel, and for taking the time to send us your valuable comments. It is always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us. Yours Sincerely, Alessandra Dagnaisser Gerente Geral

10/10 (非常に良い)

Estorai

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay at the Arena Copacabana Hotel was thoroughly enjoyable. Everything went as planned. We were pleasantly surprised to receive a room upgrade in celebration of my birthday. The staff were incredibly helpful and kind throughout our stay. We highly recommend this hotel for anyone looking for a seamless and delightful experience.
2024 年 4 月に 7 泊滞在

8/10 (良い)

Phieu

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenience location. Beautiful view of Copacabana beach from hotel rooftop. Clean and spacious room.
2024 年 4 月に 1 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Firstly, we would like to thank you for choosing the Arena Hotel and for your feedback after your last stay. We would like to have you with us again on your next trip to the city of Rio de Janeiro. We will be at your disposal for whatever you need.Sincerely,

10/10 (非常に良い)

Gene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Robyn、Aurora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for access to restaurants, shopping and the beach. Hotel was great, staff was wonderful and accommodating. Lopes was extremely helpful with answering all our questions and requests. Linhares handled our luggage and kept it secure for us while we explored the city. I would stay at this hotel again if I return to Rio de Janeiro!
2024 年 4 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Thank you very much for choosing our Arena Copacabana as your hotel in Rio.Thank you for your review and comments. We are very pleased to know that you had a pleasant stay at our hotel.We hope to see you soon for another wonderful and unforgettable stay.Yours sincerely,

8/10 (良い)

dana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value for the money
2024 年 4 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Thank you very much for choosing our Arena Copacabana as your destination in Rio de Janeiro.Thank you for your review and for sharing your experience with us.Our team will certainly be very happy with your comments.It is very gratifying for all of us to know that we were able to meet your expectations.We hope to see you soon for new unforgettable and wonderful moments.Sincerely,

10/10 (非常に良い)

Gabriela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well located, delicious breakfast and nice staff (don’t forget to tip them)!
2024 年 4 月に 7 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,Firstly, we would like to thank you for choosing the Arena Hotel and for your feedback after your last stay. We would like to have you with us again on your next trip to the city of Rio de Janeiro. We will be at your disposal for whatever you need.Sincerely,

8/10 (良い)

moises

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Good hotel, but the area it’s not so good, a lot of people on streets that get in your way offering you stuff to buy, doesn’t look like a tourist area with so many citizens going by, not complaining just a comment. Now the outside on on the cabana, restaurants was good.
2024 年 3 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,On behalf of our entire team, I would like to express our gratitude for choosing the Arena Hotel and for the time you took to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We will be entirely at your disposal on your next trip. Sincerely,

6/10 (普通)

rojiny

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The Rooms need more amenities. Simple things, like! Pen and paper. Toiletries kit. Nice hotel but information to the guest is not the best.
2024 年 3 月に 8 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear customer,Thank you for choosing our Arena Copacabana and for taking the time to write this review.We hope to be able to welcome you soon to Arena Copacabana and reverse the image that our hotel has had. Sincerely,

8/10 (良い)

Stuart

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I booked this hotel for a party of 7, with children aged 2, 6, 8 and 4 adults. The staff were kind and helpful. The area is safe, close to the beach and within easy reach of the key sites. Breakfast was good. I would have given a full 5* review, but despite asking over 12 weeks ahead for nearby rooms the family was split over 3 different floors which was rather inconvenient.
2024 年 4 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,Thank you very much for choosing our Arena Copacabana as your hotel in Rio.Thank you for your review and comments. We are very pleased to know that you had a pleasant stay at our hotel.We hope to see you soon for another wonderful and unforgettable stay.Yours sincerely,

8/10 (良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス
Great location in Copacobana. This is an older property, no coffee in the room or an iron. Mini fridge options are limited. Breakfast was good.
2024 年 3 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,On behalf of our entire team, I would like to express our gratitude for choosing the Arena Hotel and for the time you took to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We will be entirely at your disposal on your next trip.Sincerely,

10/10 (非常に良い)

Jaroslaw

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location at a reasonable price. Highly recommend.
2024 年 4 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear customer,Thank you very much for choosing our Arena Copacabana as your destination in Rio de Janeiro.Thank you for your review and for sharing your experience with us.Our team will certainly be very happy with your comments.It is very gratifying for all of us to know that we were able to meet your expectations.We hope to see you soon for new unforgettable and wonderful moments.Sincerely,

4/10 (不満)

April

グループ旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
This property had a TERRIBLE plumbing issue. There were days that the shower was cold, the sink was stopped up, and the toilet leaked all over the floor after flushing.
2024 年 3 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Guest,Thank you for sharing your comments with us, taking care of our customers is our priority, therefore we apologize for any inconveniences that occurred during your stay with us, this is not the standard of excellence that we value in offering our guests. Make sure that all your comments have been passed on to the responsible teams, so that situations like these do not happen again.Sincerely,Vicente CarvalhoOperational Manager

10/10 (非常に良い)

Yira、san francisco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hire across the street from Copacabana beach, clean, friendly staff. We stayed 11 days for carnival Rio de Janeiro. The tickets office for the carnaval are located in this hotel. You won’t regret staying there.
2024 年 2 月に 10 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear guest,I would like to thank you for evaluating Arena Copacabana, we are immensely happy to know that your experience was rewarding in so many ways.At Arena Copacabana, we take care of our guests so they can be their best. We are happy to know that we completed our mission during your stay.Thank you for the compliments, we hope to have the chance to welcome you again soon to enjoy our facilities!Sincerely,Vicente CarvalhoOperational Manager

6/10 (普通)

Adegboyeea

It is an okay hotel. Don't expect 5 star treatment. But it is also not a basic hotel.
2024 年 3 月に 7 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Guest,Thank you very much for choosing our Arena Copacabana as your hotel in Rio.Thank you for your review and comments. We are very pleased to know that you had a pleasant stay at our hotel.We hope to see you soon for another wonderful and unforgettable stay.Yours sincerely,

10/10 (非常に良い)

NOHEMI PACHECO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 3 月に 5 泊滞在

2/10 (非常に不満)

Yessenia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very unsafe property to stay at
2024 年 3 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Guest,Thank you very much for choosing our Arena Copacabana as your hotel in Rio.Thank you for your review and comments.The safety of our customers is a priority for us, if you could let us know where your concerns about safety in our enterprise were, we would be honored to hear from you.Sincerely,

8/10 (良い)

Karen、colorado Springs

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice helpful staff Great location great breakfast Good value for the price Comfortable bed clean Could have used more lounge chairs at pool
2024 年 3 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Guest,Firstly, we would like to thank you for choosing the Arena Hotel and for your feedback after your last stay. We would like to have you with us again on your next trip to the city of Rio de Janeiro. We will be at your disposal for whatever you need.Sincerely,

6/10 (普通)

Emilie

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Convenient location, great staff but outdated hotel
2024 年 3 月に 6 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear guest,Thank you very much for choosing our Arena Copacabana and for your evaluation and comment.Experiences such as those described in your report are not part of our service standards.Make sure that all your comments have been passed on to the responsible teams, so that situations like these do not happen again.We hope to be able to welcome you soon to Arena Copacabana and reverse the image that our hotel has had.Sincerely,

10/10 (非常に良い)

Angelo、Kingston

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great place with beautiful view for copa cabana beach
2024 年 2 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear guest,I would like to thank you for evaluating Arena Copacabana, we are immensely happy to know that your experience was rewarding in so many ways.It is very gratifying for us to receive this evaluation as it means that we are on the right path to always providing our guests with unique and unforgettable moments.We hope to welcome you soon for even more wonderful moments.Sincerely,

4/10 (不満)

Walter

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Maybe it is our bad luck, but our room had a moldy stale smell and we developed a persistent cough during the week we stayed in this hotel. We suspect the air conditioner was in bad need of service (i.e., general service/cleaning and change of air filter). Our cough quickly improved once we left this hotel.
2024 年 3 月に 7 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear guest,Thank you for sharing your comments with us, taking care of our customers is our priority, therefore we apologize for any inconveniences that occurred during your stay with us, this is not the standard of excellence that we value in offering our guests. Make sure that all your comments have been passed on to the responsible teams, so that situations like these do not happen again.We hope to be able to welcome you soon to Arena Copacabana and reverse the image that our hotel has had.Sincerely,

8/10 (良い)

Angelika

家族旅行
良かった点 : 清潔度、スタッフとサービス
great view and very friendly people
2024 年 3 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear customer,We also want to thank you for your review. It is very gratifying for us to receive this evaluation as it means that we are on the right path to always providing our guests with unique and unforgettable moments.We hope to welcome you soon for even more wonderful moments.Sincerely,

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome views from the roof! Great location central on Copacabana beach. Also recommend Xodozin and amoR for meals drinks.
2024 年 3 月に 7 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear customer,Thank you very much for choosing our Arena Copacabana as your destination in Rio de Janeiro. Thank you for your review and for sharing your experience with us.Our team will certainly be very happy with your comments. It is very gratifying for all of us to know that we were able to meet your expectations.We hope to see you soon for new unforgettable and wonderful moments.Yours sincerely,

10/10 (非常に良い)

Abner

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, staff st the pool area needs improvement
2024 年 3 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 13 日)
First of all we would like to thank you for choosing the Arena Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future. Yours Sincerely,

10/10 (非常に良い)

maryam

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is nice and excellent location near everything , breakfast is ok , gym is no good!
2024 年 2 月に 4 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Guest, Thank you very much for choosing the Arena Hotel, and for sharing your feedback with us. We are delighted that you enjoyed your stay, and we hope that you will return and become a regular guest of ours. We look forward to welcoming you back in the future. Yours sincerely,

8/10 (良い)

Kim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
PROS: English speakers, excellent staff at the restaurant, amazing location, great views, comfy beds, safe area CONS: the air conditioning does not reach the beds, it only cools the common room. I was unable to sleep and had to sleep on the couch by the AC. Also the noise from other rooms’ windows and doors is very loud
2024 年 3 月に 1 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Arena Hotel in the near future. Yours Sincerely,

10/10 (非常に良い)

Patrick

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
On y a passé un très beau moment. Tout était excellent ! Beau rapport qualité/prix
2024 年 3 月に 6 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 13 日)
Cher invité, Merci beaucoup d'avoir choisi l'Arena Hotel et d'avoir partagé vos commentaires avec nous. Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons que vous reviendrez et deviendrez un de nos clients réguliers. Nous sommes impatients de vous accueillir à nouveau dans le futur. Cordialement,

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were incredibly helpful in every way my girlfriend only spoke Russian and they were very patient with both of us
2024 年 2 月に 8 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Arena Hotel in the near future. Yours Sincerely,

10/10 (非常に良い)

Vilma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was the most relaxing and accommodating experience ever. So happy I found them for my first out of country experience. Definitely recommend them to everyone. From helping with excursions sign ups and accommodations with early arrivals.
2024 年 2 月に 7 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Guest,Thank you for choosing Arena Hotel and for the feedback about your last stay. We are pleased to know that our products and services made your trip a positive one. We will share your kind words with our employees.

10/10 (非常に良い)

Blanca Estela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo excelente. Muy buen servicio del personal. Solo que necesitaba una frazada, la tomé del closet y olia muy mal.
2024 年 2 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 3 月 3 日)
Querido invitado, En nombre de todo nuestro equipo, me gustaría expresarle nuestro agradecimiento por elegir el Hotel Arena y por el tiempo que se tomó para dejarnos sus comentarios. Toda su información es muy valiosa ya que nos ayudará a ofrecer un servicio aún mejor en el futuro. Estaremos totalmente a tu disposición en tu próximo viaje. Atentamente,

10/10 (非常に良い)

Sarah、Rochester

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean , comfortable Located across beach, safe , polite staff. Breakfast had everything you could wish for . Fruit was delicious . I had a sea view suite -excellent, spacious with views to die for . I don’t know what the VIP benefit for this hotel is . When booking it says VIP access but does not say what you get . Perhaps Expedia needs to list the perks - I know it varies . In room - nothing is free . you have to purchase , coffee and water. Hotel exchange rate for USD is very low . Don’t exchange money here
2024 年 2 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest, First of all we would like to thank you for choosing the Arena Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future. Yours Sincerely,

10/10 (非常に良い)

Silke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir hatten einen super Aufenthalt. Ein Top Zimmer mit seitlichen Meerblick,. Vom Bett aus einen super Blick über die Copacabana. Das Personal hat jederzeit geholfen und war immer super freundlich. Die Dachterrasse mit Blick auf den Zuckerhut und die Cristos Statur ein Traum.
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest, First of all we would like to thank you for choosing the Arena Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future. Yours Sincerely,

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 1 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Arena Hotel in the near future. Yours Sincerely,

10/10 (非常に良い)

Stephen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with easy access to the beach, area around is very clean and also has a wonderful staff who are so helpful.
2024 年 2 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Guest,Firstly, we would like to thank you for choosing the Arena Hotel and for your feedback after your last stay. We would like to have you with us again on your next trip to the city of Rio de Janeiro. We will be at your disposal for whatever you need.Sincerely,

10/10 (非常に良い)

Lourdes、Mississauga

家族旅行
The staff are very courteous especially Emerson he was able to accommodate us for an early check in .Always wear a big smile .
2024 年 2 月に 1 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear customer,Thank you for choosing our Arena Copacabana and for taking the time to write this review. We are happy that you enjoyed your stay. We hope to see you soon for wonderful moments.Sincerely,

4/10 (不満)

Karyn C

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
This should be noted as a Boutique A La Carte hotel. A lot of the standard cost an additional fee.
2023 年 12 月に 4 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear customer,Thank you for choosing our Arena Copacabana and for taking the time to write this review. We are happy that you enjoyed your stay. We hope to see you soon for wonderful moments.Sincerely,

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and the floor to ceiling, wall to wall oven view on the 9th floor was excellent. Breakfast was delicious and hearty that set you up for the day. Close to grocery store and pharmacy. The roof top terrace was nice as well. Thanks.
2024 年 1 月に 4 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear guest,Thank you for sharing your comments with us, taking care of our customers is our priority, therefore we apologize for any inconveniences that occurred during your stay with us, this is not the standard of excellence that we value in offering our guests. Make sure that all your comments have been passed on to the responsible teams, so that situations like these do not happen again.We hope to be able to welcome you soon to Arena Copacabana and reverse the image that our hotel has had.Sincerely,

10/10 (非常に良い)

Maria del Carmen、Tomball

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 1 日)
Querido invitado,Muchas gracias por compartir su tiempo con nosotros y por elegir el hotel Arena Copacabana como su destino en la maravillosa ciudad.

6/10 (普通)

Rafael

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
The Room was dirty, but the staff was very friendly.
2024 年 1 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Guest,Thank you very much for choosing our Arena Copacabana as your hotel in Rio.Thank you for your review and comments. We are very pleased to know that you had a pleasant stay at our hotel.We hope to see you soon for another wonderful and unforgettable stay.Yours sincerely,

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, helpful, convenient location and great a/c!
2024 年 1 月に 2 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Jessica,Thank you very much for choosing our Arena Copacabana as your destination in Rio de Janeiro.Thank you for your review and for sharing your experience with us.Our team will certainly be very happy with your comments.It is very gratifying for all of us to know that we were able to meet your expectations.We hope to see you soon for new unforgettable and wonderful moments.Yours sincerely,

6/10 (普通)

Ana

2024 年 1 月に 3 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 2 月 1 日)
Prezada hospede,Muito obrigado por escolher o nosso Arena Copacabana e pela sua avaliação e comentário. Cordialmente,

8/10 (良い)

claudia b

2023 年 12 月に 8 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear guest,Thank you very much for taking the time to share your review with us and for choosing Arena Copacabana as your destination in the wonderful city.Sincerely,

8/10 (良い)

Raul Jaime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
There was a leek o the air conditioned
2024 年 1 月に 5 泊滞在
Vicente Carvalho/Gerente de Operaçõesからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Guest, Thank you very much for your detailed review following your recent stay at the Arena Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests, and we are happy that you enjoyed the hotels services and facilities. Please do not hesitate to contact me next time you visit us. Yours Sincerely,