スタジオ ダブルベッド 2 台 禁煙 | アイロン / アイロン台、WiFi (無料)、ベッドシーツ

エクステンデット ステイ アメリカ セレクト スイーツ ローリー ーデU エアポートの口コミ

2.5 out of 5

口コミ

6.2
評価 10 - 992 件の口コミ中 210 件が非常に良い" "
評価 8 - 992 件の口コミ中 212 件が良い" "
評価 6 - 992 件の口コミ中 174 件が普通" "
評価 4 - 992 件の口コミ中 169 件が不満" "
評価 2 - 992 件の口コミ中 227 件が非常に不満" "

6.2/10

清潔度

7.0/10

スタッフとサービス

5.6/10

設備とサービス

6.0/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

6/10 (普通)

teruhiko

出張
2022 年 7 月に 1 泊滞在

8/10 (良い)

teruhiko

出張
良かった点 : スタッフとサービス
2020 年 1 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス
受付が不親切。早朝フライトだったため夜中にチェックアウトしようにも受付がカギがかかっていてどうやって手続きしたらよいかわかりづらかった。
2019 年 5 月に 1 泊滞在

4/10 (不満)

teruhiko

気になった点 : スタッフとサービス
フロントスタッフ対応悪い
空港から近くて便利ですが、フロントスタッフの対応が悪過ぎる
2019 年 3 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2019 年 4 月 3 日)
We appreciate the review and apologize for the issues you experienced with our front desk service. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management

8/10 (良い)

KIYOSHI

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
値段相応のホテル
部屋は広く快適。朝食はマフィンとシリアルバー、コーヒー、紅茶のみで貧弱。空港までタクシーで5分位だが20ドルもかかる。
2018 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2018 年 5 月 18 日)
Kiyoshi, we appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you had a great stay with us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

4/10 (不満)

野口、東京

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
一夜なら我慢可能
治安は良いところですが、まるで治安が悪い地域のフロントです。汚い小さなフロントです。朝食というのも、朝食とは呼べない粗末なものでしょう。私は食べてませんが、小さいフロントの片隅に袋入りのクッキーのようなものが置かれるだけのようです。雨の日で、余計汚らしく感じました。客層も決して良くない。飛行場が近いので、早朝出発のための一泊なら我慢可能でしょう。キッチン付きですが、調理器具、食器などまったくなし。受付に聞けばあるのでしょうが、内線電話さえ通じない。最悪に近いですね。唯一良かったのはフロントの対応です。客用のパソコンやプリンターはないのですが、フロントのプリンターで航空券を快く印刷してくれました。

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Won't stay again...
エレベーターが壊れていたり、部屋がタバコ臭かったり値段が安いだけのホテル。節約したい人向けのホテル。

4/10 (不満)

koby、tokyo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
空港に近いから
近くに同じ系列のホテルがありますが、そこと比較すると価格的にリーズナブル。ただ、ドライアーがないなど、設備は不十分です。

4/10 (不満)

Star

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Not suitable for children. It’s more of a motel. There’s a lot of shady activity
2024 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Star, Thank you for sharing your thoughts. We aim to provide a comfortable environment for all our guests. We apologize if we did not meet your expectations. Your observations will help us enhance our guest experience. We hope to have the chance to welcome you back and provide a more positive experience in the future.Sincerely,Hotel Management

10/10 (非常に良い)

Yessenia

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Muy buena y tranquila
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Yessenia

良かった点 : 設備とサービス
Is very nice clean the workers wonderfull I love this places
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Yessenia, We're thrilled to hear that you enjoyed your stay at Extended Stay America! Our team works hard to ensure a clean and welcoming environment, and it's lovely to hear that you found our staff excellent. Thank you for your kind words. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

2/10 (非常に不満)

Monique

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

8/10 (良い)

Virginia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was so nice and inviting. I was checked in by Imara and met the manger Angela. They were so nice! The Hotel was nice and clean I would have gave it five stars but they don't have a ice machine.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Jennifer

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
you weren't able to use the elevators at night and in my room, it had a mil due smell in the bathroom and my refrigerator.
2024 年 1 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Jennifer, Thank you for being our guest and sharing your feedback. We appreciate your insights regarding the elevators and the condition of your room. We sincerely apologize for any inconvenience you experienced. Please be assured that your satisfaction is our priority, and your comments are crucial in our continued efforts for improvement. We hope to have the opportunity to welcome you again so we can provide you with the seamless visit you deserve.Sincerely,Hotel Management

4/10 (不満)

Christina

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Our room reeked of marijuana. The smell hit you as soon as you opened the door. The drains were clogged in the bathroom sink and shower.
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Christina, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the odor in your room and the bathroom drains. Your comments are valuable, and we will address these concerns with our team to ensure a more pleasant experience for our guests in the future. Your satisfaction is important, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

2/10 (非常に不満)

George

気になった点 : スタッフとサービス
The night manager is the rudest and most hostile person I have ever met in the hotel industry.
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear George, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

10/10 (非常に良い)

Shay

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Oneisha

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Gena

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Do not stay here especially with kids. I can't believe how terrible my experience was. Words can't do justice
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Gena, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 (非常に良い)

Zuleira

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

GERALD

気になった点 : 清潔度、施設のコンディションと設備
Not worth staying at unless you are with a crew who don’t mind a sun standard hotel that doesn’t give you the amenities you booked and don’t really care.
2023 年 11 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear GERALD, Thank you for sharing your thoughts on your recent stay. We apologize for any disappointment you experienced during your stay. Your feedback is concerning, and we take it seriously. Our commitment is to provide exceptional service and amenities, and we regret falling short of your expectations. Your comments will be shared with our team to address and improve upon these issues. We appreciate your honesty and hope to have the chance to regain your trust in the future. Sincerely,Hotel Management

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A good place to stay near RDU Airport.
2023 年 11 月に 3 泊滞在

6/10 (普通)

Lorenzo

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Affordable place for early AM flights
Front desk employee was friendly & check-in was fast. Fridge & AC were cold. Cable TV worked great. Area & parking lot were a little sketchy. Ppl smoking weed in cars & playing loud music. Typical sketchy Airport vibes
2023 年 10 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you

2/10 (非常に不満)

Shelton

カップルで旅行
気になった点 : 設備とサービス
The hours are till 10pm. Had to call someone to come let us check in. Gave us room key didn’t work. Had to call line again for them to call someone back to the lobby to let us in. After the third time she had to come let us in.
2023 年 10 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Shelton, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you faced during your late check-in. We understand that it can be frustrating, and we appreciate your patience. Your feedback will help us improve our late check-in procedures to ensure a more seamless experience for our guests in the future.Sincerely,Hotel Management

2/10 (非常に不満)

Clarine

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bugs everywhere fridge was leaking water it didn’t work room smelled horrible carpet was nasty ac vent was broken overall it was really nasty the fridge had bugs in it I changed my room twice very disappointing the smell of marijuana was bad.
2023 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you!

2/10 (非常に不満)

Elizabeth

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
State no extend hours for check in…
Made res. On road at 1 pm. Arrived at 1:15am. Lobby locked and had to use phone to get attendant. Michelle called 2 times before Simone answered. Waited for 15-20 minutes and called again. Finally someone came. Did not state that there no “extend hours for check in.” Very unsafe standing in dimly lite area for a long time at then 2 am before able to get cars for room! State on website clearly!
2023 年 9 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Elizabeth, We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

2/10 (非常に不満)

Sheena

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you

10/10 (非常に良い)

Audrey

2023 年 9 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you

8/10 (良い)

Deborah

良かった点 : スタッフとサービス
Just stayed 1 night. Very close to airport. Room had a nice kitchenette and was clean. Bed was comfortable.
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you

10/10 (非常に良い)

Ophelia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfection!
2023 年 8 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Ophelia, Thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

2/10 (非常に不満)

Julia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Air confitioner not work .
2023 年 8 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 8 月 26 日)
Dear Julia, Thank you for posting a review of your recent stay. We are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good
The room was stinky smell of smoking, dampness.
2023 年 7 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Guest, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are implementing measures to enhance our housekeeping protocols to prevent a recurrence of the issue. We would be delighted to demonstrate our progress during your next visit.Sincerely,Hotel Management

10/10 (非常に良い)

Robin

2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Yitzhak

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible!
2023 年 7 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Yitzhak, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

8/10 (良い)

Rickey

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Kristie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在

4/10 (不満)

Laura

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Smoking in a no smoking room
2023 年 6 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 6 月 20 日)
Dear Laura, Thank you for the review and for sharing your experience. We are sorry for your disappointment with smoking in a non-smoking area. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope to welcome you back to our hotel.Sincerely,Hotel Management

2/10 (非常に不満)

Vonisha

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I reserved a room or there it took them a very long time to come to the desk then they said they couldn’t rent to me I have been trying to get my money back for days now and nobody will answer the phone
2023 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Vonisha, We apologize for not honoring your reservation and for the frustrations you experienced due to the lack of responsiveness from our front desk associates. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Furthermore, please allow us to evaluate the mentioned situation regarding the fee to see what went wrong; meanwhile, reach out to us at the hotel for any further concerns. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 (非常に不満)

Shanae

気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Marwan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dirty
2023 年 5 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 5 月 12 日)
Dear Marwan, Thank you for choosing us and sharing your reviews. We are sorry for not providing you with a better stay. Our priority is to provide clean and comfortable accommodation, and our housekeeping does a great job of maintaining the entire area. We apologize if our team overlooked this during your time with us. Please allow us to discuss this with the team and ensure this is not repeated. We hope to gain your confidence in us and host your next stay whenever you are in our area again.Sincerely,Hotel Management

2/10 (非常に不満)

dennio、new york

2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Larry

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Be afraid
Very unsavory and just plain gross. After dropping off our bags - with great hesitation - we went out to dinner. When we returned, there were police gathering, people scattering, and an ambulance picking up a young man. We put our stuff back in the car and left.
2023 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 4 月 13 日)
Dear Larry, Our team strives to ensure an enjoyable visit for our guests. Therefore, we sincerely apologize for the unfortunate events during your stay. We take our guests' safety and security very seriously and have policies and procedures in place to ensure this for everyone. Please know we genuinely care about providing exceptional services and accommodation, and we are working to identify how we can improve our guest satisfaction moving forward. Thank you for your review and for being our guest. We would love to have you return so we can make it up to you.Sincerely,Hotel Management

10/10 (非常に良い)

Shequitta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pretty Good Stay!!!
The room smelled a little bit. Could’ve been something the previous guest cooked. Overall, it was clean and comfortable. The service was great. I can’t remember the front desk associates name, but he was friendly. I enjoyed the planes flying over.
2023 年 4 月に 1 泊滞在

6/10 (普通)

Robert

良かった点 : スタッフとサービス、客室の快適度
2023 年 4 月に 1 泊滞在

4/10 (不満)

Eddie

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Late night invasion of cigarette smoke
The intensity of smoke in a non-smoking room was extremely horrible. I remember waking up early in the morning to my entire room filled with cigarette smoke. Almost as if someone was in the room smoking directly beside me. To be clear, the initial room smell was stale smoke and later it became active cigarettes smoke. I believe there’s a major problem with the ventilation system which pushed the smoke from an adjourning room into the rented room provided.
2023 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Eddie, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

2/10 (非常に不満)

Odessia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room looks nothing like the picture online, the carpet and curtains were old and filthy. The room smelled strongly of old cigarette smoke, I had to buy Febreze air freshener to try to freshen the room up but it was not much help The kitchenette looked dirty and old and loud noises kept coming from inside like there was something running around back and forth. There was a crumb like substance on the blanket on the bed, not sure if it was food or from the ceiling. Did not like the room at all and I checked out a day early there was no need to ask for another room because I'm pretty sure all the rooms were like this. The staff however, were very friendly and nice.
2023 年 3 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 3 月 28 日)
Dear Odessia, Thank you for choosing our hotel during your recent visit to our area. It is nice to know you were pleased by our warm hospitality. However, we are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place 😀
2023 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 3 月 28 日)
Dear Bruce, Thank you for your positive review of our Extended Stay America. Your kind remarks about our clean, comfortable, home-like accommodations are greatly appreciated. We hope you will stay with us again. Thank you! Sincerely,Hotel Management

10/10 (非常に良い)

Cortni

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hands down best location all around
From reservation to check in/out, not only is this location the definition of what I call"above and beyond" it's also without question the cleanest, most helpful and polite location of all the extended Stay locations in the Durham/Raleigh area. I normally don't do this but it feels necessary to give the GM Mrs Angela a quick shout-out for her positive and outgoing attitude that lacks almost every other location. Thank you guys for making my stay as easy and comfortable as you can provide!
2023 年 3 月に 1 泊滞在