Dear SHUNTARO,Thank you for your review and for staying at Angsana Laguna Phuket. We do look forward to welcoming you back as soon at the opportunity may arise.Sincerely yours,Kanittha DetmakHotel Manager

Thank you very much for your excellent rating for us.

Thank you for your review. We will make a note regarding this. Your feedback is very important for us, as it helps to make our facilities and our service better. We are sure that these small issues will not bother you, when you come next time to Angsana Laguna. Thank you for your feedback again.

Dear Anonymous, Thank you very much for taking the time to post your recent experience from your stay at Angsana Laguna Phuket. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We look forward to welcoming you back to our enchanting resort in the not too distant future. Kind regards, Michal Zitek Area General Manager

Dear Anonymous, Thank you for taking the time to post your review and for your recent visit at Angsana Laguna Phuket. We do look forward to have the pleasure of welcoming you back. Kind regards, Michal Zitek Area General Manager

Dear Anonymous, Warm greetings from Phuket. Thank you for taking time to share with us your experience at Angsana Laguna Phuket. I am sorry to learn of the hot water problem you experienced. I have passed this onto our Engineering team for their immediate review and further action. I do apologies for any inconvenience caused. Once again, thank you for bringing this issues to our attention so that we are able to measure the successes and opportunities for improvement. We do hope that we have the opportunity to welcome you back in the future. With best regards, Michal Zitek Area General Manager

Dear Anonymous, Thank you for your feedback and taking your time to post your comments. I am pleased to learn that you enjoyed the swimming pool and kids club. Your feedback regarding the amenities set up and breakfast have been reviewed for further improvement. Thank you for bringing these to our attention. We are sorry to hear of the lack of information provided in regards to the room orientation and the places nearby. Rest assure that the concerned associates have been briefed to ensure that the same situation does not re-occur. I do apologize for any inconvenience caused. Your comment about the operation time of our kids club has been passed onto our Director of Recreation for his review. Once again, thank you for sharing your thoughts. We value your patronage and do hope that we have the opportunity to regain your confidence and welcome you back in the near future. Kind regards, Michal Zitek Area General Manager

Dear Anonymous, Greetings from Phuket! We thank you for your taking the time to share your experience at Angsana Laguna Phuket. I was very sorry to learn of your disappointment with the services experienced during your stay with us. It never makes me proud to hear that we have failed to delight and assist a guest during their time at our resort. Your feedback regarding the poorly maintained room has been noted for further action. We do operate a continuous maintenance program throughout the resort especially the interior of the guest rooms to endeavor that our usual high standards are maintained. There are many projects were underway on our journey to keep the excellent reputation and spirit of Angsana Laguna alive. I would like to personally apologize for the shortfall in the service element that left you with an uncomfortable experience during stay. It is no excuse from our side and this matter will be looked into and addressed immediately. Whilst we can not change your initial experience with our resort, I do hope that we may have the opportunity to regain your confidence and look forward to welcoming you back in the future. Kind regards, Michal Zitek Area General Manager

Dear Anonymous, Sawasdee krab from Phuket! Thank you for taking time to share us your experience at Angsana Laguna Phuket. We look forward to welcoming you back to our resort in the not too distant future. Kind regards, Michal Zitek Area General Manager

Dear Anonymous, Sawasdee krab from Phuket! Thank you for taking time to share us your experience at Angsana Laguna Phuket. Our team is very pleased to note that you had an enjoyable stay with us. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

Dear Anonymous, We are delighted to learn that you enjoyed your stay at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

Jacki 様, この度は貴重なご意見誠にありがとうございます。 お客様にご満喫頂き大変光栄でございます。 当リゾートでは、全てのお客様に最高のサービスをご提供できますよう、今後も真摯に取り組んで参ります。 再びお客様をアンサナにお迎えできますことを心待ちにしております。 敬具 Michal Zitek ゼネラルマネージャー

Dear Anonymous, Thank you for taking the time to share your feedback regarding your stay with us. I am never proud to hear that our guests did not enjoy time at our resort, but I am always grateful to receive feedback so that we can learn from the experiences and improve our product and services. Please accept my sincere apologies that we were not able to deliver on your expectations and rest assured that we will continue on our journey of improvements until we have fine tuned both, product and service elements to be in line and even exceed our guests’ expectations. We do hope that we have the opportunity to regain your confidence and look forward to welcoming you back in the future. Kind regards, Michal Zitek Area General Manager

Thank you for your review and hope to have your return in the nearest future. Sincerely yours, Michal Zitek Area General Manager

Thank you for your review and hope to have your return in the nearest future. Sincerely, Michal Zitek General Manager

この度は貴重なご意見誠にありがとうございます。 お客様にご満喫頂き大変光栄でございます。 当リゾートでは、全てのお客様に最高のサービスをご提供できますよう、今後も真摯に取り組んで参ります。 再びお客様をアンサナにお迎えできますことを心待ちにしております。 どうもありがとう。 Michal Zitek General Manager

Dear NOBUHITO, Great to read that you had enjoyed your stay with us, thank you for sharing your wonderful holiday and we sincerely hope to have the pleasure of your return. Sincerely, Michal Zitek General Manager

Great to hear that you enjoyed your time with us at Angsana Laguna Phuket, thank you for sharing your experience and we hope to see you again. Warm regards, Michal Zitek General Manager

この度は、貴重なお時間を頂戴し当リゾートへのフィードバックを頂き誠に有難うございます。 当リゾートをお楽しみ頂き大変光栄でございます。お客様と再びお会い出来ますことを従業員一同楽しみにしております。 どうもありがとう Michal Zitek General Manager

Ray 様 この度は、貴重なご意見を頂き、誠にありがとうございました。 頂きましたご意見を真摯に受け止め、直ちに今後のサービス向上へ向けて改善を努めさせて頂きます。私共一同、 お客様を再度お迎えし、アンサナでのご滞在にご満足頂けるサービスを提供できるよう、切に願っております。 Michal Zitek General Manager

この度は貴重なご意見誠にありがとうございます。 お客様にご満喫頂き大変光栄でございます。 当リゾートでは、全てのお客様に最高のサービスをご提供できますよう、今後も真摯に取り組んで参ります。 再びお客様をアンサナにお迎えできますことを心待ちにしております。 どうもありがとう Michal Zitek General Manager

Thank you for your review and hope to have your return in the nearest future. Sincerely, Michal Zitek General Manager

Ishi 様 この度は、貴重なお時間を頂戴し当リゾートへのフィードバックを頂き誠に有難うございます。 当リゾートをお楽しみ頂き大変光栄でございます。お客様と再びお会い出来ますことを従業員一同楽しみにしております。 どうもありがとう Michal Zitek General Manager

Thank you for your great review and great to know you had a relaxing stay with us, hope to have your return in the nearest future. Sincerely, Michal Zitek General Manager

この度は、貴重なお時間を頂戴し当リゾートへのフィードバックを頂き誠に有難うございます。 当リゾートをお楽しみ頂き大変光栄でございます。お客様と再びお会い出来ますことを従業員一同楽しみにしております。 どうもありがとう

M 様、 この度は、貴重なお時間を頂戴し当リゾートへのフィードバックを頂き誠に有難うございます。 当リゾートをお楽しみ頂き大変光栄でございます。お客様と再びお会い出来ますことを従業員一同楽しみにしております。 どうもありがとう。 Michal Zitek General Manager

Thank you for choosing us here at Angsana Laguna Phuket for your recent stay in Phuket. We are hopeful of a return visit from you very soon Best regards, Michal Zitek General Manager

Thank you very much for your valuable review and appreciate your positive remarks about our resort. It was nice to hear that you had a delightful experience at the Angsana Laguna Phuket, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Michal Zitek General Manager

Kenichi 様 この度は、貴重なご意見を頂き、誠にありがとうございました。 頂きましたご意見を真摯に受け止め、直ちに今後のサービス向上へ向けて改善を努めさせて頂きます。私共一同、 お客様を再度お迎えし、アンサナでのご滞在にご満足頂けるサービスを提供できるよう、切に願っております。 Michal Zitek General Manager

Thank you for choosing us here at Angsana Laguna Phuket for your recent stay in Phuket, and glad that we met your expectations for a great holiday. We are hopeful of a return visit from you very soon Best regards, Michal Zitek General Manager

yuki 様 この度は、貴重なお時間を頂戴し当リゾートへのフィードバックを頂き誠に有難うございます。 当リゾートをお楽しみ頂き大変光栄でございます。お客様と再びお会い出来ますことを従業員一同楽しみにしております。 どうもありがとう

この度は、貴重なお時間を頂戴し当リゾートへのフィードバックを頂き誠に有難うございます。 当リゾートをお楽しみ頂き大変光栄でございます。お客様と再びお会い出来ますことを従業員一同楽しみにしております。 どうもありがとう

Thanks for choosing us here at Angsana Laguna Phuket for your recent stay in Phuket, and glad that we met your expectations for a great holiday. We are hopeful of a return visit from you very soon Best regards, Michal Zitek General Manager

Thanks for choosing us here at Angsana Laguna Phuket for your recent stay in Phuket, and glad that we met your expectations for a great holiday. We are hopeful of a return visit from you very soon Best regards, Michal Zitek General Manager

この度は貴重なご意見誠にありがとうございます。 お客様にご満喫頂き大変光栄でございます。 当リゾートでは、全てのお客様に最高のサービスをご提供できますよう、今後も真摯に取り組んで参ります。 再びお客様をアンサナにお迎えできますことを心待ちにしております。 どうもありがとう

この度はお客様の貴重なお時間を頂戴し、当リゾートに対してのフィードバックを頂きましたこと感謝申し上げます。 頂戴しましたご意見はリゾートマネジメント内で共有し、迅速なサービス向上に真摯に取り組んで参ります。 アンサナでは、皆さまからの貴重なご意見こそが当リゾートの更なる成長に繋がると考えております。 改めて、お客様をアンサナにお迎え出来ますことを心よりお待ち申し上げます。